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The Quick Recovery Agent is installed
on the server for which you will be creating Quick Recovery volumes.
(This computer is referred to as the Client computer in this
install procedure.)
Verify that the computer in which you wish to install the software
satisfies the minimum requirements specified in
System Requirements - Quick
Recovery Agent.
The following procedure describes the steps involved in installing the Quick Recovery
Agent and QSnap. You should also install any snapshot enablers you plan
to use with the Agent. If you choose to install multiple components
simultaneously, refer to the appropriate procedures for installation
requirements and steps specific to the component. Note that when you
install multiple components, the sequence of the install steps may vary.
Review the following Install Requirements before installing the
software:
General
- Agents should be installed only after the CommServe and at least one
MediaAgent have been. Also, keep in mind that the CommServe® software and MediaAgent must be installed and running (but not
necessarily on the same computer), before you can install the
Agent.
- This software should be installed in a CommCell component with current versions of the CommServe
Server and MediaAgent software.
- Close all applications and disable any programs that run automatically,
including anti-virus, screen savers and operating system utilities. Some of
the programs, including many anti-virus programs, may be running as a service.
Stop and disable such services before you begin. You can re-enable them after
the installation.
- Ensure there is an available license on the CommServe software for the Agent.
- Verify that you have the
software
installation disc that is appropriate to the destination computer’s
operating system.
Make sure that you have the latest
software
installation disc before
you start to install the software. If you are not sure, contact your
software provider.
Firewall
- If the CommServe® Server, MediaAgent and/or Clients communicate across two-way firewall(s):
- Ensure port 8400 is allowed connections through the firewall.
- In addition a range of bi-directional ports (consecutive or
discrete) must also be allowed connections through the
firewall.
For information on configuring the range of ports, see
Port
Requirements for Two-way Firewall.
- If the CommServe Server, MediaAgent and/or Clients communicate across one-way firewall(s):
- Identify a range of outbound ports (consecutive or discrete) for use
by the software.
For information on configuring the range of ports, see
Port
Requirements for One-way Firewall.
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If the MediaAgent/Client communicates with the CommServe Server across a one-way
firewall, you must add the MediaAgent/Client host name (or the IP address) in
the CommServe computer before installing the necessary software on the
MediaAgent/Client computer.
Multi Instancing
- By utilizing the Multi Instancing feature, the same Agent and MediaAgent software can
be installed on a computer multiple times, but not all components support Multi
Instancing. This limitation can apply to the component you are installing, or to
one already installed on the computer. Prior to installing multiple instances of
a software component on the same computer, carefully review the information contained in
Multi Instancing, and follow
the instructions in the
How to Use Multi Instancing section for the additional screens that will appear during the installation
process.
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Multi-instancing is not supported with QSnap. |
Agent Specific
- In addition to a license for the Quick Recovery Agent, you must have
an available license on the CommServe for any snapshot engines and copy
managers you plan to use.
- If you intend to use LAN copy manager with the QR Agent, the
MediaAgent must be installed on both the source and destination clients.
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A reboot will be required after install/upgrade to initialize the QSnap
driver, before you can use this Agent.
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Collect the following information
before installing the software. Use the space provided to record the
information, and retain this information in your Disaster Recovery
binder. |
1. |
Install folder location:________________________________________________________________
See Select Components for Installation
for more information.
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2. |
If the CommServe Server and the client computer communicate across a firewall:
Firewall ports: ______________________________________________________________________
Hostnames and/or IP Addresses and corresponding GxCVD port numbers of
computers on the other side of the firewall:______________
Keep Alive Interval minutes:____________________________________________________________
Hostname for outgoing tunnel
connections:_________________________________________________
Tunnel Initialization Interval
seconds:_____________________________________________________
See Firewall Configuration for more information.
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3. |
CommServe Host Name or the CommServe IP address:______________________________________
See Configuration of Other
Installation Options for more information.
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4. |
Client computer's Host name (NetBIOS name) or IP address____________________________________
See Configuration of Other
Installation Options for more information.
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5. |
Job result folder location:________________________________________________________________
If necessary, Name and Password for the specified folder:_______________________________________
See Configuration of Other
Installation Options for more information.
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6. |
Client Group to which this Client will be associated:_____________________________________________
See Client Group Selection for more information.
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7. |
Time and frequency for Install of Automatic Updates:_________________________________________
See Schedule Automatic Update for more information.
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- Log on to the client as the local Administrator or as a member of
the Administrators group on that computer.
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8. |
Select the component(s) to install. NOTES
- Your screen may look different from the example shown.
- Components that either have already been installed, or which cannot be installed, will be dimmed.
Hover over the component for additional details.
- The Special Registry Keys In Use field will be enabled when GalaxyInstallerFlags
registry keys have been enabled on this computer. Hover over the field to
see which keys have been set, as well as their values. For more information,
see
Registry Keys.
Click Next to continue.
To install the Quick Recovery Agent, expand the
Client
Modules folder and the
Quick Recovery Agents folder and select
the following:
When you select the Quick Recovery Agent for installation, QSnap is automatically selected for installation.
Select for installation any of the following components that you plan
to use with the Quick Recovery Agent:
- SnapView Enabler for Quick Recovery
- VSS Enabler for Quick Recovery
- SnapVault ONTAP Enabler
- SnapVault Open Systems Enabler
The SnapVault Open Systems Enabler and the NDMP Remote Server should
not be installed on the same client. Only one of the enablers can be
installed and can work on a given client.
If you intend to use the Quick Recovery Agent with an application
agent for application level browse and recover, see
Installation for the
installation procedure for that agent. |
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9. |
Specify the location where you want to install the software. NOTES
Click Browse to change directories.
Click Next to continue.
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10. |
Select from the following:
- If this Client communicates with the CommServe Server and/or MediaAgent across a
firewall, select Yes, configure firewall services, and then click
Next to continue.
Proceed to the next Step.
- If firewall configuration is not required, click No, do not configure
firewall services and then click Next to continue. Proceed to
the next section.
NOTES
- Operating systems, such as Windows 2008 and Windows Vista, may have more
than one profile present. When you select No to configure firewall
services, verify that firewall settings are not enabled in the profile(s).
- If the system detects firewall settings are present in the profile(s),
you must select from the following:
- Disable firewall for ALL profiles: Employ caution when
choosing this option; firewall settings will be disabled in all
profiles. This requires a system reboot; installation automatically
resumes after reboot.
- No, Firewall is not enabled: Select this option if your
firewall settings allow communication with the CommServe computer.
Click Back to configure firewall services.
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11. |
Click the Specify list of machine across the firewall option and then
specify the list of hosts separated from this computer by a firewall. Make sure
you correctly describe whether the firewall allows two-way communication (but on
a limited range of ports), or one-way communication (with either only remote
host being able to make connections to this computer, or vice versa).
For all one-way firewalls allowing incoming connections and those one-way
firewalls allowing outgoing connections without additional port filtering, skip
this step.
Click Next to continue.
NOTES
- Consider the following:
- On the CommServe Server, this list should include all the
MediaAgents and Clients that are on the other side of the
firewall.
- On the MediaAgents/Clients this should include the CommServe
computer, and any other Clients/MediaAgents on the
other side of the firewall with which communications will be
established.
- For each machine on the other side of the firewall that you want to
configure, choose the type of firewall configuration based on the firewall setup in
your environment. Choose from the following options:
- Click on 2-way firewall if you can open certain ports as
bi-directional ports.
- Click 1-way firewall; host is reachable from this machine
on the machine that is on the secure side of the firewall.
- Click 1-way firewall; host is NOT reachable from this machine
on the machine that is on the public / DMZ side of the firewall.
- If you wish to communicate with computers in a clustered
environment, ensure that you add the Host Name/IP Address of all
physical nodes in the cluster (even if no CommCell components are
installed) and all the virtual nodes in which CommCell components are
installed.
- Type the host name or the IP address and the GxCVD port number of the
host name, and
click Add to place it in the Host Name/IP Address List.
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12. |
Click the Specify list of restricted open ports option and then
specify the port range. Add the starting and ending port range and then click
Add to place it in the Open Port List. Repeat as needed.
If firewall separating this computer from others allows incoming connections,
but these connections can be made only on a limited set of ports, then configure
the appropriate port range here. For all other scenarios, skip this step.
Note that if you do not specify hostname(s) as well as port number(s), then
the firewall services will not be configured.
NOTES
- Typically in a two-way firewall, the open ports must be indicated for
all computers. In a one-way firewall, the ports must be specified on
computers in the open side, if they are open in a restricted way. Note that
the port ranges are not required for computers that are fully closed in the
one-way firewall. For example, laptops which are configured as clients in
the Workstation Backup Agent.
- In a clustered environment, make sure the firewall ports specified here
are open for communication on all the physical nodes as well as the virtual
nodes.
Click Next to continue.
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13. |
If desired, modify the Keep Alive interval.
Click Next to continue.
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14. |
Optionally, select Advanced Firewall Configuration and specify a local
host name interface to use for outgoing tunnel connections through
the firewall. Otherwise, the interface and port is automatically selected for
you by the OS. Click Next to continue.
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15. |
If desired, modify the Tunnel Initialization interval.
Click Next to continue.
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16. |
Enter the fully qualified domain name of the CommServe computer. (TCP/IP network
name. e.g., computer.company.com)
NOTES
-
Do not use spaces when specifying a new name for the CommServe Host Name.
- If a component has already been installed, this screen will not
be displayed; instead, the installer will use the same Server Name as previously
specified.
Click Next to continue.
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17. |
Enter the username and password information for an external
domain user account or a CommCell user account. This authorizes the installation
of an agent on the CommCell.
NOTES
- This window is only displayed when the Require Authentication for Agent
Installation option is selected in the CommCell Properties. Users must belong to a User
Group with Administrative Management capabilities to enable this feature. For more
information, see
Authentication for Agent Installs.
Click Next to continue.
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18. |
Enter the following:
- The local (NetBIOS) name of the client computer.
- The TCP/IP IP host name of the NIC that the client computer must use to communicate with the CommServe
Server.
NOTES
-
Do not use spaces when specifying a new name for the Client.
- The default network interface name of the client computer
is displayed if the computer has only one network interface. If the
computer has multiple network interfaces, enter the interface name that
is preferred for communication with the CommServe Server.
- If a component
has already been installed, this screen will not be displayed; instead, the
install program will use the same name as previously specified.
Click Next to continue.
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19. |
Specify the following and click Next to continue:
- Type the location of the client's job results directory, or click Browse.
NOTES
- The Agent uses the job results directory to store the client's backup and
restore job results.
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20. |
Select a Client Group from the list. Click Next to continue.
NOTES
- This screen will be displayed only if Client Groups are configured in
the CommCell Console. For more information, see
Client
Computer Groups.
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21. |
From the drop-down list, select an NTFS partition that will be used as the default
volume for bitmap file storage.
NOTES
- For standard installation, you can select any available NTFS formatted
drive as the default volume for bitmap file storage.
- For cluster installation, the default location for storing the bitmap file
is the corresponding shared volume. After the installation is complete, see
Change the QSnap Bitmap Location for
step-by-step instructions on changing the bitmap location.
- Only NTFS volumes will be shown in the drop-down list.
Click Next to continue.
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22. |
Select Download Pack(s) and Install to download and install the latest service packs and post packs from the software provider.
NOTES
- Internet connectivity is required to download updates.
- This step is applicable when installing on the first instance.
- Updates are downloaded to the following directory:
<software installation>/Base/Temp/DownloadedPacks.
They are launched silently and installed automatically for the first instance.
Click Next to continue.
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23. |
Verify the summary of selected options.
NOTES
- The Summary on your screen should
reflect the components you selected for install, and may look different from
the example shown.
Click Next to continue or
Back to change any of the options.
The install program now starts copying the software to the computer.
This step may take several minutes to complete.
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24. |
The System Reboot message may be displayed. If so, select one of the following:
- Skip Reboot
This option will be displayed if the install program
finds any files belonging to other applications, that need to be
replaced. As these files are not critical for this installation,
you may skip the reboot and continue the installation and reboot the
computer at a later time.
- Reboot Now
If this option is displayed without the
Skip Reboot
option, the install program has found files required by the software
that are in use and need to be replaced. If Reboot Now is displayed
without the Skip Reboot option, reboot the computer at this point. The
install program will automatically continue after the reboot.
- Exit Setup
If you want to exit the install program, click
Exit
Setup.
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25. |
If necessary, select this option to schedule an automatic installation of software
updates.
NOTES
Click Next to continue.
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26. |
If you are installing/upgrading the software on the physical node in a clustered environment,
use this option to install/upgrade the software on the remaining physical nodes of
the cluster.
- To install/upgrade the software on the remaining nodes of the cluster, click
Yes.
- To complete the install/upgrade for this node only, click No.
See
Install/Upgrade Remaining Cluster
Nodes for step-by-step instructions.
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27. |
Click Next to continue.
NOTES
- Schedules help ensure that the data protection operations for the
Agent are automatically performed on a regular basis without user intervention.
For more information, see
Scheduling.
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28. |
Select from the following:
- If the Reboot Now button is displayed, a reboot is required
before you can use the software. You can click this button to restart the
computer now, or choose to perform the restart at another time. If the Reboot Now button
is not displayed, it will not be necessary to restart the computer.
- Click Finish to exit the program.
NOTES
- The Setup Complete message displayed on your screen will reflect the
components you installed/upgraded, and may look different from the example
shown.
- If you install an Agent with the CommCell Console open, you need to refresh
the CommCell Console (F5) to see the new Agents.
This procedure is now complete.
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General
The software provides many more features that you will find useful. See the
Index for a complete
list of supported features.
Agent Specific
Disaster Recovery Considerations
- Before you use your agent, be sure to review and understand the associated
full system restore (or disaster recovery) procedure. The procedure for some
agents may require that you plan specific actions or consider certain items
before an emergency occurs. See
Disaster Recovery for more information
regarding your agent.
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