Alerts for Storage Policy property changes may not be triggered for the following cases:
- Enabling the option "Enable Auxiliary Copy fallen behind Alert" under the “Advanced” tab in storage policy properties
- Enabling the option "Enable this Storage Policy for Legal Holds" from the “General” tab" in storage policy properties
- Change Storage policy name
- Change number of device streams
- Enable/disable "Allow erase data" option
- Select Incremental storage policy
- Add storage policy description
- Enable stream randomization
- Change copy precedence
- Set "Enable Storage Policy Level Media password"
Installed on : Exchange Mailbox iDataAgent 2000, CommServe, Web Server, Exchange Mailbox iDataAgent 2003, DBUpgrade, Data Archiver for Exchange Public Folder, Data Archiver Agent for Exchange 2000, PrimaryCIForExchange, DataArchiver Agent for Exchange, Data Archiver Agent for Exchange 2003
SQL IDA's missing on SQL cluster in commserve
Changing a subclient policy associated to a de-configure client may cause the subclient to be marked as configure.
Enhancement to collect and save in the Commserve DB the amount of records to prune and the history of size occupied on disk for the data managed by the Deduplication DB.
Installed on : CommServe Database, CommServe Database
Enhancement to collect and save in the Commserve DB the amount of records to prune and the history of size occupied on disk for the data managed by the Deduplication DB.
Enhancement to have a script to associate copy to global dedup host policy
Additional Instructions use the following command
using qlogin
qoperation execscript -sn QS_associateGlobalDedupPolicyToCopy -si 'c=copy name' -si 'sp=storage policy name' --si 'gsp=global dedup storage policy name'
c-> copy which has to be associated to global dedup host policy
sp-> storage policy under which this copy exists
gsp-> Global host policy to which this copy will be associated
Enhancement to allow Tape Import to proceed even when tape media contains jobs of deleted entities (subclient or client or storage policy). Note: Some manual steps are still required!
Additional Instructions Deleted entities need to be mapped to existing entities manually using a qscript.
qoperation execscript -sn mappingsForTapeImport -si
Installed on : CommServe Database, CommServe Database
Enhancement to allow Tape Import to proceed even when tape media contains jobs of deleted entities (subclient or client or storage policy). Note: Some manual steps are still required!
Additional Instructions Deleted entities need to be mapped to existing entities manually using a qscript.
qoperation execscript -sn mappingsForTapeImport -si
Installed on : SharePoint iDataAgent, SQL Server iDataAgent, SRMSQLAgent
SQL restore fails with "Failed to position on the correct location on the media to start reading the data"
Additional Instructions This fix can be enabled via:
1. Global param "IgnoreArchiveFileOffset" OR
2. Registry key "bIgnoreArchiveFileOffset".
DWORD registry key "bIgnoreArchiveFileOffset" with non zero value needs to be created under
"HKEY_LOCAL_MACHINE\SOFTWARE\CommVault Systems\Galaxy\InstanceXXX\MSSQLAgent" on
the agent machine where restore will happen.
Registry key takes precedence over global param settings.
For VSA container restore, if the option "Restore in place" is unchecked and the Advance button is clicked, then on closing the Advanced dialog (by pressing "Ok") without any changes, the option "Restore in Place" gets checked again.
Certain tape drives cause SCSI timeout error when the SCSI command to check if drive supports hardware encryption is sent to the drive. This update is to optionally skip this check based on a registry key.
Additional Instructions To skip the above check, create the following DWORD registry key under the Galaxy registry hive on the MediaAgent and set value of 1
MediaAgent\bSkipHWEncryptionCheck
Enhancement to perform health check on the CommServer.
Additional Instructions 1. Under "CSInstallDir\Reports\CommservSurvey", create a file called config.ini with content as the name of service to be collected and reported. Eg:- HealthCheck.
2. Enable survey.
3. Now both CVD and CommservSurveyUtility should start downloading the collection scripts, collect data and upload the results back to cloud for further processing.
3. Once the process is complete, config.ini file will be renamed as config.ini.complete.
4. To collect again, rename the file back to config.ini.
Installed on : Data Archiver Agent for Exchange 2000, Data Archiver Agent for Exchange 2003
CvRecallMailbox enhancement to direct recall to a specified target server
ReportingMode fix for negative size
Additional Instructions CvRecallMailbox.exe now takes extra two more parameters.
- Target Server
- Target EvMgrc Port
Target Server is the server where your MB Archiver agent is installed
Target EvMgrc Port is the port number where the EvMgrc is running in Target Server
Both the parameters are mandatory
Download of exported PST OR ZIP is slow.
Update 43834 needs to be installed on corresponding web server.
Additional Instructions Set SHORTCUT_DOWNLOAD setting as desired or explained below.
To update/insert setting value, run command as shown below. After this setting is changed, CommVault Tomcat Service need to be restarted on Web Search Client machine.
qoperation execscript -dbn DM2 -c clientName -sn UpdateSettingValue -si 'SHORTCUT_DOWNLOAD' -si 'TRUE|FALSE'
clientName -- Client Name of the Web Server machine. Hint: Use value of child key under Machines node in HKLM\CommVault Systems\InstanceX where X is instance number where web search server is installed
'setting value'
True to use new scheme for faster downloading of exported pst or zip or nsf files that are available for download.
False to use regular method of downloading exports.
ZIP download is by default enabled in IIS
PST OR NSF May not be allowed to be downloaded from IIS using this new method. Hence follow procedure below on IIS of web server machine before proceeding further:
IF web server machine is Windows 2008, following commands has to be executed:
%SystemRoot%\System32\inetsrv\AppCmd set config "WebSearchServer" -section:system.webServer/staticContent /+"[fileExtension='pst',mimeType='application/vnd.ms-outlook']"
%SystemRoot%\System32\inetsrv\AppCmd set config "WebSearchServer" -section:system.webServer/staticContent /+"[fileExtension='nsf',mimeType='application/vnd.lotus-notes']"
If web server machine is windows 2003 server, following manual steps should be followed:
From command, run INETMGR
Right click on properties of local computer
Click on Mime Types button
Click New and add the following mime type for allowing PST downloads using this new scheme:
Extension: .pst
Name: application/vnd.ms-outlook
Click New and add the following mime type for allowing NSF downloads using this new scheme:
Extension: .nsf
Name: application/vnd.lotus-notes
Restart IIS after performing this steps.
Alert report with Event Viewer shows Gibberish Description Japanese env. Commcell Alerts when configured on Japanese OS with V9 SP6a choosing "Event Viewer" as Notification Type causes Alert event with Gibberish Description.
Job summary report with Text format shows Failed file list in a single line for Unix Clients.
Multiple CommCell Readiness requests from Command line might cause lot of hung threads in Evmgrs service.
Installed on : SharePointDM, SRMSharePointAgent, SharePoint iDataAgent
SharePoint Document restore from backup with option "Use Direct database access" does not retain Lookup type column values.
SharePoint Document restore from backup with option "Use Direct database access" adds additional characters for site pages documents.
SharePoint Document restore does not restore List items with same Title.
Additional Instructions Include below registry for debugLevel
InstanceXXX\EventManager\sprestore_debuglevel DWord 5
SharePoint document IDA backups using object model are failing on few lists with modified properties external to SharePoint UI.
SharePoint 2003 document IDA backup of Attendees fail with following error "Cannot complete this action".
Additional Instructions Use below registry to increase retry count:
MSSharepointDocAgent\dwGetItemCollRetryCount (DWord)
MSSharepointDocAgent\spdocbackup_debuglevel (DWord) 5
Additional Instructions Jobs selected already before installing this update has to be manually unpicked. Only selections going forward with this update will be fixed.
When changing priority from the job controller it may give error "Failed to send the job control request to Job Manager. Please check that the Job Manager Service is running".
SSO does not work for MAC machines to web console. The Current Customer Configuration with KDC has some sort of round robin mechanism that keeps changing the encryption type. Because of this the MAC machines are not able to perform the SSO.
This fix is only to solve SSO problem and not for AD server not authenticating.
Additional Instructions 1. Please launch tomcat service editor using below instructions.
a. Go to \Apache\bin
b. Launch tomcat service editor using tomcat6w.exe //ES//GxTomcatInstance001
c. Go to java tab an in java options add -DSSOFilter=^Macintosh, before the -XX parameters start.
2. Restart Tomcat Services. It is required to recycle only the Tomcat Services (GxTomcatInstance001) at this point once the parameter is set.
Installed on : Exchange Mailbox iDataAgent 2000, Continuous Data Replicator, Exchange Mailbox iDataAgent 2003, OfflineMiningExDBEndUser, Data Archiver for Exchange Public Folder, Data Archiver Agent for Exchange 2000, PrimaryCIForExchange, DataArchiver Agent for Exchange, Data Archiver Agent for Exchange 2003
Exchange MB snap mining job fails to replay log files from incremental backups.
VSA SAN mode may not work with new IBMSVC firmware 6.2.x later.
Snap Backups without Smart Clone option on IBMSVC may fail in FlashCopy resync phase due to network timeout/CIMOM errors.
Added registry key to increase the background copy rate to speed up the flashcopy sync.
New firmware 6.3.x may cause SnapProtect would fail in PrepareSnaps phase without smart clone option.
Additional Instructions Resync retry failure:
To guard against intermittent failures added multiple retries upon failures, By default retry will guard against continuous 10 failures and also it can be controlled by following registry key
Name : IBMSVC_RESYNC_FAILURE_RETRY
Location: CC
Section : iDataAgent
Value : any positive integer value
Resync Speed up using registry key:
By default the back ground copy rate is 50%, user can add the below registry key and can increase the background copy rate.
Registry Key Name: IBMSVC_FC_BACKGROUNDCOPYRATE
Section : iDataAgent
Location : CC
Type : DWORD
value : 50 to 100
The indexer and search modules of Content Indexing Engine may run out of memory
Some documents fail to index with error "illegal UTF-8 bytes sequence"
Preview generation may fail with out of memory errors
Additional Instructions Before installing this update make sure you shutdown the Content Indexing services of all nodes completely. If services are running update installation would fail
This update should get installed on all the nodes of Content Indexing cloud.
Lotus client login Pops up Error Message , when Addin is installed and a customized home page is used.
Incorrect Mailbox name encountered during client login.
Addresses a bug introduced in Java 7u6 that prevents Simpana's java GUI from launching from a web browser. The bug is present in 7u7 as well, and may be present in future java updates.
Laptops when viewed from web console does not display last backup time, backup size and schedules
VCenter Plug-In does not show Correct Last Backup Time for the VM Currently Being Browsed
QScript to get client and subclient deduplication setting via command line.
Additional Instructions Usage: qoperation execscript -sn GetDedupProp -si clientName (__AllClients__ for all clients)
Script output:
Subclient ID
Subclient Name
Client ID
Client Name
Client-side Deduplication - On/Off
SharePoint Database backup cannot not discover subsites with registry key bSiteExportEnabled=1 due to access denied error when Web Application is configured with Claims Based Authentication.