Updates and Service Packs

A service pack is a collection of updates released on a periodic basis. It contains a cumulative set of hotfixes since the release of the product to resolve software issues and to enhance software performance. For more information on the service pack update process, see Calypso Updating Process.

We recommend that you install the latest service pack to stay up-to-date with all the fixes. However, it is not mandatory to have the latest service pack installed in order to raise or escalate a Ticket Request (TR) with Customer Support. In some cases, when working on a TR, Customer Support may request you to install the latest service pack if it contains a fix or helps in the diagnostic process.

You can obtain the latest service pack from the Maintenance Advantage site. The Maintenance Advantage site provides on demand access to service pack releases as well as subscription to e-mail alerts when a service pack is available. You can also obtain the latest service pack from the FTP site using the CommCell Console.

Critical Notification

Critical CommServe Update required for Deduplication Customers (New)

Critical MediaAgent Update required for Deduplication Customers

Service Pack Installation Sequence

All Service Packs should be installed in the following sequence:

  1. The CommServe computer
  2. MediaAgent computers
  3. Client computers

Download the Latest Service Pack

  1. Login to Maintenance Advantage using your credentials.
  2. Click the Select Software Version option at the top right corner and select the version.
  3. Click the Downloads & Packages tab.
  4. Click the Service Pack link.
  5. Click the Resumeable Service Pack Download tab.
  6. Select the packages that you wish to download.
  7. Click the Launch Download Manager button and follow the prompts to download the service pack.

New Features in Service Packs

Release Notes

List of Updates

Service Pack 14

For a list of updates introduced in this Service Pack, select the link below for your operating system. The Critical Updates in this Service Pack are identified and marked in red.

Service Pack 12

For a list of updates introduced in this Service Pack, select the link below for your operating system. The Critical Updates in this Service Pack are identified and marked in red.