Interactive Install of Service Packs

Download Service Pack from Maintenance Advantage Site

1. Login to your client computer on which you wish to install the Service Pack.

For Unix machines, log on to the Unix client as root.

 
2. Enter Maintenance Advantage Site URL in the browser.

Enter your user account credentials.

Click Login.
3. Select software version from the Select Software Version menu.
4. Click Downloads & Packages tab.

Click Service Pack link.
5. Click Download Manager Java Applet link.  
6. Select appropriate Service Pack depending up on your operating system.

Click Launch Download Manager.
7. Click Browse to provide the location to download the Service Pack.
8. Click Start to download.
9. Once the download completes, right-click the executable Service Pack file and then click Open to extract all updates.

For Unix machines, use the tar command to decompress the files.

You can now install the service pack interactively.

Installing the Service Pack on Windows

1. Browse the folder where the executable Service Pack file decompressed the updates and double click SetupAll.exe.
If you are installing on a x64 version of Windows 2008 Server Core R2, go to the WindowsX64 subfolder and run InstallUpdates.exe.
  If you have the software disc, place it into the computer’s disc drive. This will launch the service pack installation.

If the Language Selection screen does not appear:

  • Click the Start button on the Windows task bar, and then click Run.
  • Browse the disc drive and double click SetupAll.exe.
  
2. Click Next.
3. Select Install Calypso Service Pack.
4. Skip this step if you don't have multiple instances installed on the computer.
  • Select an instance.
  • Click Next.
5. Click Next.

Services are stopped and the service pack installation starts.
6. Click OK.

The Service Pack is installed and the CommServe Database updated. You may need to restart your computer.
7. For a clustered environment, repeat the procedure for each node in the cluster.  

Installing the Service Pack on Unix/Linux/Macintosh

1. Browse the directory where the Service Pack files decompressed and execute the InstallUpdates command.

For Macintosh, open the Terminal window, navigate to the disc, and type InstallUpdates.
  If you have the software disc, place it into the client’s disc drive and mount the disc.  
2. Skip this step if you don't have multiple instances installed on the computer.
  • Select the instance.
  • Press Enter.
  
3. Services are stopped and the service pack installation starts.

Enter y to continue with the installation.
4. Press <ENTER> to continue.
5. Enter Y to start the services.

The Service Pack is installed and the CommServe Database updated.
6. For a clustered environment, repeat the procedure for physical machine in the cluster.