Start a Migration Archiving Operation of PST Files

Use the following procedure to archive PST files for the Exchange Mailbox Archiver Agent.

Before you Begin

• Read Guidelines for Archiving PST Files for important configuration prerequisites.
• Review Moving or Copying PST Stubs.
• If you plan to archive Exchange data with pass-phrase encryption, keep in mind that such data cannot be recovered from Outlook or OWA, but can only be recovered by performing a Browse and Recovery operation from the CommCell Console.
• Migration archiving of data in the Notes folder is not supported.
• Configure the Windows Event Log Settings to ensure the log does not become full, which could cause the migration archiving operation to fail.
• It is required that each mailbox have an SMTP address property - to be archived by the Exchange Mailbox Archiver Agent.

Required Capability: Capabilities and Permitted Actions

To archive PST files:

1. From the CommCell Browser, right-click the subclient of the Exchange Mailbox Archiver Agent that you want to set up for PST file archiving, and select Properties.
2. From the Subclient Properties (Archiving Rules) PST tab, select the PST Location checkbox to enable archiving of PST files.
3. Specify that the location of the PST files to be archived is a local drive on the Exchange Server by selecting Use Local Drive.
4. In the PST Location field, type in or Browse to the local path you have designated as the staging path in the PSTDiscovery Wizard.

   Note that all other Archiving Rules, except for Do not create stub, are ignored when archiving PST files, so that all PST files associated with mailboxes in subclient content in the root folder will be archived. The Do not create stub rule applies to both mailboxes and PST files.

5. Click OK to save your settings.
6. Right-click the subclient that you just set up for PST file archiving, and then click Archive from the short-cut menu.
7. From the Archive Options dialog box, select when you want to run the job by clicking Run Immediately.
8. If you want to access the Advanced Archive Options, click the Advanced button.
9. After selecting when you want to run the job and any advanced options, click OK. The migration archiving job will begin and you can track the progress of the job in Job Controller.
10. After the job finishes, verify that it completed successfully.
    • One method of verifying that the migration archiving operation was successful, is to go to the Job History window, then right-click the job and select View Failed Items.
    • Another method of verifying that the migration archiving operation was successful is to open PSTDiscoveryGui.exe and view the value in the Status column. The PST files that you had selected for archiving will display an updated status to reflect whether it was successfully archived. If the PST file failed, an error message is provided to give you an idea of why the job might have failed.
11. If the PST archiving was successful, it is recommended that the PST Location checkbox be cleared on the Subclient Properties (Archiving Rules) PST tab, so that subsequent migration archiving operations on the subclient will be faster.

NOTES

• Keep in mind that PST file size is not immediately reduced after archiving. To reduce the PST file size after archiving, see Article 289987 in the Microsoft Knowledge Base for the procedure on How to compact PST and OST files to eliminate deleted item space in Outlook 2002 and Outlook 2003. By following the steps in this article, PST files can be compacted to save space after they have been archived.
• After completing a PST archiving or recovery operation, ensure that the MAPI32.dll file is removed from the <Software Installation Path>\Base installation directory on the Client, otherwise non-PST restore/recovery/retrieve jobs for Exchange may go into a pending state.