Install the Database Upgrade Tool

The Database Upgrade tool is used to perform a database upgrade. Ensure that the CommServe is installed on the computer on which you want to install the Database Upgrade tool.

  The DBUpgrade tool from resource pack in previous release is now renamed as Database Upgrade tool.

Install Procedure

1. Log on to the CommServe as local Administrator or as a member of the Administrators group on that computer.  
2. Download DVD11 from the Maintenance Advantage web site and run the Setup.exe.  
3. Choose the language you want to use during installation. Click the down arrow and select the desired language from the drop-down list, and click Next to continue.
4. Select the option to install software on this computer.

NOTES

  • The options that appear on this screen depend on the computer in which the software is being installed.
5. Read the license agreement, then select I accept the terms in the license agreement.

Click Next to continue.

Select Components for Installation
6. Expand Tools folder and then select DBUpgrade

Click Next.

This option will not be available if CommServe is not installed on the computer.
7. Select Add programs to the Windows Firewall Exclusion List, if you wish to add CommCell programs and services to the Windows Firewall Exclusion List.

NOTES:

  • If Windows Firewall is enabled on the computer, this option is selected by default and must be enabled to proceed with the installation.
  • If Windows Firewall is disabled on the computer, you can select this option to add the programs and services to enabled CommCell operations across the firewall, if the firewall is enabled at a later time.

    You can either select this option during install or add the programs and services after installation. For adding the programs and services after installation, see Configure Windows Firewall to Allow CommCell Communication.

Click Next to continue.
8. Select Download latest update pack(s) to automatically download and install the latest service packs and/or post packs if applicable at the end of this agent install.

NOTES

  • Internet connectivity is required to download updates.
  • Updates are downloaded to the following directory: 
    <software installation>/Base/Temp/DownloadedPacks    .
    They are launched silently and installed automatically for the first instance.

Click Next to continue.
9. Click Next.
10. Click Finish.