Interactive Upgrade - Windows Agents

Table of Contents

Overview

Supported Upgrade Paths

Upgrade Requirements

Before You Begin

Upgrade Procedure

Post-Upgrade Considerations

Overview

If multiple components are installed on a computer, the upgrade will automatically upgrade all the components installed on a computer.

Verify that the computer in which you wish to upgrade the software satisfies the minimum requirements specified in System Requirements.

Supported Upgrade Paths

The following table provides a list of supported upgrade paths for the current software version. If the version currently installed on your computer is not listed here, contact your software provider for more information.

Upgrade Requirements

General

• Review the Quick Start and Upgrade Considerations before upgrading the software.
• Verify that no jobs are in progress or scheduled to occur while the software is being upgraded on the client. If jobs are scheduled, either perform the upgrade at another time or disable all jobs in the client using the Activity Control tab from the Client Computer Properties dialog box in the CommCell Console. Once the upgrade is completed, you can enable the jobs from this dialog box.
• Verify that the CommServe computer is accessible.
• Verify the following services are running on the CommServe:
  • CommServe Services.
  • BullCalypso SQL Server Service for the instance.
• Close all applications and disable any programs that run automatically, including antivirus, screen savers and system utilities. Some programs, including antivirus software, may be running as a service. Stop and disable all non-essential services before you begin. You can re-enable them after the upgrade.
  • Verify that all applications (CommCell Console, Service Control Manager) are closed.
  • The files and folders associated with CommCell components should not be opened by other applications (for example, Windows Explorer, FTP, etc.) on this computer or from other computers during the upgrade.
• Verify that you have the Software Installation Disc that is appropriate to the destination computer’s operating system.

Before You Begin

Ensure that you are logged on to the computer as a local Administrator or as a member of the local Administrator group on that computer.

Upgrade Procedure

1.	Place the software installation disc for the Windows platform into the disc drive. After a few seconds, the installation program is launched. If the installation program does not launch automatically: Click the Start button on the Windows task bar, and then click Run. Browse to the installation disc drive, select Setup.exe, click Open, then click OK.
2.	Choose the language you want to use during installation. Click the down arrow and select the desired language from the drop-down list, and click Next to continue.
3.	Select the option to install software on this computer. NOTES The options that appear on this screen depend on the computer in which the software is being installed.
4.	Read the license agreement, then select I accept the terms in the license agreement. Click Next to continue.
5.	Click Next to continue with the upgrade. NOTES The older version number depends on the version in the computer and may look different from the example shown.
6.	Click Yes to continue. NOTES The upgrade process deletes and replaces this folder with newer files. To preserve this, move them to another location before clicking Yes. Note that the upgrade process does not save any files such as command line scripts or folders from the <software installation path> folder. Clicking No will exit the upgrade program.
7.	Verify the summary and Click Next to continue. NOTES The Summary on your screen will reflect the components installed on the computer, and may look different from the example shown. The upgrade program now starts the upgrade process. This step may take several minutes to complete.
8.	Click Finish to complete the upgrade. NOTES The Completion Report will reflect the components upgraded on the computer, and may look different from the example shown. The upgrade is now complete.

Post-Upgrade Considerations

General

• Review Upgrade Considerations after upgrading the software.

• Install post-release updates or Service Packs that may have been released after the release of the software. When you are installing a Service Pack, ensure that it is the same version as the one installed in the CommServe Server. Alternatively, you can enable Automatic Updates for quick and easy installation of updates in the CommCell component.

• If Activity Control was disabled on the client prior to the upgrade, enable it after the upgrade using the Activity Control tab from the Client Computer Properties dialog box in the CommCell Console.