YOUR_LAPTOP_SERVER Frequently Asked Questions

 

Question: What gets backed up?

Answer:  

We set you up with default content and filter as listed below.  You may add more content and filter through the Web console once you get started.

 

Folders and Files included in backup:

·         Desktop

·         Documents

·         Libraries

·         Music

·         Pictures

·         Videos

Files excluded from backup:

*.avhd

*.iso

*.nvram

*.vhd

*.vmdk

*.vmsd

*.vmsn

*.vmx

*.vmxf

*.vsv

*.vswp

*.ost.

*.exe

*.dll

*.ost

*.exe

*.dll

 

Question: How long is my data retained?

Answer:

Files are kept for 30 days after they are deselected from the backup, or deleted from the system.

Previous versions of files are available for 30 days as well.   At times, versions older than 30 days may be available, however they will eventually expire.

 

Question: Will I get any notification of activity for my computer?

Answer:

YES.  All computers owners will receive (via the email address you provided) a Job Summary report which includes history of each job run within that last 7 days.

In addition, Alerts will be defined to send you an email for all restore operations and configuration changes which occur for you computer.

Question:  Is there an option available to set a password on my data? (Data Encryption)

Answer:

YES.  This can be accomplished using the pass-phrase feature.

NOTES:

1.     With pass-phrase protection, the cloud administrator will not be able to access your data. BE SURE to remember the pass-phrase and store it in a secure location.

2.     With pass-phrase enabled, the file download feature from the Web Console is not supported. Use the RESTORE option instead.  Remember that in order to restore from the Web Console, you MUST export your pass-phrase to your computer BEFORE attempting to restore data (as described below).

WARNING: Loss of the pass-phrase signifies loss of all data previously protected !

PROCEDURE:

AFTER YOU HAVE REGISTERED YOUR COMPUTER BY RUNNING THE ‘registerme.exe” PROGRAM ” (step 3)  PLEASE DO THE FOLLOWING:

 

NOTE:

If you have already been using the YOUR_COMPANY Cloud and backups have already been occurring please send e-mail to cloudLaptop@YOUR_COMPANY.com explaining that you want to setup password protection on your data. Please include the computer name (as registered in Simpana) as part of the email. You will be contacted that it is OK to proceed with the next step outlined below.

If this is a NEW installation then proceed with the steps below.

 

ON WINDOWS:

1.     Open a command prompt window by right clicking and  choosing “Run as administrator” and change to the Simpana Base folder by running the following command:

a.     cd  C:\Program Files\YOUR_COMPANY\Simpana\Base

2.     Log in by running qlogin followed by your Simpana user name and password.

3.     Execute the following command.  Substitute [YOUR_COMPUTER_NAME] with the name of your computer as registered with Simpana.

a.  qoperation  setencryptionprops  -c  [YOUR_COMPUTER_NAME]  -encryptdata  y  -mediaaccess  passphrase  -restoreaccess  passphrase  -passphrase  y

NOTE:  You MUST supply the computer name in the same case as when you installed it. If you don’t remember how it was, you can look at the “computer field” on the Service Control Manager.

4.     You will be prompted to supply a pass-phrase which will be required when restoring data.

5.     Starting with your next backup data will be encrypted and require the pass-phrase in case restore is needed.

BEFORE RESTORING DATA:

1.     Open a command prompt window and navigate to the Simpana Base folder:

a.     Type: cd C:\Program Files\YOUR_COMPANY\Simpana\Base [ENTER]

b.    Type:  passphrasetool.exe  [ENTER]

c.     Follow the program prompts and choose option 3 to export the pass-phrase to a file.

NOTE: Depending on your UAC settings you may need to provide Administrator password to run the above utility. 

If you prefer to not keep the pass-phrase on your hard drive when you are NOT restoring data, you can run the utility again and choose the option to delete the pass-phrase file.

ON APPLE MAC:

1.     Open a terminal window and change to the Simpana Base folder by running the following command:

a.     cd  /opt/simpana\Base

2.     Log in by running ./qlogin followed by your Simpana user name and password.

3.     Execute the following command.  Substitute [YOUR_COMPUTER_NAME] with the name of your computer as registered with Simpana.

a.  ./qoperation  setencryptionprops  -c  [YOUR_COMPUTER_NAME]  -encryptdata  y  -mediaaccess  passphrase  -restoreaccess  passphrase  -passphrase  y

4.     You will be prompted to supply a pass-phrase which will be required when restoring data.

5.     Starting with your next backup data will be encrypted and require the pass-phrase in case restore is needed.

BEFORE RESTORING DATA:

1.     Open a command prompt window and navigate to the Simpana Base folder:

a.  Type: cd /opt/simpana/Base [ENTER]

b.    Type:  ./PassPhraseTool  [ENTER]

c.     Follow the program prompts and choose option 3 to export the pass-phrase to a file.

NOTE: Depending on your UAC settings you may need to provide Administrator password to run the above utility. 

If you prefer to not keep the pass-phrase on your hard drive when you are NOT restoring data, you can run the utility again and choose the option to delete the pass-phrase file.