================================================================================ Release Notes ================================================================================ Dell System E-Support Tool Dell System E-Support Tool (DSET) is a utility that collects configuration and log data from the target server for various chassis hardware, storage, and operating system components of a Dell PowerEdge server. DSET application generates a System Configuration Report, which consolidates the gathered data into a .zip file that can be automatically or manually uploaded to Dell Technical Support. -------------------------------------------------------------------------------- Version: DSET Version 3.5.0 -------------------------------------------------------------------------------- Release Date: September 2013 -------------------------------------------------------------------------------- Previous Version: DSET Version 3.4.0 -------------------------------------------------------------------------------- Importance RECOMMENDED: Dell recommends applying this update during your next scheduled update cycle. The update contains feature enhancements or changes that will help keep your system software current and compatible with other system modules (firmware, BIOS, drivers and software). ================================================================================ What is Supported? ================================================================================ -------------------------------------------------------------------------------- Supported Devices -------------------------------------------------------------------------------- DSET application supports the following systems: * Storage Systems: PowerVault DL2000, DL2100, DL2200, and PowerVault NX. * Rack Systems: PowerEdge R720, R720xd, R620, R320, R420, R520, R820, R200, R210, R210II, R300, R310, R410, R415, R510, R515, R610, R710, R715, R805, R810, R815, R900, R905, R910, 1950, 1955, 2950, 6950 and 2970. * Blade Systems: PowerEdge M620, M420, M520, M820, M600, M605, M610, M610X, M710, M710HD, M805, M905, M910, M820 and M915. * Tower Systems: PowerEdge T620, T320, T420, T100, T105, T110, T110II, T300, T310, T410, T605, T610, T710, 1900 and 2900. * CloudEdge Systems: PowerEdge C1100, C2100, C6100, C6105 and C6145. -------------------------------------------------------------------------------- Supported Web Browsers -------------------------------------------------------------------------------- DSET supports the following Web browsers: * Internet Explorer 7.0 and later versions for viewing the reports in Windows platform. -------------------------------------------------------------------------------- Supported Operating System List -------------------------------------------------------------------------------- DSET and Remote Provider ------------------------ Installation and report collection (local and remote) is done from the following operating systems: * Microsoft Windows Server 2003 (32-bit and 64-bit) * Microsoft Windows Server 2003 R2 (32-bit and 64-bit) * Microsoft Windows Server 2008 (32-bit and 64-bit) * Microsoft Windows Server 2008 R2 * Microsoft Windows Small Business Server 2011 * Microsoft Windows Server 2012 * VMware ESX 4.0 * VMware ESX 4.1 * Red Hat Enterprise Linux 5 (32-bit and 64-bit) * Red Hat Enterprise Linux 6 (64-bit) * SUSE Linux Enterprise Server 10 (64-bit) * SUSE Linux Enterprise Server 11 (64-bit) * Cent OS 6.2 (64-bit) * Cent OS 6.4 (64-bit) DSET ---- Installation and remote report collection is done from the following client operating systems: * Microsoft Windows XP * Microsoft Windows Vista * Microsoft Windows 7 * Microsoft Windows 8 Remote report collection from the following operating systems is done when DSET is installed in Windows/Linux: * VMware ESXi 4.0 * VMware ESXi 4.1 * VMware ESXi 5.0 * VMware ESXi 5.1 NOTE: (1) To collect hardware and storage data from ESXi remotely, install supported OpenManage Server Administrator version on the target system. (2) Only DSET application (32-bit) can be installed on ESX 4.x systems. ================================================================================ What’s New ================================================================================ * Added Error Summary Information section under the System category * Added Modular Enclosure section under the Main System Chassis category. * New attributes in the BIOS Setup category for DSET namespace in parity with OpenManage Server Administrator. * Display of critical or warning icons for the classes with the critical or warning status. * In iDRAC namespace report, the following classes are included: * Fan, Voltage, Intrusion and Front Panel in the Main Chassis category. * Battery, Enclosure, Fan, EMM, Power Supply, Temperature for external enclosures, and Virtual Disks in the Storage category. * Added Support for the following Operating System: * Cent OS 6.2 (64-bit) * Cent OS 6.4 (64-bit) * Red Hat Enterprise Linux 5.9 (32-bit & 64-bit) * Red Hat Enterprise Linux 6.4 (64-bit) * ESX 4.1 U3 * ESXi 5.0 U1/U2 * ESXi 5.1 U1 * Defect Fixes ================================================================================ Important Notes ================================================================================ -------------------------------------------------------------------------------- Report Collection Prerequisites -------------------------------------------------------------------------------- - For report collection from iDRAC7 (out-of-band), it is recommended that you use the iDRAC7 firmware version 1.40.40 or later and port 443 is needed to be open for receiving and responding to WSMAN commands/requests - For report collection from OpenManage Server Administrator namespace, the OpenManage Server Administrator services must be running. - For remote report collection, SSH should be enabled on the target system on systems running Linux. -------------------------------------------------------------------------------- Installation Prerequisites -------------------------------------------------------------------------------- ------------ For Windows: ------------ * You need to be logged in as a local or Domain Administrator. * To Install DSET on Microsoft Windows Server 2008 or later, Microsoft Windows Vista or newer, run the DSET installer with elevated privileges using "Run As" option. * To install Remote Provider, Windows Management Instrumentation (WMI) service must be running. - If WMI is stopped, DSET starts WMI automatically and continues with installation. - If WMI is disabled, installation of DSET terminates with an error message. ---------- For Linux: ---------- * You need to be logged in as the root user. * Enable SSH services for remote report collection from Linux systems. * Make sure that the user credentials supplied for remote report collection can initiate SSH connection and have root privileges. NOTE: For Linux CIMOM, the default port 5988 (for http) or 5989 (for https) is used by the system to install Remote Provider. If custom ports are used, update the configuration file available at /opt/dell/advdiags/dset/ config/dset.cfg. For silent installation: On Linux Operating system for Silent installation of DSET application, CIMOM (SFCB or Open Pegasus) should already be installed. To install SFCB: 1. Locate the SFCB rpm from the Operating System Media. 2. Install SFCB rpm using "rpm -ivh sblim-sfcb-*.rpm" 3. Try to perform DSET silent installation. To install Tog-Pegasus: 1. Locate the Tog-Pegasus rpm from the Operating System Media. 2. Install Tog-Pegasus using "rpm -ivh tog-pegasus-*.rpm" 3. Start the Pegasus services. 4. Try to perform DSET silent installation. --------------------------------------------------- Probable reasons for provider installation failure: --------------------------------------------------- * The DSET installation or collection is blocked on Red Hat Enterprise Linux operating system and CentOS, because the SELinux option is enabled by default. Resolution - Modify the security enforce feature using the command, setenforce 0. ================================================================================ Known Issues ================================================================================ * Issue 1 (DSET-47): Description On T110 II systems with Windows 2008 SP2 x64 bit operating system, the slot information for external controller (PERC 6E) is displayed as Embedded under Storage->Dell PERC 6E Controller. (DSET-47) Resolution None Versions/Systems Affected None. * Issue 2 (DSET-50): Description Network information under Software -> Linux OS section may be missing for PowerEdge M910 systems running RHEL 6.1. Resolution Most networking information can be found under the Chassis -> Network section instead. Versions/Systems Affected None. * Issue 3 (DSET-46): Description DSET always presents Start Menu -> Create Report for collection on the local system even if there is no Remote Provider or OpenManage Server Administrator provider installed locally. Resolution None Versions/Systems Affected None. * Issue 4 (DSET-51): Description Software -> Linux OS -> Display information is not available from a RHEL 6.1 64-bit system due to changes in xorg.conf. Resolution None Versions/Systems Affected None. * Issue 5 (DSET-77): Description For Windows 2008 operating systems, the Hotfix Install date is not displayed correctly in the DSET report > Software section > Installed applications page. Resolution None Versions/Systems Affected None. * Issue 6 (DSET-81): Description In the DSET application report, the hardware logs are not enumerated for the data collected from iDRAC namespace. Resolution None Versions/Systems Affected None. * Issue 7 (DSET-1117): Description On moduler server, CD/DVD ROM connected through external USB enumaretes under Storage does not show proper device information like Device Location, Parent Location etc. Resolution None. Versions/Systems Affected None. * Issue 8 (DSET-952) Description: The PCIeSSD is showing unsupported attributes in the report for OpenManage Server Administrastor Namespace which is not applicable. Resolution: None Versions/Systems Affected None. * Issue 9 (DSET-1124) Description: Few attributes missing for the Storage Array Disk in iDrac Namespace Report. Resolution: None Versions/Systems Affected None. * Issue 10 (DSET-941) Description: In the OpenManage Server Administrator namespace report, in the Error Summary Information table, data in the Location column is automatically generated by using a predefined format, which can be interpreted only by having prior knowledge about the format. Resolution: The format used to display the location is: ::: : For example, PERC H810 Adapter MD 1220 2:1:0:0:2 Versions/Systems Affected: None. * Issue 11 (DSET-884) Description: Executing DSET 3.4 64bit on a RedHat EL 6.3 blade server causes a watchdog timer expired error. Resolution: None Versions/Systems Affected: RedHat 6.3 ================================================================================ Limitations ================================================================================ * Issue 1: Description On Linux operating system (RedHat Enterprise Linux 5.x and 6.x), if SFCB package rpm is installed using "Dell Systems Management Tools and Documentation DVD", then DSET 3.5.0 installation is unsuccessful. Resolution Upgrade to the SFCB from Operating System media, using the command "rpm -Uvh sblim-sfcb-*.*" and re-install DSET 3.5.0 and then generate the report. Versions/Systems Affected None. * Issue 2: Description On Linux machines if the root user is not configured to use remote network (HTTP or HTTPS service) for OpenPegasus, hardware and storage information is not collected in the report. Resolution None Versions/Systems Affected None. * Issue 3: Description DSET on Linux cannot collect a remote report through the OpenManage Server Administrator namespace. Resolution None Versions/Systems Affected None. * Issue 4: Description On Linux systems, if SFCB is installed using Open Manage Server Administrator DVD and then DSET application is installed, DSET report collection fails. Resolution Restart SFCB service on the system, and then generate the report. Versions/Systems Affected None. * Issue 5: Description Bios -> Bios Setup page will not be available when a normal user under root group attempts to collect Windows to Linux remote DSET application report from OpenManage Server Administrator namespace. Resolution None Versions/Systems Affected None. * Issue 6: Description When only DSET is installed, the report is not collected when using Start menu > Create Advanced DSET Report or Create Basic DSET Report. Resolution None Versions/Systems Affected None. * Issue 7: Description On ESX 4.1 Operating System, less firmware data is collected. Resolution To collect full firmware data, usbarbitrator service should be stopped. Versions/Systems Affected None. * Issue 8: Description On Linux Operating System (Red Hat Enterprise Linux 5.x(64 bit) and SuSE Linux Enterprise 10.x(64 bit), if Dell Online Diagnostics (OLD) is installed before DSET application, then DSET application may get installed but is not operational due to incompatible version of srvadmin-hapi*.rpm installed by OLD. Resolution Uninstall the incompatible version of srvadmin-hapi and try to install DSET application again. Versions/Systems Affected None. * Issue 9: Description On Linux Operating system (Red Hat Enterprise Linux 5.x(64 bit) or SuSE Linux Enterprise 10.x(64 bit), if Dell Online Diagnostics (OLD) is installed before DSET application and SFCB is also installed, then DSET application installation may fail with the following error: "Either SFCB installed on this system is not functional or the 'root' password entered is incorrect. Please Check the 'root' password or reinstall/upgrade the SFCB from Operating System Media and try re-installing DSET application" This error is due to incompatible version of srvadmin-hapi*.rpm installed by OLD. Resolution Uninstall the incompatible version of srvadmin-hapi and try to install DSET application again. Versions/Systems Affected None. * Issue 10: Description On Linux Operating system (Red Hat Enterprise Linux 5.x-64 bit or SuSE Linux Enterprise 10.x-64 bit), if Dell Online Diagnostics (OLD) is installed before DSET application, and tog-Pegasus is also installed, then DSET application installation may fail with the following error: "Either tog-Pegasus installed on this system is not functional or the 'root' password entered is incorrect. Please check the 'root' password or reinstall/upgrade the Tog-Pegasus from Operating System Media and try re-installing DSET" This error is due to incompatible version of srvadmin-hapi*.rpm installed by OLD. Resolution Uninstall the incompatible version of srvadmin-hapi and try to install DSET application again. Versions/Systems Affected None. * Issue 11: Description On Windows 2008 operating system (standard, enterprise, and core), if DSET application version 3.3 and above is currently in the system, it cannot be upgraded to a later version. Resolution Uninstall the already installed version of DSET and install the later version Versions/Systems Affected None. * Issue 12: Description In the DSET namespace report, the System Location is not displayed in the Main System Chassis page if the location is modified. Resolution None Versions/Systems Affected None. * Issue 13: Description On Linux target system, more than one simultaneous report collection is not supported. Resolution None Versions/Systems Affected None. * Issue 14: Description On 12G Platforms, CSIOR (Collect System Inventory On Restart) must be enabled to get modified attributes after last restart. Resolution None Versions/Systems Affected None. * Issue 15: Description For OpenManage System Administrator report collected from any system having System Administrator version 6.5 or lower, the Array Disks page is not displayed correctly under the corresponding Enclosure. However, it is displayed under the Connector to which the Enclosure is connected. Resolution None Versions/Systems Affected None. * Issue 16: Description In the DSET namespace report, the value of "System Reset Timer" attribute in "Auto Recovery" class modified in OpenManage Server Administrator is not displayed. Resolution None Versions/Systems Affected None. * Issue 17: Description On 9G and 10G Servers, Remote Access Logs are not collected when OpenManage Server Administrator Remote Access Controller (RAC) Component is not present. Resolution None Versions/Systems Affected None. * Issue 18: Description Windows Unified Data Storage Server 2003 R2 Enterprise 64-Bit is displayed as Windows 2003 Enterprise 64-Bit, as Unified Data Storage Server information is not available through any WMI class or through any registry entry. Resolution None Versions/Systems Affected None. * Issue 19: Description Fewer Dell logs are collected on the ESXi Operating System. Resolution None Versions/Systems Affected None. * Issue 20: Description Attribute collection data will vary in the report when DSET version and Remote Provider version are different. Resolution None Versions/Systems Affected None. * Issue 21 (DSET-959): An unexpected error message is displayed while extracting a Linux-based report. Description MS-Windows is unable to process the request because the file name has a colon (:). Resolution Install either 7-zip or winRAR, and then save the file. These software applications convert a colon (:) to an underscore (_). Versions/Systems Affected None. * Issue 22: Description iDRAC namespace report collection is not supported for iDRAC 7 with Basic Management license. Resolution None. Versions/Systems Affected None. * Issue 23: Description In the report collected using DSET namespace for any system with Red Hat enterprise Linux 6.2, the Broadcom BCM57800 1Gb NIC is enumerated as Broadcom BCM57800 1Gb Port 10 GB NIC. Resolution None Versions/Systems Affected None. * Issue 24 (DSET-696): Description: On OEM Server, DSET may not support collection of Remote Access Log as part of report collection. Resolution: None Versions/Systems Affected: Only OEM Servers. * Issue 25 (DSET-1099): Description: DSET report from iDRAC will have fewer data when PERC H800 card is connected on 12G systems. Resolution: None. Versions/Systems Affected: None. * Issue 26 (DSET-1133) Description: On Windows 64 bit System DSET Upload fails when System wide proxy is set using netsh command. Resolution: Run the netsh command to set the system wide proxy "netsh winhttp set proxy x.x.x.x "from 32bit command prompt (c:\windows\syswow64\cmd.exe) and then try the upload operation. Versions/Systems Affected: Windows 64 bit * Issue 27: Description: When DSET is installed in a linux System then even if the dset providers are registered to tog-pegasus cimom, the providers show the dependency to the sfcb cimom due to which the uninstallation of sfcb would fail. Resolution: Uninstall sfcb with --nodeps option "rpm -e --nodeps sblim-sfcb-*.rpm". Versions/Systems Affected None. ================================================================================ Installation ================================================================================ * For instructions on installation, advanced command-line installation, and error codes, refer to the DSET Installation Guide. The pdf format is available at: http://www.dell.com/support/Manuals/us/en/19/Product/dell-systm-esuprt-tool-v3.5.0 The text format is available at: \AdvDiags\DSET\ =============================================================================== Open Source Library =============================================================================== The list of open source libraries used are: * Python 3.1.2 * OpenSSL 0.9 * PyWBEM 0.7 * 7-Zip 4.65 * Plink 0.55 - for Windows * Plink 0.62 - for Linux * Pscp 0.62 * Libxml2 2.9.0 * Libxslt 1.1.28 * sblim-sfcb 1.3.11 * python cmpi-bindings 0.4.0-7.1 * sblim-indication_helper 0.4.2 * sblim-cmpi-base 1.5.5 * cim-schema 2.19 The modified open source libraries are available at the following location: http://opensource.dell.com/releases/dset/3.5.0/DSET350.iso ================================================================================ Contacting Dell ================================================================================ Note: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Visit www.dell.com/support. 2. Select your support category. 3. Verify your country or region in the Choose a Country/Region drop-down menu at the top of page. 4. Select the appropriate service or support link based on your need. ================================================================================ Accessing Documents From Dell Support Site ================================================================================ To access the documents from Dell Support site: 1. Go to dell.com/support/manuals. 2. In the "Tell us about your Dell system" section, under "No", select "Choose from a list of all Dell products" and click "Continue." 3. In the "Select your product type" section, click "Software and Security." 4. In the "Choose your Dell Software and Security" section, click the required link from the following: • Client System Management • Enterprise System Management • Remote Enterprise System Management • Serviceability Tools 5. To view the document, click the required product version. You can also directly access the documents using the following links: • For Client System Management documents — dell.com/OMConnectionsClient • For Enterprise System Management documents — dell.com/openmanagemanuals • For Remote Enterprise System Management documents — dell.com/esmmanuals • For Serviceability Tools documents — dell.com/serviceabilitytools • For OpenManage Connections Enterprise systems management documents — dell.com/OMConnectionsEnterpriseSystemsManagement • For OpenManage Connections Client systems management documents — dell.com/OMConnectionsClient -------------------------------------------------------------------------------- Information in this document is subject to change without notice. © 2013 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. 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