Topics | How To | How Do I | Related Topics
What Happens When a License Expires
Number of Supported Components within a CommCell
Every component in the system (MediaAgents, libraries, and agents), CommNet products and certain CommCell features, require a product license or feature license for use. The following types of licenses are available:
Evaluation License | A temporary license provided in the software installation discs that can be used to initially install a CommCell and use CommCell features. You can continue to use the software for evaluation purposes for the duration of this license. Erase data license is not part of the Evaluation license. You need to add it separately. |
Permanent License | A permanent license used for new CommCell installations and CommCell features that require this type of license for use. Permanent licenses are applied to every configured entity within the CommCell. |
Evaluation and permanent licenses for the same license type can co-exist within the same CommCell. When components are initially installed, the software will first consume any available permanent licenses before consuming evaluation licenses. The License Summary Report and License Administration dialog box will show the numbers of evaluation and permanent licenses available and consumed within the CommCell. To access this dialog box, use the CommCell Console Control Panel. See View All Licenses for step-by-step instructions.
When a permanent license for the CommServe is bought or activated, depending on the type of license purchased, an expiry date will be set by your software provider. If necessary, the expiry date for a permanent CommServe license can be extended by purchasing new licenses. Contact your software provider for more information.
The License Administration dialog box provides information on the CommServe expiry date. Additionally, the CommCell Console displays a dialog box during login if the license expiry date is 60 days or less from the current date. See View the License Expiration Date for the CommServe for step-by-step instructions.
For evaluation licenses, the expiration clock begins from the moment the license is consumed, not the time the CommServe is installed or the evaluation license is generated. The expiration period for evaluation licenses is usually 60 days following the date the license was consumed, although the expiration period may vary depending on the license purchased.
Evaluation licenses that were consumed on different days will have different expiration dates. For example, a license consumed on the 20th of October will expire on the 19th of December, whereas a license consumed on the 30th of October will expire on the 29th of December.
The License Administration dialog box provides two methods of viewing evaluation license usage:
Permanent licenses can be released when any of the following operations are performed:
When a permanent license is released, the license will remain available for use at a later time should the component be reinstalled or reconfigured.
The CommServe license can have two IP addresses, a primary IP address for a CommServe host computer, and an IP address for a CommServe hosted in the disaster recovery site. This provides the system with the capability to automatically identify the appropriate CommServe when the CommServe meta data is restored in the disaster recovery site. See Disaster Recovery Using a Hotsite - Planning for an overview of planning for disaster recovery.
Contact your software provider to obtain a copy of the Dual IP License before building the disaster recovery site.
For each CommCell feature that is installed, a license is consumed. While some features have their own unique license, other features share the same license type.
The Oracle RAC iDataAgent does not consume a license. However, an Oracle iDataAgent license is required for each Oracle RAC node on which you configure Oracle iDataAgent instances.
You can view the available feature licenses using the License Administration dialog box. Licenses can be sorted by license type, group, usage, or total number of licenses available. The following table lists the feature licenses as they are displayed in the License Administration dialog box and the License Summary Report, as well as how each license is consumed:
Feature |
License Type (as displayed in the License Administration dialog box and License Details) |
License Consumption |
Agent - Related Feature Licenses |
||
Automatic File System Multi-Streaming Restore By Jobs On Demand Backups Restore Data Using a Map File |
Advanced File System iDA Options | 1 license per CommCell |
Erase Data by Browsing Erase Stubs |
Erase Data | 1 license per CommCell |
Recovery Points | Recovery Points | 1 license per Snapshot |
Proxy Stub Subclient | DataArchiver for Files - Network Shares | 1 license per Agent |
SnapProtect Backup | Hardware Snapshot Enabler | 1 license per client |
Copy Managers | Hardware Copy Manager | 1 license per CommCell |
1-Touch for UNIX | 1-Touch Server (Boot Server) on Unix | 1 license per CommCell |
1-Touch for Windows | 1-Touch Server for MS Windows | 1 license per Agent |
CommServe - Related Feature Licenses |
||
CommCell Migration | CommCell Migration | 1 license per CommCell |
CommCell Readiness Check | CommCell Readiness Check | 1 license per CommCell |
Data Encryption | Data Encryption | 1 license per CommCell |
Data Multiplexing | Data Multiplexing | 1 license per CommCell |
Data Verification | Data Verification | 1 license per CommCell |
EZ Browse | EZ Browse | 1 license per CommCell |
Client Computer Groups | Client Groups | 1 license per CommCell |
Deferred Auxiliary Copy Inline Copy |
Advanced Copy Features | 1 license per CommCell |
Office Communications Server | Office Communications Server | 1 license per CommCell |
System Recovery Server | System Recovery Server on Windows | 1 license per CommCell |
Boot Server | Boot Server on Windows | 1 license per CommCell |
Media Management - Related Feature Licenses |
||
Auxiliary Copy Data Encryption | Auxiliary Copy Encryption | 1 license per MediaAgent |
Centera Clusters | Centerra Mount Path | 1 license per library |
Cloud Storage | Cloud Storage | 1 license per MediaAgent |
Hardware Single Instancing of Data | Content Addressed Storage | 1 license per CommCell |
Object Level Data Deduplication on Disk
Media
(license available on upgraded MediaAgents) |
Data De-Duplication Enabler | 1 license per MediaAgent hosting the Deduplication Store. |
Block Level Data Deduplication on Disk Media | Block Level Deduplication | 1 license per MediaAgent hosting the Deduplication Store. |
Data Deduplication on Secondary Media | Tape Deduplication | |
Direct-Attached Libraries PnP Disk Libraries Stand-Alone Drives Removable Disk Drives |
Library Control Module | 1 license per library |
MediaAgent Direct to Disk Option (DDO) | 1 license per library | |
DVD Media | DVD Support | 1 license per CommCell |
Unbuffered I/O Libraries with Mixed Drive Types SCSI-3 reserve/release resource reservation USB, FireWire and IP Libraries (Like libraries attached to ACSLS Server) |
Advanced Media Management Features | 1 license per CommCell |
Disk Libraries Shared Disk Libraries With Static Mount Paths HDS DRU |
MediaAgent Direct to Disk Option (DDO) | 1 license per library |
Shared Library Support | Shared Storage License | 1 license per library |
Library Sharing Across CommCells | 1 license per library | |
UDO Media | UDO Support | 1 license per CommCell |
Vault Tracker Enterprise | Vault Tracker Enterprise | 1 license per CommCell |
Vault Tracker | Vault Tracker | 1 license per CommCell |
WORM Media Support | WORM Media Support | 1 license per CommCell |
Content Indexing and Search - Related Feature Licenses |
||
Offline Content Indexing | Content Indexing
Engine Content Indexing |
1 license per Agent |
Search Console | Web Search
Server Compliance Search |
1 license per Agent |
Automated Content Classification | Automated Content Classification | 1 license per CommCell |
Compliance Director | 1 license per CommCell | |
Tagging | Data Tagging | 1 license per CommCell |
ERM Connector | ERM Connector | 1 license per CommCell |
Legal Hold | Legal Hold | 1 license per CommCell |
Advance File System iDataAgent Options | 1 license per CommCell |
The VaultTracker license provides the capability to track media movement between two locations. It is also used to export media.
The VaultTracker Enterprise license provides the capability to track media movement between several locations. In addition to the standard VaultTracker features, it also provides several advanced capabilities.
|
See Also:
For most CommCell components or agents, and CommNet products that are installed, a license is consumed.
While some agents have their own unique license, other agents share the same license type.
The Oracle RAC iDataAgent does not consume a license. However, an Oracle iDataAgent license is required for each Oracle RAC node on which you configure Oracle iDataAgent instances.
Also, the Data Classification Enabler does not consume a license.
You can view the available product licenses using the License Administration dialog box. Licenses can be sorted by license type, group, usage, or total number of licenses available.. The following table lists the product licenses as they are displayed in the License Administration dialog box and the License Summary Report, as well as how each license is consumed:
Agent/Component |
License Type (as displayed in the License Administration dialog box and License Details) |
License Consumption |
Active Directory |
||
Active Directory | iDataAgent for Active Directory | 1 license per installed instance of the component |
Active Directory Offline Mining Enabler | Offline Mining Enabler for Active Directory | 1 license per installed instance of the component |
AIX |
||
IBM AIX File System | iDataAgent for IBM AIX File System | 1 license per installed instance of the component |
CommNet |
||
CommNet Server | CommNet Server | 1 license per CommNet Server |
CommNet Agent | CommNet Agent | 1 license per CommServe |
CommNet Advanced Reporting | CommNet Advanced Reporting | 1 CELL Level license on Associated CommServe |
Content Store |
||
Content Store | Content Store | 1 license per installed instance of the component |
ContinuousDataReplicator |
||
ContinuousDataReplicator | ContinuousDataReplicator | 1 license per installed instance of the component |
ContinuousDataReplicator for Windows | ContinuousDataReplicator for MS Windows | 1 license per installed instance of the component |
ContinuousDataReplicator for Unix | ContinuousDataReplicator for Unix | 1 license per installed instance of the component |
Data Protection Manager |
||
Data Protection Manager | Data Protection Manager | 1 license per installed instance of the component |
Data Protection Manager for Windows | iDataAgent for MS Data Protection Manager | 1 license per installed instance of the component |
DataArchiver |
||
Exchange Compliance Archiver | Data Archiver Compliance for MS Exchange | 1 license per installed instance of the component |
File Archiver for Windows | Data Archiver for Files - MS Windows | 1 license per installed instance of the component |
DataArchiver for Files - Network Storage | This license is consumed when an instance is created for Celerra
or Network Share/FPolicy. Note the following:
|
|
Exchange Mailbox Archiver | DataArchiver for MS Exchange Mailbox | 1 license per installed instance of the component |
Exchange Public Folder Archiver | DataArchiver for MS Exchange Public Folder | 1 license per installed instance of the component |
Domino Mailbox Archiver | Domino Mailbox Archiver | 1 license per installed instance of the component |
File Archiver for NetWare | DataArchiver for Files - NetWare | 1 license per installed instance of the component |
SharePoint Archiver | DataArchiver for MS SharePoint | 1 license per installed instance of the component |
Lotus Notes Document | DataArchiver for Lotus Notes Document | 1 license per installed instance of the component |
DataArchiver for Lotus Notes Document for Unix | 1 license per installed instance of the component | |
File Archiver for Unix | Data Archiver for Files - Unix | 1 license per installed instance of the component |
OWA Proxy Enabler | MS Outlook Web Access Proxy | 1 license per installed instance of the component |
DB2 |
||
DB2 Database on Windows | iDataAgent for DB2 Database on MS Windows | 1 license per installed instance of the component |
DB2 Database on UNIX | iDataAgent for DB2 Database on UNIX | 1 license per installed instance of the component |
DB2 DPF | DB2 DPF | 1 license per client. The license is consumed when this component is configured on the client computer. |
Documentum |
||
Documentum | Documentum | 1 license per installed instance of the component |
Exchange |
||
Exchange Database | iDataAgent for Exchange Database | 1 license per installed instance of the component |
Exchange Mailbox | iDataAgent for Exchange Mailbox | 1 license per installed instance of the component |
Exchange Public Folder | iDataAgent for MS Exchange Public Folder | 1 license per installed instance of the component |
Exchange Offline Mining Enabler | Offline Mining Enabler for Exchange | 1 license per installed instance of the component |
External Data Connector |
||
External Data Connector | External Data Connector | 1 license per installed instance of the component |
FreeBSD |
||
Free BSD File System | iDataAgent for FreeBSD | 1 license per installed instance of the component |
HP-UX |
||
HP-UX File System | iDataAgent for Hewlett Packard HP-UX File System | 1 license per installed instance of the component |
HP-UX Cluster | Virtual File System | 1 license per installed instance of the component |
Image |
||
Image Level | iDataAgent for Image Level on Windows | 1 license per installed instance of the component |
Image Level on Solaris Image Level on Linux |
iDataAgent for Image Level on Unix | 1 license per installed instance of the component |
Image Level ProxyHost (Windows) | iDataAgent for ProxyHost for Image Level on Windows | 1 license per installed instance of the component |
Image Level ProxyHost (Unix) | iDataAgent for ProxyHost for Image Level on Unix | 1 license per installed instance of the component |
Informix |
||
Informix on Unix | iDataAgent for Informix Database on Unix | 1 license per installed instance of the component |
Informix on Windows | iDataAgent for Informix Database on Windows | 1 license per installed instance of the component |
Irix |
||
Irix File System | iDataAgent for SGI Irix File System | 1 license per installed instance of the component |
iDataAgent for Irix File System | 1 license per installed instance of the component | |
Linux |
||
Linux File System | iDataAgent for Linux File System | 1 license per installed instance of the component |
Red Hat Linux Cluster | Virtual File System | 1 license per installed instance of the component |
Lotus Notes |
||
Lotus Notes Database on Windows | iDataAgent for Lotus Notes Database on MS Windows | 1 license per installed instance of the component |
Lotus Notes Document on Windows | iDataAgent for Lotus Notes Document on MS Windows | 1 license per installed instance of the component |
Lotus Notes Database on Unix | iDataAgent for Lotus Notes Database on Unix | 1 license per installed instance of the component |
Lotus Notes Document on Unix | iDataAgent for Lotus Notes Document on Unix | 1 license per installed instance of the component |
MediaAgent |
||
MediaAgent for Novell NetWare | MediaAgent for Novell NetWare | 1 license per MediaAgent |
MediaAgent for Microsoft Windows | MediaAgent for Microsoft Windows | 1 license per MediaAgent |
MediaAgent for Hewlett Packard HP-UX | MediaAgent for Hewlett Packard HP-UX | 1 license per MediaAgent |
MediaAgent for Sun Solaris | MediaAgent for Sun Solaris | 1 license per MediaAgent |
MediaAgent for IBM AIX | MediaAgent for IBM AIX | 1 license per MediaAgent |
MediaAgent for Linux | MediaAgent for Linux | 1 license per MediaAgent |
MediaAgent for Unix | MediaAgent for Unix | 1 license per MediaAgent |
MediaAgent for Tru64 | MediaAgent for Tru64 | 1 license per MediaAgent |
Macintosh |
||
Macintosh File System | iDataAgent for Apple Macintosh File System | 1 license per installed instance of the component |
MySQL |
||
MySQL on Unix | MySQL | 1 license per installed instance of the component |
NAS |
||
BlueArc NAS NDMP | iDataAgent for BlueArc NAS NDMP | 1 license per client. The license is consumed when this component is configured on the client computer. |
NetApp NAS NDMP | iDataAgent for NetApp NAS NDMP | 1 license per client. The license is consumed when this component is configured on the client computer. |
EMC Celerra NAS NDMP | iDataAgent for EMC Celerra NAS NDMP | 1 license per client. The license is consumed when this component is configured on the client computer. |
Hitachi NAS NDMP | iDataAgent for Hitachi NAS NDMP | 1 license per client. The license is consumed when this component is configured on the client computer. |
NDMP Remote Server on Windows | iDataAgent for NDMP Remote Server on MS Windows | 1 license per client. The license is consumed when this component is configured on the client computer. |
NDMP Remote Server on UNIX | iDataAgent for NDMP Remote Server on Unix | 1 license per client. The license is consumed when this component is configured on the client computer. |
NDMP Restore Enabler | iDataAgent for NDMP Restore Enabler | 1 license per client. The license is consumed when this component is configured on the client computer. |
Mutli Vendor NAS NDMP | iDataAgent for Multi Vendor NAS NDMP | 1 license per client. The license is consumed when this component is configured on the client computer. |
NetWare |
||
NetWare File System | iDataAgent for Novell NetWare File System | 1 license per installed instance of the component |
NetWare with Cluster Service enabled | Virtual File System | 1 license per installed instance of the component |
Novell Directory Services | iDataAgent for Novell Directory Services | 1 license per installed instance of the component |
Novell GroupWise |
||
Novell GroupWise | iDataAgent for Novell GroupWise Database | 1 license per installed instance of the component |
OES File System |
||
OES File System | iDataAgent for OES File System | 1 license per installed instance of the component |
Oracle |
||
Oracle on Unix | iDataAgent for Oracle Database on Unix | 1 license per installed instance of the component |
Oracle on Microsoft Windows | iDataAgent for Oracle Database on Windows | 1 license per installed instance of the component |
iDataAgent for Oracle on MS Windows | 1 license per installed instance of the component | |
Oracle RAC | iDataAgent for Oracle
Database on Unix iDataAgent for Oracle Database on Windows |
1 Oracle iDataAgent license per RAC instance is required. |
OSSV Plug-In |
||
OSSV Plug-In on Windows | QR Enabler for
OSSV QR Enabler for Windows Volume Shadow Service Quick Recovery Agent for MS Windows |
1 license per client. The license is consumed when this component is configured on the client computer. |
OSSV Plug-In on Unix | QR
Enabler for OSSV QR Enabler for Windows Volume Shadow Service Quick Recovery Agent for Unix |
1 license per client. The license is consumed when this component is configured on the client computer. |
QSnap on Unix | QSnap on Unix | 1 license per client. The license is consumed when this component is configured on the client computer. |
PostgreSQL |
||
PostgreSQL on Unix | Postgress | 1 license per installed instance of the component |
ProxyHost |
||
ProxyHost on Windows | iDataAgent for ProxyHost on MS Windows | 1 license per installed instance of the component |
ProxyHost on Unix | iDataAgent for ProxyHost on Unix | 1 license per installed instance of the component |
Quick Recovery Agent |
||
Quick Recovery on Windows | Quick Recovery Agent for Windows | 1 license per installed instance of the component |
Quick Recovery on Unix | Quick Recovery Agent for Unix | 1 license per installed instance of the component |
QR Enabler for EMC SnapView | QR Enabler for SnapView | 1 license per enabler |
QR Enabler for Microsoft VSS | QR Enabler for Windows Volume Shadow Service | 1 license per enabler |
QR Enabler for ONTAP SnapVault and SnapMirror | QR Enabler for ONTAP | 1 license per enabler |
QR Enabler for Open Systems SnapVault | QR Enabler for OSSV | 1 license per enabler |
QR Enabler for Echo View | QR Enabler for Echo View | 1 license per enabler |
NetApp Snapshot Enabler | NetApp Snapshot Enabler | 1 license per enabler |
OSSV SnapVault for the Quick Recovery Agent | Software Copy Manager | 1 license per installed instance of the component |
For detailed configuration and license information, see License and Package Requirements for the Quick Recovery Agent. | ||
Recovery Director |
||
Recovery Director | iDataAgent for Recovery Directory | 1 license per installed instance of the component |
SAP |
||
SAP using MAXDB on Windows | iDataAgent for SAP using MAXDB on Windows | 1 license per installed instance of the component |
SAP using MAXDB on Unix | iDataAgent for SAP using MAXDB on Unix | 1 license per installed instance of the component |
SAP using Oracle on Unix | iDataAgent for SAP using Oracle on Unix | 1 license per installed instance of the component |
SAP using Oracle on Windows | iDataAgent for SAP using Oracle on Windows | 1 license per installed instance of the component |
Serverless Data Manager |
||
Serverless Data Manager on Windows | iDataAgent for Serverless Data Manager on MS Windows | 1 license per installed instance of the component |
Serverless Data Manager on Unix | iDataAgent for Serverless Data Manager on Unix | 1 license per installed instance of the component |
SharePoint |
||
Microsoft SharePoint Server | iDataAgent for MS SharePoint Database | 1 license per installed instance of the component |
iDataAgent for MS SharePoint Document | 1 license per installed instance of the component | |
SharePoint Offline Mining | Offline Mining Enabler for SharePoint | 1 license per installed instance of the component |
Snapshot |
||
QSnap on Windows | QSnap on MS Windows | 1 license per installed instance of the component |
QSnap on Unix | QSnap on Unix | 1 license per installed instance of the component |
SNMP Enabler |
||
CommCell SNMP Enabler | CommCell SNMP Enabler | 1 license per enabler |
Solaris |
||
Sun Solaris File System | iDataAgent for Sun Solaris File System | 1 license per installed instance of the component |
Virtual Server for the following:
|
Virtual File System | 1 license per installed instance of the component |
SRM (Storage Resource Manager) |
||
SRM Server | SRM Services | 1 license per installed instance of the component |
SRM Exchange Agent | SRM for Exchange | 1 license per installed instance of the component |
SRM NAS Agent | SRM for Network Attached Storage | 1 license per client. The license is consumed when this component is configured on the client computer. |
SRM NetWare Agent | SRM for NetWare | 1 license per client. The license is consumed when this component is configured on the client computer. |
SRM Oracle Agent | SRM for Oracle | 1 license per client. The license is consumed when this component is configured on the client computer. |
SRM SharePoint Agent | SRM for SharePoint | 1 license per installed instance of the component |
SRM SQL Agent | SRM for SQL Server | 1 license per installed instance of the component |
SRM Domino Server Agent | SRM for Lotus Notes | 1 license per installed instance of the component |
SRM UNIX File System Agent | SRM for UNIX File Systems | 1 license per installed instance of the component |
SRM Virtual Server Agent | SRM for Virtual Server | 1 license per Agent. The license is consumed when “Enable SRM Data Collection” checkbox is selected on the Virtual Server iDataAgent properties dialog box. |
SRM Windows File System Agent | SRM for Windows File Systems | 1 license per installed instance of the component |
Sybase |
||
Sybase Database on HP Sybase Database on Solaris |
iDataAgent for Sybase Database on Unix | 1 license per installed instance of the component |
Sybase Database on Windows | iDataAgent for Sybase Database on Windows | 1 license per installed instance of the component |
SQL |
||
Microsoft SQL Server |
iDataAgent for Microsoft SQL Server | 1 license per installed instance of the component |
TRU64 |
||
TRU64 File System | iDataAgent for TRU64 File System | 1 license per installed instance of the component |
Windows |
||
Microsoft Windows File System (Desktop Class) | iDataAgent for Windows Desktop Class File System | 1 license per installed instance of the component |
Microsoft Windows File System (Server Class) | iDataAgent for Windows Server Class File System | 1 license per installed instance of the component |
Microsoft Windows File System (Cluster) | Virtual File System | 1 license per installed instance of the component |
* Server computer requires server license and desktop computer requires
desktop license for the Windows File System
iDataAgent.
Run the systeminfo command using the command prompt and check the OS Name of your computer. If it contains the word Server then it is a server machine and will require a server license; if not, then it is a desktop machine and will require a desktop license. |
||
Workstation Backup Agent |
||
Workstation Backup Agent on Windows | Workstation Backup | 1 license per installed instance of the component |
Virtual Server |
||
Virtual Server Agent | Virtual Server | 1 license per installed instance of the component |
License Usage by Capacity is a licensing mechanism that allows you to obtain licenses based on the amount of data you back up. It lets you purchase licenses based on your data protection needs.
See License Usage by Capacity for comprehensive information on what this license is and how to use this license.
The License Administration dialog box in the CommCell Console allows you to examine and update the existing licenses in your entire CommCell. When a component is installed or uninstalled, the license type count is updated to reflect the new configuration. Note that the CommServe component does not contain a separate license type and count; it is automatically included in the CommCell configuration. This dialog box displays:
Permanent licenses can be activated from the License Administration dialog box. Licenses must be activated in the following situations:
To obtain additional licenses, contact your software provider.
See Activate Licenses for step-by-step instructions on how to activate permanent licenses.
If you wish to extend the expiry date of the CommServe you must obtain a new license file and then extend the expiry date by applying the new license on the CommServe. Contact your software provider for more information.
The expiry date of the CommServe license can be extended using the License Administration dialog box. This enables all operations to continue uninterrupted beyond the expiration date. See Activate Licenses for step-by-step instructions on how to extend the expiry date of the CommServe license.
Evaluation licenses may be converted to permanent licenses using the License Administration dialog box. This enables all operations to continue uninterrupted beyond the expiration date of the evaluation license.
When converting permanent licenses for a given product or feature, all evaluation licenses of that type are automatically converted without further user intervention required as long as the number obtained is equal to or greater than the number of existing evaluation licenses.
If the total number of permanent licenses available is less than the total number of consumed evaluation licenses, you must manually convert each evaluation license individually. You may convert as many consumed evaluation licenses to permanent licenses as you wish, provided you have sufficient permanent licenses available. See Convert Evaluation Licenses to Permanent Licenses for step-by-step instructions on how to convert evaluation licenses to permanent licenses.
When an evaluation license is converted to a permanent license, the following changes can be observed in the License Administration dialog box:
To obtain additional permanent licenses, contact your software provider.
After installing the software, if you change the CommServe's IP address, the existing CommCell license becomes invalid. This may render the software inoperable until you update the license with the new IP address. To update the license you must obtain an IP Address Change license from your software provider.
If you have not converted the CommCell evaluation license to a permanent license, and you are concerned as to when the evaluation license will expire, you can check the expiration date from the CommCell Console as follows:
When your license expires, you may have to either purchase a new license or extend the existing license. Contact your software provider for more information.
The following list identifies some common problems that may be encountered when the CommServe or an Agent license expires. You can determine whether these specific problems are caused by license expiration by checking the messages in the Event Viewer or the appropriate log file as indicated in the following sections. (Log files are found in the <software installation path>\Log Files folder.)
Check the license information of the associated agent. Data protection operations may not run if the license for the associated agent has expired. You will also see the following error messages:
Check this... |
For the following: |
Event Viewer | Failed to initialize backup request Invalid or No license for application type <app_type> Application name: <app_name> |
JobManager.log file | The application license evaluation date has expired. |
Check the license information of the associated MediaAgent. A MediaAgent that is installed on the same computer as the CommServe may not restart if the license for the MediaAgent has expired. You will also see the following error messages:
Check this... |
For the following: |
Event Viewer | The application license evaluation date has expired Application name: <MediaAgent_name> |
cvd.log file | The application license evaluation date has expired. |
All data protection and recovery operations will become unavailable when the CommServe license expires.
Certain data protection and recovery operations will become unavailable if the corresponding evaluation license for that feature or product has expired.
In this situation, you must obtain the necessary permanent license for that feature or product by contacting your software provider. You must then activate the license using the License Administration dialog box.
See Activate Licenses for step-by-step instructions on how to activate permanent licenses.
You cannot install new components in the CommCell when the CommServe license expires.
The following table describes what happens to specific features when the evaluation license expires:
Feature |
Behavior When License is Absent |
Behavior When License is Expired |
Perform these Tasks Before Removing a Feature License |
Auxiliary Copy Data Encryption | A secondary storage policy copy cannot be configured for data encryption. | A secondary storage policy copy cannot be configured for data encryption. | N/A |
Centera Clusters | A Centera library cannot be configured. |
The following will continue to work:
|
Before the application of a permanent license:
|
CommCell Migration | CommCell Migration data captures and merges cannot be performed on the CommCell. | CommCell Migration data captures and merges cannot be performed on the CommCell. | N/A |
Data Verification | The Data Verification option is not available in the CommCell Console. | A Data Verification job will fail. | N/A |
VaultTracker VaultTracker Enterprise |
The VaultTracker node is not available from the CommCell Console. |
|
Delete any existing VaultTracker policies. Ensure that the job level Export option is not enabled. Disable any VaultTracker options that are enabled in scheduled jobs. |
Disk Libraries Shared Disk Libraries With Static Mount Paths HDS DRU |
A disk library with mount paths cannot be configured. |
The following will continue to work:
|
Before the application of a permanent
license:
|
Data Encryption | The Data Encryption is not available in the CommCell Console at the client and subclient levels. |
|
The Data Encryption from the properties of all clients and subclients must first be disabled. |
Data Multiplexing | The Data Multiplexing option is not available in the CommCell Console. |
|
The Data Multiplexing option on all applicable storage policy copies within the CommCell must first be disabled. |
GridStor | Alternate Data Paths (GridStor) cannot be configured. |
|
Storage policy copies with more than one data path configured must first be configured with one data path. |
Single Instancing of data (CAS - Content Addressed Storage) | The Single Instancing option is not available on a disk library or Centera Clusters. |
The following will continue to work from libraries:
|
If any disk libraries has the single instancing option configured, disable the option from the library. If the single instancing option cannot be disabled on the library, the library must be deconfigured. |
Block Level Data Deduplication on Disk Media | Cannot create storage policies/storage policy copies with Deduplication enabled. Note that the Subclient properties will still show the Deduplication option On. | Data Protection operations that are Deduplicated cannot run. | Delete all the Deduplication enabled Storage Policies before removing the feature license. |
DVD Media UDO Media WORM Media |
These media types are not available during or after library configuration. |
The following will continue to work:
|
If any libraries have WORM, DVD, or UDO media configured, change the media type from the library properties first. |
Erase Data by Browsing Erase Stubs |
The Erase Data by Browsing and Erase Stubs options are not available in the CommCell Console. |
|
The media password can be set by a user. |
Proxy Stub Subclient |
|
Recalling archived data from stubs will no longer be possible, however, you can still recover the data by performing a Browse and Recovery operation from the corresponding File Archiver for Windows Agent in the CommCell Console. | N/A |
Client Computer Groups | The option to create a client computer group is not available in the CommCell Console. |
|
Delete all existing client computer groups. |
CommCell Readiness Check | The CommCell Readiness Report is not available in the CommCell Console. |
|
N/A |
Single Sign On (SSO) |
|
|
N/A |
SnapProtect Backup |
|
SnapProtect Backup will fail. The following will continue to work:
|
N/A |
Advanced File System iDataAgent Features |
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Automatic File System Multi-Streaming | The option to select the number of readers (other than the default of 1) is unavailable in the CommCell Console. | Scheduled Multi-stream File System backups cannot run. | No subclient should have the number of readers set to any other number than the default of 1. |
Index Free Restores | A Restore by Job operation cannot be initiated. | Immediate or scheduled Restore by Job operations cannot run. | N/A |
Restore Data Using a Mapped File | Data Recovery operations using mapped files cannot be initiated. | Immediate or scheduled data recovery operations using mapped files cannot run. | N/A |
Advanced Copy Features |
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Inline Copy | The Inline Copy option is not available in the CommCell Console. | A data protection operation creating inline copies job will fail. | Disable the Inline Copy option on all applicable copies first. |
Deferred Copy | The Deferred Copy option is not available in the CommCell Console. | Auxiliary Copy operations of Deferred copies will fail. | Disable the Deferred Copy option on all applicable copies first. |
Advanced Media Management Features |
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Unbuffered I/O | The Unbuffered I/O option is unavailable in the CommCell Console. | A job using unbuffered I/O will fail. | Disable the Unbuffered I/O option first (if it has been enabled). |
Libraries with Mixed Drive Types | The option to create a drive pool with different drive types in the same library is unavailable in the Library and Drive Configuration window. | Operations using dissimilar drive types in
the same library will fail. De-configure the dissimilar drive types to make sure that only homogenous drives are configured in the same library. |
Deconfigure the dissimilar drive types to make sure that only homogenous drives are configured in the same library. |
SCSI-3 Reserve/Release Resource Reservation | The option for SCSI-3 reservations is unavailable in the CommCell Console. | A job using a SCSI-3 reserve/release resource reservation will fail. | Disable the SCSI-3 option. |
USB, FireWire and IP Libraries (Like libraries attached to ACSLS Server) | The option to configure these library types is unavailable in the Library and Drive Configuration window. | Jobs using these library types will fail. Redirect the subclients to different storage policies and run the jobs again. |
De-configure any of these libraries (if these libraries are configured). |
Content Indexing and Search |
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Content Indexing and Search | The following packages cannot be installed: Offline Content Indexing Search Console |
Content Indexing jobs will fail. Content Indexing searches can be performed. Data recovery operations of content indexing jobs can be performed. |
Check if the number of permanent Content Indexing
licenses is less than the number of evaluation licenses used.
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Each software license allows you to set up and configure the following components to a maximum limit within a CommCell:
Express CommCell |
Enterprise CommCell |
25 Clients* 25 MediaAgents |
4000 Clients* 4000 MediaAgents |
* Maximum number of Client count is inclusive of MediaAgents.
It is recommended that your license file is kept in a safe place. This file is needed in case you need to recover your system, as described in Rebuild the CommServe.
The Job Management CommCell alert can be configured to notify users when the CommServe license will expire by enabling and configuring the Alert CommServe License Expires With n Days criterion.
The License Summary Report provides information about the types of licenses in your CommCell.