Topics | How To | Troubleshoot | Related Topics
Unable to View Lotus Notes Messages After Restore Using Search Console
Unable to View the Comment for a Search Item in a Review Set
Unable to Login to the Search Console
Unable to View Foreign Characters in ToolTip
Script Errors when using Search Console
Unable to Add Large Number of Search Result Items to a Review Set
When you view the Lotus Notes messages in Firefox browser, you notice that the xml page is not displayed with the appropriate header fields (i.e., To, From, and Subject fields). To solve this problem, always access the search console using the fully qualified name of the web server. For example, to access the web server amber, type the fully qualified domain name of the web server as follows:
http://amber.domain.company.com/<web alias name>
Use the web alias name (for end-user, compliance user, or administrator) that was provided while installing the Web Search Server. For more information, see Configure the Search Console for Web-Based Administration section in Install the Web Search Sever page.
When you try to view the Lotus Notes message in Internet Explorer, the following error is displayed:
The XML page cannot be displayed.
Cannot view XML input using XSL style sheet. Please correct the error and then click the Refresh button, or try again later.
You can resolve the above problem in two ways:
It is always recommended that you add the Search Console to the list Local intranet zone.
Now, if you are not accessing the Search Console using the fully qualified domain name of the web server, when you try to view the Lotus Notes message, a security risk message will be displayed. On clicking Yes, you will be able to view the xml page with the appropriate header fields.
Sometimes, when you select Review option to modify the Comment for a search item in a review set, the Comment description to be modified is not displayed in the Add/Modify Comments window.
This resolve this issue, do the following:
When trying to access the Search Console, the following error message is displayed.
This message will disappear once this page completes process of detecting whether
JavaScript is supported and also enabled currently...Please be patient.
Even after your browser status bar says Done / Completed loading the page, and
you still see this message, then you need to enable JaveScript before you continue
further, Contact your Administrator.
In such cases, enable the JavaScript settings for the browser as follows:
When you include foreign characters in review set names or Legal Hold names from Internet Explorer, the tool tip for the review set or Legal Hold name does not display the foreign characters properly.
To solve this problem, update the desktop settings as follows:
Sometimes, when using Search Console from Internet Explorer, the following script error message is displayed:
Stop running this script?
A script on this page is causing Internet Explorer to run slowly.
If it continues to run, you computer may become unresponsive.
To resolve this problem, do the following:
Also make sure that the Display a notification about every script error option is not selected.
Sometimes, when you add a large number of search items to a review set, the Search Console crashes. This is because, you can add only a maximum of 50000 search items to a review set, after which the Search Console will crash. Hence, it is always recommended that you refine your search using the Advanced Search options or Search Within Results option and add only the required items to the review set. For more information, see Data Discovery and Search.