Updates and Service Packs - How To

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Install an Individual Update

Before You Begin

Verify that you have adequate space in the CommServe cache directory for the update.

Required Capability: Capabilities and Permitted Actions

To install an individual update:

1. From Windows Explorer, navigate to the update that you want to install.
2. Double click on the update executable, <update>.exe. This will launch the installation; click Setup.
3. Select the language for the installation from the dropdown box. (This should be the same language of the Operating System.)
4. Select I Agree from the License Agreement window, and click Next.
5. Follow the remaining prompts keeping the default settings.

   If while installing the update, there are jobs running, you will be prompted with a warning message asking whether you wish to continue with the installation. If you click Yes: services will be stopped, jobs will go into a pending state, and the update installation will continue. If you click No: the installation will abort, and jobs will not be interrupted. If CommServe services are down, you will be prompted with a message indicating that the CommServe services are down and asking whether you would like to continue. Click Yes or No. When installing/uninstalling updates, you might be prompted to reboot the system to complete the update install/uninstall process.

6. Upon completion of the installation, you will have the option of starting services in the Services Startup Option dialog box. If you need to install additional updates, it is recommended that you select Do Not Start Services. Click OK.