Services - How To
Topics | How To | Related Topics
Start Services on Windows
Stop Services on Windows
Start Services on NetWare
Stop Services on NetWare
Access NetWare Service Manager from a Remote Novell Client
Start Services on Unix
Stop Services on Unix
Remotely Start or Stop Services on Windows Client Computers Within a CommCell
Access Service Control Manager from CommCell Console
Ensure Restarting of Services Using
crontab
View or Modify User Rights Assignments on a Workgroup or Member Server
View or Modify User Rights Assignments on a Domain Controller
Set up User Permissions and Rights on a Windows Workgroup or Member Server
Set up Rights on a Windows 2000 Domain Controller
Set up Registry Permissions on Windows 2000
Set up Folder Permissions
Using GxAdmin to View Remote
Clients
Using GxAdmin to Start/Stop
Services
Using GxAdmin to Create
Process Dump
Before You Begin
All services used by the system start automatically when the appropriate
computer is started or when the appropriate software is installed. If you want to manually
start the services, disable the Auto-Start Services when OS Starts option from the
Service Control Manager window (this option is enabled by default).
To start the services on Windows:
- Launch the Service Control Manager from the Start | Programs
menu.
- Select All Services
from the Services field. Optionally, you can also select
Base Services, CommServe Services, or MediaAgent Services.
- Click Start to restart the specific service(s). When the services are
restarted successfully, the Service Control Manager window updates the status of the
services you selected from Stopped to Running.
Optionally, you can verify which services were started by viewing them
from the Windows Services window, available in the Control Panel.
- Resume any jobs you suspended prior to stopping the services.
Before You Begin
- Services used by the system must be running in order for data protection, data
recovery operations, and all jobs to run properly. Generally, it is
strongly recommended that you should leave all services running.
Stopping these services should be avoided whenever possible.
- Use the Job Controller to verify that no jobs (data protection operations,
data recovery operations, etc.) are in progress. If a job is in progress and in the
Running or Waiting state, use the Job Controller to suspend or kill the job.
Alternately, you can wait for the job to complete.
- Stopping either the CommServe services or the Base services will stop all
operations that depend on that CommServe.
- When you stop services on a given system, the functions dependent
upon the system's services will no longer be available to the rest of the
CommServe.
- All services depend upon the Base services, therefore, stopping
the base services stops all services.
- For the Windows 2000, Windows 2003, and Windows XP platforms, services will
automatically recover if they are stopped unexpectedly. If the services
stop unexpectedly, the services will attempt to restart every two minutes until they start
successfully. While the Server Event Manager Service is restarting,
(either by a user restarting the service manually or by auto-recovery), the
Job Manager Service and the Media and Library Manager service will also be restarted.
To stop services on Windows:
- Open the Service Control Manager. For more information, see
Access Service Control Manager from CommCell Console.
- Click the service you want to stop from the Services field.
- By default, the Auto-Start Services when OS Starts option is selected,
meaning that all services applicable to the local computer will start automatically when
the computer is restarted.
If you want to start all services manually instead,
clear this option (to disable the auto-start feature).
- Click Stop to stop the specific service(s).
When the services are
stopped successfully, the Service Control Manager window updates the
All Services status from Running to Stopped.
Optionally, you can verify which services were stopped by viewing them from the Windows
Services window.
To start services on a NetWare system:
Start from Remote Novell Client PC
- Open the Service Manager. For more information, see
Access Service Control Manager from CommCell Console.
- Type in the name of the CommServe being accessed.
- Press Enter to continue. This populates the NW Servers drop-down menu.
- Select an NW Server.
- Click Start to start the services. When the services are
started successfully, the Service Manager window updates
the status of the services you selected from Stopped to Running.
Start from NetWare Server
- Run the following command from your local computer:
Load Galaxy
This should start the services.
- Resume any jobs you suspended prior to stopping all services.
To stop services on a NetWare system:
Stop from Remote Novell Client PC
- Open the Service Manager. For more information, see
Open Service Manager from
Remote Novell Client PC.
- Type in the name of the CommServe being accessed.
- Press Enter to continue. This populates the NW Servers drop-down menu.
- Select an NW Server.
- Click Stop to stop the services. When the services are
stopped successfully, the Service Manager window updates
the status of the services you selected from Running to Stopped.
Stop from NetWare Server
Run the following command from your local computer:
Unload Galaxy
To open the Service Manager from Remote Novell Client:
- In the Novell Client computer, navigate to the <install directory>\Base
folder.
- Double-click NWGalaxyscm.exe.
The NetWare Service Manager
window will be displayed.
To start services on Unix:
- From a client computer, log on to the computer as root.
- At the command line prompt, type the Calypso start command.
- Press ENTER.
- Resume any jobs you suspended prior to stopping all services.
To stop services on Unix:
- From a client computer, log on to the computer as root.
- At the command line prompt, type the Calypso stop command.
- Press Enter.
This should stop the services.
To remotely start
or stop services on Windows client computers within a CommCell:
- Open the Service Control Manager. For more information, see
Open Service Control Manager from CommCell Console.
- Select Retrieve Remote Clients. The Computer field is automatically populated
with the names of the Windows clients within the CommCell.
- From the Computer field, select the client computer from which you
want to stop or start the services.
- Click Stop or Start to stop or restart the specific service(s).
When the services are restarted successfully, the Service Control Manager window updates
the status of the Base services from Running to Stopped,
or from Stopped to Running.
Optionally, you can verify which the services on the remote computer that were started by viewing them
from the Windows Services window.
Before You Begin
- To start the Service Control Manager using the CommCell Console,
the CommCell Console must be accessed using a stand-alone or installed
version of
the CommCell Console.
- The Service Control Manager cannot be accessed from
the CommCell Console when it is run as a Remote Web-Based Application.
- Another component such as a CommServe, MediaAgent or Agent software
must also be installed on the computer.
To open the Service Control Manager from the CommCell Console:
- Open the CommCell Console as described in
Run the CommCell
Console as a Java Application.
- From the CommCell Console, click Tools > Service Control Manager.
The Service Control Manager window is displayed.
Before You Begin
- Please consult your operating system vendor manual for instructions on
adding crontab entries.
- crontab entries must be made using the root user ID.
To ensure restarting of services using the crontab
file:
- From the client computer, open the crontab
file.
- Type an entry that includes the appropriate install directory and command
and that reflects how often you want to restart services. For example:
* 0-23 ***
<software installation path>/Base/Calypso start
indicates that services will be checked every hour to see if a restart is
necessary (which is
recommended).
- Save your file.
To
view or modify user rights assignments on a Workgroup or Member Server:
- Click Start > Settings > Control Panel >
Administrative Tools.
- From Administrative Tools, select the local security policy and
add the Service user to all the required rights (logon as service,
backup, restore).
To view or modify user rights assignments on a domain controller:
- Click Start > Settings > Control Panel >
Administrative Tools.
- From Administrative Tools\Domain Controller Security Policy,
expand the tree to Security Settings, Local Policies,
and User Rights Assignment. Add the user to all the required rights
(logon as service, backup, restore).
To
set up
user permissions and rights on a Windows Workgroup or Member Server:
- Click Start > Settings > Control Panel >
Administrative Tools.
- From Administrative Tools, double-click Computer Management.
- Create or prepare to manage a Windows user who will run the
services.
- Open Computer Management by expanding Local User and Groups and then
Users. Double-click or create the User who will be running the
services.
- Right-click the User (if new), click Properties, and click Member of.
Then add the Backup Operators group to the User.
- Change the services account to the User and re-start the
services.
- Log off and log in as the Administrator for the policies to take effect.
Sometimes you may have to restart the computer to this end.
To set up rights on a Windows 2000
domain controller:
- Create or prepare to manage a Windows user who will run the
services.
- From Administrative Tools\Active Directory Users and
Computers\Users, double-click or create the user who will be running the
services.
- Right-click the User (if new), click Properties, and click Member
of. Then add the 'Backup Operators' group to the User.
- Change the
services account to the user and re-start the services.
- Log off and log in as the Administrator for the policies to take effect.
Sometimes you may have to restart the computer to this end.
To set up
registry permissions on Windows 2000:
- Run regedt32.
- Highlight the company name under HKEY_LOCAL_MACHINE/SOFTWARE
and click security - permissions from the tool bar.
- Add Backup Operators (or
the service user) with full control to the registry key.
To set up folder permissions:
- As appropriate, provide the service user with full control to
the installation directory or confirm that such control is in place. The default
location is C:\Program Files\Company Name.
- Right-click, select
Properties, and then select the Security tab and Add Backup Operators (or the
service user) with full control rights.
To view details of clients installed in remote computers using GxAdmin tool:
- In the Windows computer, navigate to the <install directory>\Base
folder.
- Double-click GxAdmin.exe. The GxAdmin Tool, General tab will be displayed.
- Select the Retrieve Remote Clients field. The remote clients
connected to the CommCell will list will be listed in the Client Name
field.
- Select the desired client name from the Client Name list.
- The details of the CommCell components installed in the remote client
are displayed.
To start/stop the CommCell services using GxAdmin tool:
- In the Windows computer, navigate to the <install directory>\Base
folder.
- Double-click GxAdmin.exe. The GxAdmin Tool will be displayed.
- Select the Services tab. The component services and the
individual services are displayed.
- Select the desired service, right-click and select Start/Stop/Restart as
required.
To create a process dump using using GxAdmin tool:
- In the Windows computer, navigate to the <install directory>\Base
folder.
- Double-click GxAdmin.exe. The GxAdmin Tool will be displayed.
- Select the Processes tab. The various processes running and their
details are listed.
- Select the desired process and right-click.
- Select Dump to create a dump file containing the process
details. The process dump, a .dmp file
with the filename containing the process name with the timestamp
information appended, is created in <Install Directory>\Log Files folder.
- Select Kill to kill the process.
- Select View Logs to view the process log.
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