CommCell Readiness Report

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Troubleshooting Error Codes in the Report

Overview

The CommCell Readiness Report provides you with vital information about the condition of your CommCell that can serve as a tool to warn you about potential problems that can impact your operations before they occur. Note that this report also includes information for SRM Servers and SRM Agents.

Usage

This report is useful if you require:

To check for connectivity and communication problems between your CommServe, MediaAgents, and clients. Six-way connectivity checks are performed as follows:
- Subclient—Datapath
- Client—MediaAgent
- MediaAgent—Client
- MediaAgent—CommServe
- Client—CommServe
- CommServe—Client
If data interface pairs are configured, and if connectivity between even one of the pair fails, the client is reported as "Not Ready".
A connectivity check between ContinuousDataReplicator pairs. This is reported in a separate table.
The space requirements for magnetic and tape libraries are now clearly differentiated and are presented individually in two separate tables.
To verify that your library controllers, libraries, master drive pools, drive pools, and drives are online.
To verify the existence of the index cache location and to check the index cache label's contents against the selected MediaAgent's index cache.
Results of a space check check that monitors consumed space and free space remaining for integral components to the operation of the software.
If communication between CommServe and MediaAgent fails, further checks between clients and the MediaAgent of the failed pair are skipped. The report indicates that the MediaAgent is not reachable in all the clients that access this MediaAgent. For the first client that encounters this problem, the report automatically marks all subsequent clients as "Not Ready - Communication Failure Between CommServe and MediaAgent".
To filter the report by including disabled clients. Disabled clients are clients, agents, or subclients that have Enable Data Management disabled in the Activity Control tab in their respective Properties dialog box. By default, the option is not selected and therefore, disabled clients are excluded.
A check for the readiness of the data paths on all copy types (e.g., primary, secondary, synchronous, etc.).

Troubleshooting Error Codes in the Report

The following error codes are included in the report. The following table lists the recommended actions if these error codes are received:

Error Code	Action to be Taken
Ready.	No action is required.
Source could not start the command.	Check the network settings on the source computer.
Destination could not start the command.	Check the network settings on the destination computer.
CommServe could not resolve the client name.	Check the DNS settings for the client computer and make sure that you can ping the client from the CommServe.
Source could not resolve the destination.	Check the connectivity between the source and destination computers in this message and make sure that you can pick these computers from one another.
Destination could not resolve the source.	Check the connectivity between the source and destination computers in this message and make sure that you can pick these computers from one another.
Services on destination are down.	Make sure that the necessary services are up and running on the destination client computer.
Services on source are down.	Make sure that the necessary services are up and running on the source client computer.
Connect failed.	Check the connectivity between the source and destination computers in this message and make sure that you can ping these computers from one another.
Connect timed out.	Check the connectivity between the source and destination computers in this message and make sure that you can ping these computers from one another.
JobResult Folder has low capacity.	Increase capacity or change value of nJOBRESULTS_MIN registry key.
IndexCache Folder has low capacity.	Increase capacity or change value of nINDEXCACHE_MIN registry key.
Base Folder has low capacity.	Increase capacity or change value of nGALAXY_MIN registry key.
Temp Folder has low capacity.	Increase capacity or change value of nGALAXYTEMP_MIN registry key.
iDataAgent Folder has low capacity.	Increase capacity or change value of nIDA_MIN registry key.
Authentication failed.	Make sure that the client password in the Database matches with one another in the client registry.
Firewall connect failed. Source client <n> is not listed in the firewall config file.	Make sure that the firewall config file is correct and check if this client is listed in the file.
Internal error occurred. Please retry the operation.	An internal error has occurred. Please try this operation. If this continues to happen, contact your software provider.
MediaAgent <n> is offline.	Make sure that the necessary services are running, the MediaAgent is enabled, and the MediaAgent is reachable from both the CommServe and the clients.
Library <n> is offline.	Make sure that the library is turned on, is enabled, and the hardware is functioning properly.
Library Controller for the library <n> is offline.	Make sure that the library controller MediaAgent is up and running.
Drive pool <n> is offline	Make sure that the drive pool is enabled and all the drives in this drive pool are functional.
Stand alone media for the library is not ready.	Make sure that the media that is loaded into the standalone library is the correct media for the data protection operation that is scheduled for the evening.
Media capacity is low or the mount path is below the watermark.	Make sure that there is enough spare media in the library or the mount path has enough free space for the data protection operation that is scheduled for the evening.

License Requirement

This feature requires a Feature License to be available in the CommServe^® Server.

Review general license requirements included in License Administration. Also, View All Licenses provides step-by-step instructions on how to view the license information.

Support Information

The CommCell Readiness report is not supported for clients that are installed with:

NAS NDMP iDataAgents
Quick Recovery Agents