Metrics Reporting - Diagnostics and Usage

Overview

Getting Started

FAQ

Troubleshooting

Online Help

What Is Metrics Reporting - Diagnostics and Usage?

Metrics Reporting - Diagnostics and Usage is an automatic reporting service that collects information and metrics on CommCell feature usage and reports that information back to our secure cloud site. The collected information is used to help improve product design, operations, and usability. The reporting service is an opt-in feature that must be activated in the CommCell control panel. You can set Metrics Reporting - Diagnostics and Usage to automatically collect specific types of information about the CommCell. Additionally, you can choose to associate the contact information for your organization with the data that is collected.

Information That Is Collected

The basic survey includes CommCell operational information related to:

• Features that are used
• Type and number of snapshot engines
• Languages used, based on user log-ins

Also, Metrics Reporting - Diagnostics and Usage can be set to collect additional information related to:

• Overall wellness of the CommCell, which helps to identify the clients and policies that need to be tuned
• Job statistics including successes and strikes over the last week, largest clients over the last month, and top errors over the last day
• Status of upgraded agents based on completed jobs, errors, and throughput statistics

Optionally, you can associate your organization with the collected data by entering contact information, such as the phone number and physical address.

How It Works

After you activate Metrics Reporting - Diagnostics and Usage, an automatic policy is initiated to download a set of collection rules from our secure cloud site. The rules represent a collection of SQL scripts that are saved on the CommServe installation directory in the location, Reports/CommservSurvey/download.

The scripts are triggered daily to collect information from the CommCell and store the results in a designated table. Results are automatically uploaded to the secure, central cloud site once every seven days.