Uninstall Updates

Table Of Contents

Uninstalling Updates from a Specific Client

Uninstalling Updates from Multiple Clients

Uninstalling Updates Silently

Uninstalling Updates from Unix/Linux/Macintosh Clients

Uninstalling Updates from a Specific Client

1. From the CommCell Browser, right-click the <commserve/mediaagent/client computer> from which you wish to remove updates, and select All Tasks | Add/Remove Software | Remove Updates.
2. Select the appropriate job options for your uninstall.
  • All: Select this option to remove all updates applied to the selected client.
  • Point in Time: Select this options to remove all the updates applied to the selected client in the specific time range.
3. Select Reboot Client to removing updates that included a driver update to the client. This will ensure that all updates are completely removed from the client.
4. Select Ignore Running Jobs to remove updates even if jobs are currently running.

Click Job Initiation tab.

  This option temporarily stops services, thereby suspending all running jobs including those that may not be restartable.
5. By default Immediate option is selected.

Click OK.
6. Click OK.
7. You can track the progress of the job from the Job Controller window.

Uninstalling Updates from Multiple Clients

1. From the CommCell Browser, right-click the <commserve computer> from navigate to All Tasks | Add/Remove Software and click Remove Updates.
2. Select the appropriate job options for your uninstall.
  • All: Select this option to remove all updates applied to the selected client.
  • Point in Time: Select this options to remove all the updates applied to the selected client in the specific time range.
3. Select DBUpdates.
4. Select Client Computers to uninstall all updates on all client computers.
5.
  • Select Reboot Client to removing updates that included a driver update to the client. This will ensure that all updates are completely removed from the client.
  • Select Ignore Running Jobs to remove updates even if jobs are currently running.
      This option temporarily stops services, thereby suspending all running jobs including those that may not be restartable.
6.
  • Click Job Initiation tab.

    By default Immediate option is selected.

  • Click OK.
7. Click OK.
8. You can track the progress of the job from the Job Controller window.

Uninstalling Updates Silently

1. Navigate to the client's Base folder.  
2. Execute the following command:

RemoveUpdates.exe –silent -rebootreq [-vm <instance name>] -undo all | bin | db [-nostartsvc|-startsvc]

Silent uninstall of individual updates starts from the command line in a non-interactive mode.

 Options

–rebootreq will reboot the machine if the update uninstall requires a reboot (e.g., for driver updates)

-vm is the name of the instance from which updates should be uninstalled

-undo will reverse the uninstall of one or more updates per the indicated value.

all will reverse the uninstall of all the updates on the client

bin will reverse the uninstall of the previous (most recent) update

db will reverse the uninstall of the previous (most recent) SQL database update on the CommServe.

-nostartsvc will not start the services after silent uninstall. This can be useful to run additional silent uninstalls on a non-cluster installation.

-startsvc will start the services after silent uninstall.
3. Silent uninstall of updates completes.

Updates are uninstalled and the CommServe Database updated.

 Diagnostics

Possible exit status values are:

0 - Successful completion.

1 - CLI usage failures, due to the use of an unsupported option or missing argument.

2 - Any other failure.

Uninstalling Updates from Unix/Linux/Macintosh Clients

1. Log on to the Unix client as root.  
2.
  • Navigate to the <Software Install Path>/Base directory and execute the RemoveUpdates command.
  • Enter y to continue.
3. If you don't have multiple instances installed on the computer, skip this step.
  • Select the instance.
  • Press Enter.
  
4. Select the option identifying the updates that you want to remove.

You can remove all the updates or revert to a previous update version (undo the last set of updates).
5. Enter y to continue with the removal.

Services are stopped and the update removal starts.
6. Enter Y to start the services.

The updates are uninstalled and the client computer updated.