| Overview | Setup | How To | Troubleshooting |
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The SLA Report quickly measure the overall health of backup in your environment including protected v/s non protected subclients. SLA percentage is given on the report for quick view of the backup health. This report details why SLA was not met so that further actions can be taken to meet SLA.
Various options such as a subclient has been scheduled or not, what was the failure reason etc can also be seen from this report.
You can do the following customizations on this report:
For more information about configuring these options, see SLA Report - How To.
This report uses the following formula to calculate the SLA:
SLA = [Number of Protected Subclients] * 100/([Number of Protected Subclients]+[Number of Non Protected Subclients])
For all Subclients, the report displays the respective Client, Client Computer Group, Category, SLA Reason and many more paradigms.
The following table maps the available Category and SLA Reason for Clients and Client Groups:
| Report View | Category | SLA Reason |
| Clients/Client Groups | Excluded Subclients | Deconfigured |
| Backup Disabled | ||
| Offline Clients | ||
| Not Protected | Backup Not Scheduled | |
| Backup may be Scheduled At a Later Time | ||
| Backup scan phase not started | ||
| Backup scan phase not completed | ||
| Backup Failed without transfer data | ||
| Backup Failed with transfer data | ||
| Protected | Protected |
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