Getting Started

Install CommServe™ MediaAgent and File System iDataAgent
The first step in setting up a CommCell™ is to install the CommServe, MediaAgent and File System iDataAgent.
  • CommServe™ communicates with all clients and MediaAgents and coordinates all operations such as backups, restores, copies, media management, etc. within a CommCell.
  • MediaAgent manages the transmission of data between clients and backup media.
  • File System iDataAgent performs the backup and restore of the clients data

The following sections describe how to install all the above components in a computer.

1. Verify that the computer in which you wish to install satisfies the following System Requirements:
2. Run Setup.exe from the Software Installation Disc.
3. Select the required language.

Click Next.
4. Select the option to install software on this computer.

NOTES

  • The options that appear on this screen depend on the computer in which the software is being installed.
5. Click Next.
6. Click OK.
7. Select I accept the terms in the license agreement.

Click Next.
8. Select the following component(s) to install:
  • Expand CommServe Modules and click CommServe.
  • Expand CommNet and clear CommNet Server.
  • Expand CommCell Console and clear CommNet Browser.
  • Expand MediaAgent Modules and click MediaAgent.
9. Click YES to install Microsoft .NET Framework package.

NOTES

  • This prompt is displayed only when Microsoft .NET Framework is not installed.
  • Once the Microsoft .NET Framework is installed, the software automatically installs the Microsoft Visual J# 2.0 and Visual C++ redistributable package.
10. Specify the SQL Server System Administrator password.

Click Next.

NOTES

  • This is the password for the administrator's account created by SQL during the installation.
11. Click Yes to set up a dedicated instance of Microsoft SQL Server for the CommServe Server.
12. Verify the Installation Path for the Database Engine.

Click Browse to change the default location.

Click Next.

NOTES

  • This is the location where you want to setup the Microsoft SQL Server System databases.
  • If you plan to perform VSS enabled backups on the CommServe computer, it is recommended that the CommServe database is not installed on the system drive. VSS restores could cause system state restore issues.
  • The install program installs the database instance.
13. Verify MSSQL Database Installation Path.

Click Browse to change the default location.

Click Next.

NOTES

  • This is the location where you want to install Microsoft SQL Server.
  • This step may take several minutes to complete.
14. If this message is displayed, click Reboot Now to continue. The install program will automatically resume from the point of failure after the reboot.

If the install program does not automatically resume after the reboot:

  • Click the Start button on the Windows task bar, and then click Run.
  • Browse to the installation disc drive, select Setup.exe, click Open, then click OK.

NOTES

  • Click the Skip Reboot option if it is displayed and continue with the installation. You can reboot at a later time if the option is displayed.
15. Click Next.

NOTES

  • The CommServe Client Name and CommServe Host Name are automatically populated.
  Note down the CommServe Client Name.

This is needed later to launch the CommCell Console.
16. Click Next.

NOTES:

  • If Windows Firewall is enabled on the computer, this option is selected by default and must be enabled to proceed with the installation.
  • If you wish to configure other firewalls, select Add programs to the Windows Firewall Exclusion List.

    After the installation, make sure to Configure Windows Firewall to Allow CommCell Communication.
17. Click Next.
18. Verify the default location for software installation.

Click Browse to change the default location.

Click Next.

NOTES

  • Do not install the software to a mapped network drive.
  • Do not use the following characters when specifying the destination path:

     / : * ? " < > | #

    It is recommended that you use alphanumeric characters only.
19. Verify the location of the database.

Click Browse to change the default location.

Click Next.

NOTES

  • Do not specify a mapped network drive.
  • Ensure that the drive has at least 1GB of free space.
  • The directory file path selected should not be located on a FAT drive. A FAT drive cannot be supported as the location for this database because it does not allow a temporary sparse file to be generated when creating the database snapshot, which is required for data verification.
20. Select the Create a New Database option and click Next to continue.

NOTES

  • This screen may look different from the example shown.
21. Enter the network or local path where Disaster Recovery Backup files should be stored.

Click Next.

NOTES

  • If you selected Use Network Path, you must enter the Network share username and the Network share password.
    • The Network share username is the domain\username of the user that has administrative rights to the Disaster Recovery Backup destination path.
    • The Network share password is the password of the network share username.
22. Enter the CommCell Username and CommCell Password.

Click Next.

  Make note of the CommServe Username and CommCell Password.

This is needed later to launch the CommCell Console.
23. Click Next.
24. Verify the location where the update files from the FTP site should be stored.

Click Browse to change the default location.

Click Next.
25. Click Next.

NOTES

  • Schedule Install of Automatic Updates allows automatic installation of the necessary software updates on the computer on a single or weekly basis. If you do not select this option, you can schedule these updates later from the CommCell Console.
26. Click Yes to configure the CommCell Console for web administration.

NOTES

  • The Internet Information Server (IIS) must be installed on this computer in order to configure for web administration.
  • Configuring this computer for web administration allows you to:
    • Access the CommCell Console and Books Online from a remote computer using a Web browser.
    • View CommCell reports via a Web browser.
    • Access Books Online by clicking the Help button (the icon with a ?) in the CommCell Console.
27. Select Yes to stop Removable Storage Services on the MediaAgent.

NOTES

  • This prompt will not appear if Removable Storage Services are already disabled on the computer.

Click Next.
28. Click OK.
29. Click Next.

NOTES

  • The install program now starts copying the software to the computer. This step may take several minutes to complete.
30. Click Next.
31. Click Finish.