Alerts and Monitoring - How To
Topics | How To | Troubleshoot
Configure an Alert
Remove an Alert
Modify an Alert
Define the Mail Server
Define the Sender's Address
Define the Port for the SMTP Server
Required Capability: See
Capabilities and
Permitted Actions
To configure an alert:
- Define a Mail Server, Sender's Address, and SMTP Port in the
Configuration tab of the
CommNet Properties dialog
box.
- From the CommNet tree, right-click the Alerts node, click either
All Alerts or My Alerts, and then click Add from the
All Alerts or
My Alerts window.
- In the
General
Information dialog box:
- Enter the display name of the alert
- Select the alert category and type.
- Click Next.
- In the
Entities Selection dialog
box, select the entities that will be associated with this alert. Click
Next.
- In the
Threshold and Notification Criteria Selection dialog box, select the following
options:
- If the regular or escalated alert should be generated after a selected percentage or value
has exceeded within the entity.
- If the regular or escalated alert should be sent to the recipients immediately or after the
condition persists for a certain length of time, if the alert should be
repeated, and if the alert should be sent after the condition has cleared.
- Click Next.
- In the
Notification Method(s) Selection dialog box, use the E-mail, Pager,
SNMP, Event Viewer, and/or Run Command tabs to select the
type of notification method. Click Next.
- In the
User(s) and User Group(s) Selection dialog box, select the
users and/or user groups who will receive the alert. Click Next.
- The Summary screen
lists the options you selected to configure the alert.
- Click Finish.
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- If the Mail Server, Sender's address, and SMTP port are not configured
properly, alerts will not be sent to the e-mail and pager recipients.
- An alert can be configured to send e-mail notifications to external
domain users.
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Required Capability: See
Capabilities and
Permitted Actions
To remove an alert:
- From the CommNet tree, right-click the Alerts node, click either
All Alerts or My Alerts, select an alert from the
All Alerts or
My Alerts window, then click
Remove.
- Click Yes from the confirmation window.
Required Capability: See
Capabilities and
Permitted Actions
To modify an alert:
- From the CommNet tree, right-click the Alerts node, click either
All Alerts or My Alerts, select an alert from the
All Alerts or
My Alerts window, then click
Modify.
- Follow the steps from the Modify Alert Wizard.
- Click Finish from the Summary
window.
Required Capability: See
Capabilities and
Permitted Actions
To define the Mail Server that is used to send alerts and scheduled tasks:
- From the CommNet tree, right-click the CommNet Server node, and then click Properties.
- From the CommNet Properties
dialog box, enter the new mail server in the Mail Server box.
- Click OK.
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If the Mail Server is not configured properly, alerts and
scheduled tasks will not be sent to their intended recipients. If these
are not sent properly, this information will be collected in the CommNet Server
database
and will not be sent until the Mail Server is configured properly. After
this information has been accumulated for 24 hours, the CommNet Server will start
pruning this information. |
Required Capability: See
Capabilities and
Permitted Actions
To define the Sender's Address of all mail messages sent from the CommNet Server:
- From the CommNet tree, right-click the CommNet Server node, and then click Properties.
- From the CommNet Properties
dialog box, enter the new sender's address in the Sender's Address box.
- Click OK.
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If the Sender's Address is not configured properly, alerts and scheduled tasks will not be sent to their intended recipients. If these are not sent properly, this information will be collected in the CommNet
Server database and will not be sent until the Sender's Address is configured properly. After this information has been accumulated for 24 hours, the CommNet Server will
start pruning this information.
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Required Capability: See
Capabilities and
Permitted Actions
To define the port at which the alert subsystem connects to the SMTP
server:
- From the CommNet tree, right-click the CommNet Server node, and then click Properties.
- From the CommNet Properties
dialog box, select an SMTP port from the
SMTP Port box.
- Click OK.
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If the SMTP Port is not configured properly, alerts and
scheduled tasks will not be sent to their intended recipients. If these
are not sent properly, this information will be collected in the CommNet Server
database
and will not be sent until the SMTP Port is configured properly. After
this information has been accumulated for 24 hours, the CommNet Server will start
pruning this information.
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