Deployment - 1-Touch for Windows

Deployment Configuration Recovery Troubleshooting FAQ

Table of Contents

Before You Begin

1-Touch Recovery allows you to recover the entire computer system without installing the Operating system or any other software.

Perform the following to enable 1-Touch Recovery:

Install 1-Touch Server Software

Setup a Remote Software Cache

Configure a Remote Software Cache For 1-Touch Server

Download and Install Software Updates on 1-Touch Server

Apply Updates in 1-Touch Server Cache to 1-Touch Live CD Boot image

Install Windows File System iDataAgent on the Client Computer

Download Software Packages

Download the latest software package to perform the install.

Software Installation Discs

The software package is also available on the software installation discs.

System Requirements for 1-Touch Server and Client

Verify that the computer in which you wish to install the 1-Touch Software satisfies the System Requirements.

Overview

Provides comprehensive information about 1-Touch feature

 

 

Install the 1-Touch Server Software

Install 1-Touch Server software on the computer that satisfies the minimum system requirements. This computer is referred as the 1-Touch Server.

1. Run Setup.exe from the Software Installation Disc on the computer that satisfies the minimum system requirements.  
2. Select the required language.

Click Next.
3. Select the option to install software on this computer.

NOTES

  • The options that appear on this screen depend on the computer in which the software is being installed.
4. Select I accept the terms in the license agreement.

Click Next.
5. Expand Client Modules | Backup & Recovery | File System and select 1-Touch Server.

Click Next.
6. If this computer and the CommServe is separated by a firewall, select the Configure firewall services option and then click Next.

For firewall options and configuration instructions, see Firewall Configuration and continue with the installation.

If firewall configuration is not required, click Next.
7. Enter the fully qualified domain name of the CommServe Host Name.

Click Next.

  Do not use space and the following characters when specifying a new name for the CommServe Host Name:

\|`~!@#$%^&*()+=<>/?,[]{}:;'"
8. Click Next.
9. Select Add programs to the Windows Firewall Exclusion List, to add CommCell programs and services to the Windows Firewall Exclusion List.

Click Next.

  This option enables CommCell operations across Windows firewall by adding CommCell programs and services to Windows firewall exclusion list.

It is recommended to select this option even if Windows firewall is disabled. This will allow the CommCell programs and services to function if the Windows firewall is enabled at a later time.
10. Verify the default location for software installation.

Click Browse to change the default location.

Click Next.
 
  • Do not install the software to a mapped network drive.
  • Do not use the following characters when specifying the destination path:

     / : * ? " < > | #

    It is recommended that you use alphanumeric characters only.
11. Click Next.
12. Click Next.
13. Click Next.
14. Select a Storage Policy.

Click Next.
  If you do not have Storage Policy created, this message will be displayed.

Click OK.
  You can create the Storage Policy later in step 20.

15. Enter the path for 1-Touch Server distribution folder.

Click Next.

NOTES

This folder will contain the following:

  • Client Files share - It will contain client files and folders selected for recovery.
  • Image share - It will contain the files, required to deploy the File System iDataAgent. It will also contain a Boot_image folder with 1touchBoot.iso for burning a bootable CD-ROM
  • WINDIST folder- It will contain shares housing the Microsoft Windows Distribution folders
16. Click Next.
17. Click Next.
18. Select Do not launch 1-Touch Options now. I will prepare the 1-Touch Server at a later time.

Click Next.
19. Click Finish.
If you already have a storage policy selected in step 14, click the Next button available on the bottom of the page to proceed to the Configuration section.

If you do not have Storage Policy created, continue with the following step.

  
20. Create a Storage Policy:
  1. From the CommCell Browser, navigate to Policies.
  2. Right-click the Storage Policies and then click New Storage Policy.
  3. Follow the prompts displayed in the Storage Policy Wizard. The required options are mentioned below:
    • Select the Storage Policy type as Data Protection and Archiving and click Next.
    • Enter the name in the Storage Policy Name box and click Next.
    • From the Library list, click the name of a disk library to which the primary copy should be associated and then click Next.

      Ensure that you select a library attached to a MediaAgent operating in the current release.

    • From the MediaAgent list, click the name of a MediaAgent that will be used to create the primary copy and then click Next.
    • For the device streams and the retention criteria information, click Next to accept default values.
    • Select Yes to enable deduplication for the primary copy.
    • From the MediaAgent list, click the name of the MediaAgent that will be used to store the Deduplication store.

      Type the name of the folder in which the deduplication database must be located in the Deduplication Store Location or click the Browse button to select the folder and then click Next.

    • Review the details and click Finish to create the Storage Policy.

Setup a Remote Software Cache

The 1-Touch server will be used to create the 1-Touch Live CD required for 1-Touch recovery. The 1-Touch Live CD boots the client computer and and installs Bull Calypso on the client computer during 1-Touch recovery.  You must download and install all the latest updates for Bull Calypso and WinPE on the 1-Touch server.

Configure a Remote Cache for 1-Touch Server

When the 1-Touch Server software is not installed on a CommServe, you must configure a remote cache for the 1-Touch server. A remote cache will store all the updates for 1-Touch Server software, Windows File System iDataAgent and WinPE. You can skip this configuration if 1-Touch server is installed on the CommServe.

1. From the CommCell Console, right click the CommServe computer and click All Tasks | Add/Remove Software | Add/Remove Software Configuration.
2.
  • Select Remote Software Cache tab
  • Click Add.
3.
  • Select the client Computer.
  • Click Enable Remote Software Cache.
  • Enter the path  to Cache Directory.
  • Click OK.

Download and Install Updates on 1-Touch Server

Before creating the 1-Touch Live CD, download all the software updates for  1-Touch Server software, Windows File System iDataAgent and WinPE.

1. From the CommCell Browser, right-click on the CommServe computer node, and click All Tasks -> Add/Remove Software -> Download Software.
2. Click OK.
3.
  • Click Job Initiation tab.

    By default Immediate option is selected.

  • Click OK.
4. You can track the progress of the job from the Job Controller window. The software updates are stored automatically in the CommServe Cache and 1-Touch Server cache.
5. From the CommCell Browser, right-click on the 1-Touch Server computer node, and click All Tasks -> Add/Remove Software -> Install Updates
6.
  • Click Job Initiation tab.

    By default Immediate option is selected.

  • Click OK.
 

Apply updates in 1-Touch Server Cache to 1-Touch Live CD Boot image

Follow the steps given below to mount the 1-Touch Live CD and apply the software updates to the ISO:

1.
  • From the CommCell Console, navigate to <Client Computers> | < 1-Touch Server>.
  • Right-click and click All Tasks | Add/Remove Software | Copy Software.
2.
  • Select Copy and Update One Touch Cache.
  • Click OK.

All the software updates are copied to 1-Touch server cache and then integrated with 1-Touch ISO for each type of processor.

Install Windows File System iDataagent on the Client Computer

Install Windows File System iDataAgent on the computers that satisfies the minimum system requirements. The computer is referred as the 1-Touch Client.

  The software can be installed using one of the following methods:

Interactive Install

1. Run Setup.exe from the Software Installation Disc on the computer that satisfies the minimum system requirements.
2. Select the required language.

Click Next.
3. Select the option to install software on this computer.

NOTES

  • The options that appear on this screen depend on the computer in which the software is being installed.
4. Select I accept the terms in the license agreement.

Click Next.
5. Expand Client Modules | Backup & Recovery | File System and select Windows File System iDataAgent.

Click Next.
6. Click YES to install Microsoft .NET Framework package.
 
  • This prompt is displayed only when Microsoft .NET Framework is not installed.
  • Once the Microsoft .NET Framework is installed, the software automatically installs the Microsoft Visual J# 2.0 and Visual C++ redistributable packages.
7. If this computer and the CommServe is separated by a firewall, select the Configure firewall services option and then click Next.

For firewall options and configuration instructions, see Firewall Configuration and continue with the installation.

If firewall configuration is not required, click Next.

You cannot perform 1-Touch restore and VirtualizeMe operations if you configure firewall between CommServe and the client computer.
8. Enter the fully qualified domain name of the CommServe Host Name.

Click Next.

  Do not use space and the following characters when specifying a new name for the CommServe Host Name:

\|`~!@#$%^&*()+=<>/?,[]{}:;'"
9. Click Next.
10. Select Add programs to the Windows Firewall Exclusion List, to add CommCell programs and services to the Windows Firewall Exclusion List.

Click Next.

  This option enables CommCell operations across Windows firewall by adding CommCell programs and services to Windows firewall exclusion list.

It is recommended to select this option even if Windows firewall is disabled. This will allow the CommCell programs and services to function if the Windows firewall is enabled at a later time.
11. Verify the default location for software installation.

Click Browse to change the default location.

Click Next.
 
  • Do not install the software to a mapped network drive.
  • Do not use the following characters when specifying the destination path:

     / : * ? " < > | #

    It is recommended that you use alphanumeric characters only.
12. Select a Client Group from the list.

Click Next.
This screen will be displayed if Client Groups are configured in the CommCell Console.

13. Click Next.
14. Click Next.
15. Select a Storage Policy.

Click Next.
  If you do not have Storage Policy created, this message will be displayed.

Click OK.
  You can create the Storage Policy later in step 19.

16. Click Next.
17. Click Next.
18. Click Finish.
If you already have a storage policy selected in step 15, click the Next button available on the bottom of the page to proceed to the Configuration section.

If you do not have Storage Policy created, continue with the following step.

  
19. Create a Storage Policy:
  1. From the CommCell Browser, navigate to Policies.
  2. Right-click the Storage Policies and then click New Storage Policy.
  3. Follow the prompts displayed in the Storage Policy Wizard. The required options are mentioned below:
    • Select the Storage Policy type as Data Protection and Archiving and click Next.
    • Enter the name in the Storage Policy Name box and click Next.
    • From the Library list, click the name of a disk library to which the primary copy should be associated and then click Next.

      Ensure that you select a library attached to a MediaAgent operating in the current release.

    • From the MediaAgent list, click the name of a MediaAgent that will be used to create the primary copy and then click Next.
    • For the device streams and the retention criteria information, click Next to accept default values.
    • Select Yes to enable deduplication for the primary copy.
    • From the MediaAgent list, click the name of the MediaAgent that will be used to store the Deduplication store.

      Type the name of the folder in which the deduplication database must be located in the Deduplication Store Location or click the Browse button to select the folder and then click Next.

    • Review the details and click Finish to create the Storage Policy.

Method 2: Install Software from CommCell Console

1. From the CommCell Browser, select Tools | Add/Remove Software | Install Software.
2. Click Next.
3. Select Windows.

Click Next.
4. Select Manually Select Computers.

Click Next.
5. Enter the fully qualified domain name of the computer in which you wish to install.

For example: apple.domain.company.com

Click Next.
6. Click Next.
7. Specify UserName and Password.

Click Next.
8. Select Windows File System iDataAgent.

Click Next.
9. Click Next.
10. Click Next.
11. Select Immediate.

Click Next.
12. Click Finish.
13. You can track the progress of the job from the Job Controller or Event Viewer window.
14. Once the job is complete, right-click the CommServe computer, click View and then click Admin Job History.
15. Select Install/Upgrade/Remove Software.

Click OK.
16. You can view the following details about the job by right-clicking the job:
  • Items that succeeded during the job
  • Items that failed during the job
  • Details of the job
  • Events of the job
  • Log files of the job