Index Cache - Troubleshoot

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Login and Password prompt is Always displayed when Accessing Index Cache, Disaster Recovery Backup and/or Mount Path

Access Denied to the Shared Index Cache Directory


Login and Password prompt is Always displayed when Accessing Index Cache, Disaster Recovery Backup and/or Mount Path

This might occur for the following reason:

Cause:

You may be accessing an UNC path which is in different domain and that domain may not have trust relations established with the domain in which the computer is located. This results in the software prompting for User name and Password each time the UNC is accessed.

Solution

Contact your Network Administrator to setup trust relationships between the domains. 


Access Denied to the Shared Index Cache Directory

This might occur for either of the following reasons:

Cause: Trust relationships between the MediaAgent's domains and the domain in which the shared index cache resides may not be established.

Solution: Contact your Network Administrator to setup trust relationships between the domains.