System Requirements - Web Search Server

The following requirements are for the Web Search Server:

Application

Microsoft Outlook 2010 x64 Editions to support Exchange and Domino email recovery

Lotus Notes Client Release 8 or higher to support Domino email recovery

Operating System

Windows Server 2008

Microsoft Windows Server 2008 32-bit Editions*

*If using for Lotus Notes recovery

Microsoft Windows Server 2008 R2 x64 Editions*

*If not using for Lotus Notes recovery

Windows Server 2003

Microsoft Windows Server 2003 32-bit and x64 Editions with a minimum of Service Pack 1

Hard Drive

161 MB of local disk space for Web Search Server software and log file growth/ 499 MB recommended

170 MB of local disk space for the Microsoft SQL application and database/ 498 MB recommended. (Microsoft SQL Server is embedded in the Web Server software installation)

200 MB of temp space required for install (where the temp folder resides)

The job results directory for the File System iDataAgent that is installed on the Web Search Server should have enough space to cache the search restores from users. This depends on the number of files that may be restored, disk quota and the retention period configured by the administrator.

  In time, you may need to provide additional space (several GB) to allow for growth in the Web Search Server database. The size of the metadata depends on the search operation performed and quantity of data stored.

Memory

1 GB RAM minimum required; 2 GB RAM recommended.
Virtual memory should be set to twice the amount of available physical memory

Processor

All Windows-compatible processors supported

Web Browser

Microsoft Internet Explorer (IE) versions 7.0, 8.0

Microsoft Internet Explorer (IE) versions 9.0 and 10.0 (Compatibility View must be enabled)

Mozilla Firefox version 3.x or higher

Safari version 3.x or higher. (Some functionalities for Safari on Windows/Macintosh may not be supported). See IIS Settings for Safari on Web Search Server.

Google Chrome 4.0 or higher

Database Engine

The CommServe must be installed on Microsoft SQL Server 2008 (Enterprise Edition). See Database Engine under System Requirements - CommServe - Enterprise Version for more information.

Hardware Requirements

The hardware requirements depends on the components installed on the server. Refer the following for more details:

Peripherals

DVD-ROM drive

Network Interface Card

Miscellaneous

These requirements are in addition to the requirements of the CommServe software.

Microsoft Visual J# 2.0 Redistributable

Microsoft ASP.NET 3.5 Ajax Extensions 1.0

File System iDataAgent - For System Requirements specific to the File System iDataAgent, refer to System Requirements - Microsoft Windows File System iDataAgent.
For successful web restore of NAS data and Domino emails, install a 32-bit File System proxy instance on a 64-bit machine.

Network

TCP/IP Services configured on the computer.

IIS

Microsoft Internet Information Services (IIS) Manager version 6.0

Microsoft Internet Information Services (IIS) Manager version 7.0 (on Windows 2008 only)

Microsoft Internet Information Services (IIS) Manager version 7.5

All components of Microsoft Internet Information Services (IIS) Manager version 7.0 should be installed on windows 2008

Outlook Add-In

  • Microsoft Office Outlook with the latest service pack. Also, in order to take advantage of Web Search Client/Server capabilities from the Outlook Add-In, make sure that the latest service pack for Microsoft Office Outlook application is installed on the client where Outlook Add-In is installed.

  • Microsoft Outlook 2003 SP2 or later, or Lotus Notes. NOTE: The 32-bit applications on a 64-bit server will require a second 32-bit File System agent. For x64, use Microsoft Outlook 2010.

    • Microsoft Visual C++

    Microsoft Visual C++ 2008 Redistributable Package is automatically installed. Note that Visual C++ 2008 Redistributable Package can co-exist with other versions of this software.

    .NET Framework

    .NET Framework 2.0 is automatically installed. Note that .NET Framework 2.0 can co-exist with other versions of this software.

    .NET Framework

    .NET Framework 3.5 with Service Pack 1 is automatically installed. Note that .NET Framework 3.5 can co-exist with other versions of this software.

    Notes on IIS Settings for Safari on Web Server

    The Web Server is a resource intensive application and should be installed on a dedicated server. Hence, we recommend that the Web Server not be installed on a computer running other applications, such as Microsoft Exchange Server, an Oracle database, etc.

    The software should not be installed on a compressed drive.

    The Microsoft SQL Server application that is installed on the computer must be dedicated to support the software and cannot be shared by other applications.

    The computer on which the software is installed must have a static IP address. The software does not support Dynamic Host Configuration Protocol (DHCP).

    The database instance used by the software requires specific SQL server settings. Verify the following settings by viewing the SQL properties using the SQL Management Studio and by running the SQL Server system stored procedure, which is sp_helpsort.

    • Character Set is 1252/ISO (default)
    • Sort Order is Dictionary order, case Insensitive
    • Unicode Collation includes General Unicode, case Insensitive, width Insensitive
    • Verify the following from the Data Files tab of the tempdb Properties dialog box:
      • The tempdb SQL database has at least 100 MB of disk space
      • The Automatically grow file option is selected
      • The file growth is set to 20%

    If there is a firewall between the CommServe and the Web Server, make sure that there is ODBC connectivity between the two servers and the appropriate ports are opened in the firewall. For information on setting up the SQL server connectivity, refer Microsoft KB article 914277.

    The 64-bit Web Server Installation includes a 32-bit Windows File System iDataAgent installation.

    IIS Settings for Safari on Web Server

    In order to access the Web Server from a Safari Web browser on a Macintosh computer, you need to perform the following IIS settings on the Web Search Server:

    • From the IIS Manager window, select the WebSearchServer web site and select Authentication from the right window.
    • From the Properties (Directory Security) tab, click Edit in the Authentication and access control group.
    • From the Authentication Methods dialog box, select Basic Authentication (password is sent in clear text) option.
    • IIS Manager displays a security warning message. Click Yes.
    • Click OK.

    Notes on IIS Settings for Safari on Web Search Server

    The Web Search Server is a resource intensive application and should be installed on a dedicated server. Hence, we recommend that the Web Server not be installed on a computer running other applications, such as Microsoft Exchange Server, an Oracle database, etc.

    The software should not be installed on a compressed drive.

    The Microsoft SQL Server application that is installed on the computer must be dedicated to support the software and cannot be shared by other applications.

    The computer on which the software is installed must have a static IP address. The software does not support Dynamic Host Configuration Protocol (DHCP).

    The database instance used by the software requires specific SQL server settings. Verify the following settings by viewing the SQL properties using the SQL Management Studio and by running the SQL Server system stored procedure, which is sp_helpsort.

    • Character Set is 1252/ISO (default)
    • Sort Order is Dictionary order, case Insensitive
    • Unicode Collation includes General Unicode, case Insensitive, width Insensitive
    • Verify the following from the Data Files tab of the tempdb Properties dialog box:
      • The tempdb SQL database has at least 100 MB of disk space
      • The Automatically grow file option is selected
      • The file growth is set to 20%

    If there is a firewall between the CommServe and the Web Search Server, make sure that there is ODBC connectivity between the two servers and the appropriate ports are opened in the firewall. For information on setting up the SQL server connectivity, refer Microsoft KB article 914277.

    The 64-bit Web Server Installation includes a 32-bit Windows File System iDataAgent installation.

    IIS Settings for Safari on Web Search Server

    In order to access the Web Search Server from a Safari Web browser on a Macintosh computer, you need to perform the following IIS settings on the Web Search Server:

    • From the IIS Manager window, select the WebSearchServer web site and select Authentication from the right window.
    • From the Properties (Directory Security) tab, click Edit in the Authentication and access control group.
    • From the Authentication Methods dialog box, select Basic Authentication (password is sent in clear text) option.
    • IIS Manager displays a security warning message. Click Yes.
    • Click OK.

    DISCLAIMER

    Minor revisions and/or service packs that are released by application and operating system vendors are supported by our software but may not be individually listed in our System Requirements. We will provide information on any known caveat for the revisions and/or service packs. In some cases, these revisions and/or service packs affect the working of our software. Changes to the behavior of our software resulting from an application or operating system revision/service pack may be beyond our control. The older releases of our software may not support the platforms supported in the current release. However, we will make every effort to correct the behavior in the current or future releases when necessary. Please contact your Software Provider for any problem with a specific application or operating system.

    Additional considerations regarding minimum requirements and End of Life policies from application and operating system vendors are also applicable