License Administration - How Do I

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Release a License

Licenses can be released in two ways:

• Deconfigure the component from the CommCell Console. This method removes the component from the CommServe database, but leaves all binaries intact on the client computer. See the following for step-by-step instructions.

  Deconfigure a Component

  1. In the CommCell Browser, right-click the name of the client, MediaAgent, agent, or enabler you want to deconfigure, click All Tasks (if displayed), and select Deconfigure.
  2. A popup warning message appears.

     Click OK to continue.

  3. Another popup message then appears.

     Click Yes to continue with the deconfiguration or No to abort.

  4. If the deconfigure is unsuccessful, a number of popup messages appears. In some cases, the message requests that you take some corrective action. For example, the message might advise you to ensure that there are no jobs running on the agent. In such a case, click OK and take the appropriate action. Then repeat the deconfigure process.

  If the deconfigure is successful, the tree element is dimmed and available for deletion.

• Uninstall the component from the client computer. This method removes the component from the CommServe database, as well as all binaries from the client computer. See the following for step-by-step instructions:

  Uninstall a Component from a Windows Computer

  1. Log on to the client computer as local Administrator or as a member of the Administrators group on that computer.
  2. Open the Add/Remove Programs icon in the system’s Control Panel.

     For Windows Vista/Windows 2008, click Uninstall a Program under Programs in the Control Panel.

  3. Select the component to be uninstalled and then click Remove.

     If you are uninstalling components from a Microsoft Windows Vista or Microsoft Windows Server 2008 platform, a message is displayed asking if you would like to stop services prior to continuing the uninstall. Select Do Not Close Applications if this message appears. If you are uninstalling from a computer that uses Multi Instancing, you will see the Instance number to which each component was installed; be sure to select the correct instance of the component you want to remove. If you are uninstalling Workstation Backup Agent, note that the uninstallation will proceed silently. So perform the following before uninstalling the agent: Ensure that there are no active jobs for this agent. Delete the Replication Set.

  4. Click Yes to confirm.

     If you are uninstalling the CommServe, observe the following: Make sure all other platforms are uninstalled before continuing. You will need to provide the SQL password for the System Administrator account before continuing.

  5. Select the desired language and click Next to continue.

     If you are not uninstalling a MediaAgent, skip to Step 8.

  6. Click Yes to delete any configured storage policies.

     When you uninstall a MediaAgent without deleting a Storage Policy, you can re-install the MediaAgent in a new directory or on a new computer without losing the data.

  7. Type Confirm to confirm the removal of the MediaAgent software and then click OK.
  8. Click Yes to delete the folder containing your log files, job control files and program files.
  9. Click Yes to delete the install folder.

     You will be prompted to delete the install folder only if the component you are uninstalling is the last component remaining on the computer.

  10. Click OK.

      This completes the software uninstall procedure.

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