Frequently Asked Questions - Exchange Mailbox Archiver Agent

How does Stub Recall Work and What do I do if the Recall Fails?

For an end-user to successfully trigger stub recalls all the components involved should be configured as follows:

For Exchange 2010

When a stub recall is triggered from the Outlook, by default the recall request is processed by the Bull Calypso Client Event Manager (EvMgrc) service on the CAS server. Subsequently the routing depends on location where the Exchange Mailbox Archiver agent is installed.

For Exchange 2007

When a stub recall is triggered from the Outlook, by default the recall request is processed by the Bull Calypso Client Event Manager (EvMgrc) service on the Mailbox Role server. Subsequently the routing depends on location where the Exchange Mailbox Archiver agent is installed.

Outlook Web Access (OWA) Recalls

When a recall request is triggered from OWA, an LDAP lookup using msExchangeHomeMDB reveals the name of the Mailbox Role /CAS server. The processing of this recall request depends on the following:

• If uselocalcasforrecall web.config key is present on the CAS server, then the request is handled on the local computer and the following scenarios apply:

• If uselocalcasforrecall web.config key is not present, then the recall request is redirected to the Mailbox Role server and the following scenarios apply:

How do I Assign Full Access to All mailboxes on a Server

For Exchange server 2010

• Ensure that the service account is a member of Organization Management group.
• Ensure that the mail-enabled user is a member of the Local Administrator Group and have rights to all mailboxes on the server.

To assign full access follow the steps given below:

• Using ADSIEDIT navigate to Configuration | Services | Microsoft Exchange.
• Right-click your organization name, click Properties | Securities and click the Advanced tab.
• Click Edit to modify the permissions set for Organization Management group.
• Click to select Full Control, Receive As and Send As permissions and wait for replication.
• Click the Effective Permission tab and Select the name of the backup account.
• The backup account should display the following as selected:

  Full Control

  All Extended Rights

  Send As

  Receive As

• Start the PowerShell and type the following to add the backup account so it has full control over all the databases:

Get-MailboxDatabase -server (server name) | Add-ADPermission -user "backup account" -ExtendedRights Receive-As

•  Navigate to the Exchange Management Console, right-click the <mailbox> and click Manage Full Access Permissions to view the mailbox listed under Full Access Permissions.

For Exchange server 2007

• Service account should be a member of Exchange Organization Administrators group.
• Ensure that the mail-enabled user is a member of the Local Administrator Group and have rights to all mailboxes on the server.

For Exchange server 2003

• The mail-enabled user is a member of the Local Administrator Group and have rights to all mailboxes on the server.
• Using the Exchange System Manager snap-in, right-click the organization object and delegate control.
• Using the Wizard, assign the MailboxAdmin user Exchange Full Administrator privileges.

How Can I do Stub Recall when the Primary Copy Offline?

By default if the primary copy of the data is unavailable the stub recall will fail. However you can configure to trigger stub recall from an alternate data copy as follows: