Important Upgrade Considerations

• General
• Server Upgrades
• Agent Upgrades
• Browser Upgrades

General

Consider the following for all software upgrades:

Performing Upgrades Using Terminal Server

When using Terminal Server to perform an upgrade, use a UNC path to initiate the setup.exe for the upgrade program. For example:

Start > Run > \\<computer_where_Calypso Monitor_CD_resides>\<share name>\setup.exe

Post Upgrade Service Pack

After upgrading the software components verify and if necessary apply the following:

• Any Service Packs that may have been released for this software version.
• Any post Service Pack hot fixes. Such hot fixes are available on the Maintenance Advantage web site.

Server Upgrades

• When upgrading the CommServe, CommNet Server or SRM Server to the current release, Microsoft SQL Server is upgraded to Microsoft SQL 2005.

  Hence it is important to only upgrade the CommServe(s), CommNet Server(s) or SRM Server(s) in your environment when ALL of them can be upgraded to the current release. This will prevent any software conflicts.

• The current version of the CommNet Server functions with CommServe and SRM Server versions indicated in the Compatibility Matrix.

  During the CommNet Server upgrade, if any of the previous unsupported versions are found, a failure message or a warning message is displayed. You must take appropriate actions as indicated in the message.

• When upgrading the CommNet Server in a clustered environment, perform the following:

  • Install the Microsoft Visual C++ 2005 SP1 Redistributable Package in all the passive nodes after upgrading the CommNet Server in the active node. This is a mandatory requirement as the CommNet Services will not start when a failover occurs.

    NOTES

    Microsoft Visual C++ 2005 SP1 Redistributable Package can be installed from the Software Installation Discs. The package is available in the appropriate folder for each platform as follows:

    • 32-bit - INTEL32\Bin\vcredist_x86.exe
    • X64 - AMD64\Bin\ vcredist_x64.exe
    • IA64 - INTEL64\Bin\ vcredist_IA64.exe

Agent Upgrades

Consider the following for CommNet Agent upgrades:

• The CommNet Agents can be upgraded using the CommServe Software Installation Disc.
• When you upgrade the CommServe to the latest release, the CommNet Agent is upgraded to the latest release as well.
• CommNet Server can function with several CommNet Agent versions. For more information, see the Compatibility Matrix.

Browser Upgrades

Consider the following for all CommNet Browser upgrades:

CommNet Browser Upgrades on Macintosh/Linux

CommNet Browser upgrades from earlier releases are not supported on Macintosh and Linux. To use the current release, uninstall the older version, and install the current release.

Java Runtime Environment (JRE)

Consideration for Java Runtime Environment (JRE):

• If the recommended version of JRE is not available, it will be installed during the upgrade. See System Requirements - CommNet Browser as a Stand-Alone Application for information on the supported versions of JRE. Since different versions of JRE can co-exist, other applications using JRE will not be affected.

• If you have created or copied shortcuts for the CommNet Browser in your desktops or Start menu, you should delete these and re-copy the new shortcut which is created during the upgrade.