In order for alerts to reach their intended recipients, alerts must first be configured. The following steps need to be taken in order to configure alerts:
Before You Begin |
Required Capability: See Capabilities and Permitted Actions |
Procedure | ||
Specify an E-Mail Server | ||
1. |
From the CommCell Browser, right-click the CommCell icon, click
Control Panel, and then click E-Mail and IIS Configuration.
From the E-Mail and IIS Configuration dialog box, select the
E-Mail Server tab, and specify a valid
Mail Server to be used by alerts, scheduled reports and log files. The
Mail Server must support SMTP messages. Select the port number in the Mail Server Port box. The default Mail Server port number is 25. Specify the Mail Server Size Limit per e-mail. Specify a valid e-mail address in the Senders Address box. Click OK. |
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Select an Alert Category and Alert Type | ||
2. |
From the CommCell Browser, right-click the CommCell icon, click Control Panel, and then click Alerts. From the Alerts window, click Add. In the General Information step of the Alert Wizard dialog box: Enter a name for the alert in the Display Name box. Select a category and alert type. See Available Alerts and Alert Descriptions for a complete list of available alerts. Click Next. NOTES Depending on what options you select, your screen may look different than the example shown. |
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Associate Entities with the Alert | ||
3. |
Associate entities with the alert (if applicable).
NOTES
Click Next. NOTES Depending on what options you select, your screen may look different than the example shown. |
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Select the Threshold and Notification Criteria | ||
4. |
Select the conditions that will initiate the alert in the Alert Wizard's
Threshold and Notification Criteria Selection dialog box.
Then enable or disable the Send
Individual Notification for This Alert option. (When enabled, recipients
will only receive one notification for this alert.) Click Next. NOTES
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Select the Notification Type | ||
5. | Select the way in which the alert is to be sent to its intended recipient. E-mail/pager messages can be customized by adding tokens to the body of the e-mail. The following notification types are available: | |
If you wish to send the alert by e-mail or pager: Click the E-Mail/Pager tab. Click the Select [E-Mail/Pager] for notification checkbox. If you wish to customize the e-mail or pager notification, click a token from the list and then click Add Token. Click Next. NOTES Depending on what options you select, your screen may look different than the example shown. |
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If you wish to send the alert by a SNMP trap: Click the SNMP tab. Click the Select [SNMP] for notification checkbox. If you wish to customize the SNMP notification, click a token from the list and then click Add Token. Click Next. NOTES Depending on what options you select, your screen may look different than the example shown. |
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If you wish to send the alert to the System Event Viewer: Click the Event Viewer tab. Click the Select [Event Viewer] for notification checkbox. If you wish to customize the Event Viewer message, click a token from the list and then click Add Token. Click Next. NOTES Depending on what options you select, your screen may look different than the example shown. |
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If you wish to send the alert by executing a command script: Click the Run Command tab. Click the Select [Run Command] for notification checkbox. Click Use Local Drive or Use Network Share. Use the Change button to change the account information to access the network share. Enter the location of the Command Processor executable file in the Command Script Location box, or click Browse to browse to the location, e.g., C:\WINDOWS\system32\cmd.exe. Enter the following in the Arguments field prior to adding any
arguments: /C C:\Tmp\runCommandTest.bat.
Where the \C signifies that the Command
Processor must carry out the given command in the following string and
then
terminate. Note that C:\Tmp\runCommandTest.bat is the location of the batch file you wish to run when the alert
criteria threshold is met. The following is the content of the batch file used in this
example: Click Next. NOTES
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Select the CommCell Users and/or CommCell User Groups to Receive the Alert | ||
6. |
Select the CommCell users and/or CommCell user groups that will receive the
alert; or enter the e-mail address(es) of the recipient(s) in the Email to
Recipient field; these recipients can reside within an external
domain. See User Administration and
Security for more information. Click Next. NOTES
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7. |
The Summary step displays a summary of the options that you have
selected for the alert. Click Finish. The alert is now configured. NOTES If the e-mail server and sender's address are not configured correctly, the alerts will not be sent to the intended e-mail and pager recipients. Depending on what options you select, your screen may look different than the example shown. |