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The Event Viewer allows you to monitor activities that are occurring within the CommCell. This information is useful for troubleshooting and informational purposes. For example, you may want to know if your system is experiencing hardware problems, or what jobs have started or completed.
In addition to events, there are other ways you can obtain information about conditions within the CommCell, such as from configured Alerts, or from Log Files.
Events are displayed in the Event Viewer with the severity levels of Information, Minor, Major, and Critical, along with additional information, such as, the subsystem that generated the event.
By default, the maximum number of events displayed in the Event Viewer is 200. You can modify this number from the Event Filter tab of the User Preferences dialog box. You can also filter the types of events to be displayed based on the severity level.
By default, the Event Viewer displays the following columns:
| Severity | An icon indicating the following severity levels: | |
| Information | Indicates a normal, expected event. Reported information events include the initiation and completion of key jobs and operations. | |
| Minor | Indicates an abnormal or unexpected event that does not affect running processes. | |
| Major | Indicates a major error affecting a single client or application. | |
| Critical | Indicates critical system conditions affecting multiple clients or applications. | |
| Event ID | A unique identifier indicating the order in which the events are received by the CommServe. The most recent events are displayed at the beginning of the Event Viewer window. | |
| Job ID | A unique identifier for each data protection, data recovery or administration operation. | |
| Date | The date when the event was generated based on the CommServe time zone. | |
| Time | The time when the event was generated based on the CommServe time zone. | |
| Program | The subsystem that generated the event. (For example, the Job Manager or Media Manager.) | |
| Computer | The computer from which the event was generated. | |
| Description | A detailed description of the event. | |
If a particular event is not entirely visible in the Event Viewer, the complete description can be viewed in the Event Details dialog box.
If a user is not part of the View All user group, then that user will not see CommCell objects for which the user's member user group(s) does not have associations. Furthermore, users will not be able to view the Job Controller or Event Viewer details associated with the CommCell objects for which they do not have permissions. Note that a user will not be able to view these CommCell objects upon logging onto the CommCell Console after the restrictions have been set.
To view only selected events from the Event Viewer, a search query can be created to display only those events that correspond to a time range and severity level, or a Job ID. The results of your query are displayed in the All Found Events window.
A search query for a particular time range and severity level can be created and saved for re-use.
For example, a list of all the events in the Event Viewer that had a severity of Information that occurred between 12:00 a.m. and 1:00 a.m. is required.
In the sample image that follows, a time range of 12:00 a.m. to 1:00 a.m. is specified in the Time Range tab of the Events Selection dialog box.
An event severity of Information is selected from the Severity tab, and the search query is saved with a defined name.
A list of the filtered events are then displayed in the All Found Events window. The results are not dynamically updated.
You can also use the Find pattern from "Description" dialog box to find the events in the All Found Events window that match a particular character string. If the search for a particular character string falls outside of the viewable window, you can use the scroll bar to view the search result.
In the sample image that follows, mounted is entered as a character string.
Once entered, the first event matching the character string will be highlighted in the All Found Events window.
From the All Found Events window, you can view more detailed information about each event from the Event Details dialog box.
If the search query is saved, it can be selected from the Select from this search query field. A list of the filtered events are then displayed in the All Found Events window.
You can create a search query to display only those events that are associated with a particular Job ID. A search query based on a particular Job ID cannot be saved.
For example, a list of all the events in the Event Viewer that are associated with Job ID 7 is required.
Job ID 7 is specified in the All Events associated with this Job ID field of the Job ID tab.
All events that have a Job ID of 7 are then displayed in the All Found Events window.
The Event Report provides a list of the events based on the selected filter criteria.