How does Stub Recall Work and What do I do if the Recall Fails?
For an end-user to successfully trigger stub recalls all the components involved
should be configured as follows:
For Exchange 2010
When a stub recall is triggered from the Outlook, by default the recall request
is processed by the
Bull Calypso Client Event
Manager (EvMgrc) service on the CAS server. Subsequently the routing
depends on location where the Exchange Mailbox Archiver
agent is installed.
If the Exchange Mailbox Archiver agent and the CAS server are installed
on the same computer then the recall request is processed on the CAS server.
If the Exchange Mailbox Archiver agent is installed on a proxy computer
then the recall request is redirected to the EvMgrc service on the proxy
computer. The recall is processed on the proxy computer.
Hence if you encounter recall failures:
Verify if the CAS server is running.
Verify if the
Bull Calypso Client Event
Manager (EvMgrc) service on the CAS server is running.
If applicable, check if the Bull Calypso Client Event
Manager (EvMgrc) service on the proxy computer is running.
If applicable, check if the proxy has been enabled. See
Configuration for details.
For Exchange 2007
When a stub recall is triggered from the Outlook, by default the recall request
is processed by the
Bull Calypso Client Event
Manager (EvMgrc) service on the Mailbox Role server. Subsequently the routing
depends on location where the Exchange Mailbox Archiver
agent is installed.
If the Exchange Mailbox Archiver agent and the Mailbox Role server are installed
on the same computer then the recall request is processed on the Mailbox
Role server.
If the Exchange Mailbox Archiver agent is installed on a proxy computer
then the recall request is redirected to the EvMgrc service on the proxy
computer. The recall is processed on the proxy computer.
Hence if you encounter recall failures:
Verify if the Mailbox Role server is running.
Verify if the
Bull Calypso Client Event
Manager (EvMgrc) service on the Mailbox Role server is running.
If applicable, check if the Bull Calypso Client Event
Manager (EvMgrc) service on the proxy computer is running.
If applicable, check if the proxy has been enabled. See
Configuration for details.
Outlook Web Access (OWA) Recalls
When a recall request is triggered from OWA, an LDAP lookup
using msExchangeHomeMDB reveals the name of the Mailbox Role /CAS server.
The processing of this recall request depends on the following:
If uselocalcasforrecall
web.config key is present on the CAS server, then the request is handled on
the local computer and the following scenarios apply:
If the Exchange Mailbox Archiver agent and the CAS server are installed
on the same computer then the recall request is processed on the CAS server.
If the Exchange Mailbox Archiver agent is installed on a proxy computer
then the recall request is redirected to the EvMgrc service on the proxy
computer. The recall is processed on the proxy computer.
Hence if you encounter recall failures:
Verify if the CAS server is running.
Verify if the
Bull Calypso Client Event
Manager (EvMgrc) service on the CAS server is running.
If applicable, check if the Bull Calypso Client Event
Manager (EvMgrc) service on the proxy computer is running.
If applicable, check if the proxy has been enabled. See
Configuration for details.
If uselocalcasforrecall web.config key
is not present, then the recall request is redirected to the Mailbox Role
server and the following scenarios apply:
If the Exchange Mailbox Archiver agent and the Mailbox Role server are installed
on the same computer then the recall request is processed on the Mailbox
Role server.
If the Exchange Mailbox Archiver agent is installed on a proxy computer
then the recall request is redirected to the EvMgrc service on the proxy
computer. The recall is processed on the proxy computer.
Hence if you encounter recall failures:
Verify if the Mailbox Role server is running.
Verify if the
Bull Calypso Client Event
Manager (EvMgrc) service on the Mailbox Role server is running.
If applicable, check if the Bull Calypso Client Event
Manager (EvMgrc) service on the proxy computer is running.
If applicable, check if the proxy has been enabled. See
Configuration for details.
Run the above PowerShell every time a new database is added.
Navigate to the Exchange Management Console, right-click
the <mailbox> and click Manage Full Access Permissions to view the
mailbox listed under Full Access Permissions.
For Exchange server 2007
Service account should be a member of Exchange Organization
Administrators group.
Ensure that the mail-enabled user is a member of the Local Administrator
Group and have rights to all mailboxes on the server.
For Exchange server 2003
The mail-enabled user is a member of the Local Administrator Group and
have rights to all mailboxes on the server.
Using the Exchange System Manager snap-in, right-click the organization
object and delegate control.
Using the Wizard, assign the MailboxAdmin user Exchange Full
Administrator privileges.
How Can I do Stub Recall when the Primary Copy Offline?
By default if the primary copy of the data is unavailable the stub
recall will fail. However you can configure to trigger stub recall from an
alternate data copy as follows:
In the Comcell Browser double-click the Control Panel.
Click the Browse/Search/Recovery option.
Select the Automatically switch copy to read data from any copy
option.