MediaAgent Recovery - How To

Topics | How To

Rebuilding the MediaAgent Computer

Rebuilding the MediaAgent Software in the Same Computer

Restoring the MediaAgent to a Different Computer - Method 1

Restoring the MediaAgent to a Different Computer - Method 2

Rebuilding the MediaAgent Computer

Use the following procedure to completely rebuild the MediaAgent computer.

To rebuild the MediaAgent computer:

  1. Disable the MediaAgent in the CommCell Console. (See Enable (or Disable) a MediaAgent for more information.)
  2. Disable all jobs accessing the libraries configured in the MediaAgent. (See Enable or Disable the Library for more information.)
  3. Generate the CommCell Configuration Report to obtain the names of all the clients accessing the libraries configured in the MediaAgent.
  4. Open each of the Client Computer Properties, Activity Control tab and disable the jobs. (See Enable or Disable Operations for more information.)
  5. Shut-down the MediaAgent computer.
    WARNING

    Do not deconfigure the libraries (tape/optical/magnetic libraries, etc.) when you uninstall the MediaAgent software.
  6. Re-establish the hardware configuration if it is damaged.
  7. Reinstall the operating system with all the necessary service packs, using the same drive and folders in which they were previously installed. Make sure that the necessary drivers for the libraries and drives are installed and that devices are seen by the Operating System. See Driver Configurations for information on verifying the driver configurations.
  8. Install the MediaAgent software. (For more information on installing the MediaAgent software, see MediaAgent Deployment and follow the appropriate procedure.)
  9. If this MediaAgent is used as a resource in an alternate data path, configure the index cache directory to access the same network share and the same folder within this network share used by the other MediaAgents in the CommCell used as a resource in alternate data paths in a storage policy. You can set the index cache location in the CommCell Console, from the Index Cache tab of MediaAgent Properties.

  10. After the MediaAgent installation, open the CommCell Console and then open the Library and Drive Configuration window. The status for the libraries and drives connected to this MediaAgent computer will be displayed as configured and detected. Right-click each library and click Configure.

    If you have a magnetic library, make sure that the mount path is pointing to the appropriate location. If necessary move the mount path to the appropriate location and then change the location of the mount path as described in Move a Mount Path.

  11. Enable the MediaAgent and all jobs accessing the libraries attached to the MediaAgent. (See Enable or Disable Operations for more information.)

This completes the procedure for rebuilding a MediaAgent computer.

Rebuilding the MediaAgent Software

Use the following procedure to rebuild the MediaAgent software on the same computer.

To rebuild the MediaAgent software:

  1. Disable the MediaAgent.  (See Enable (or Disable) a MediaAgent for more information.)
  2. Disable all jobs accessing the libraries configured in the MediaAgent. (See Enable or Disable the Library for more information.)
  3. Generate the CommCell Configuration Report to obtain the names of all the clients accessing the libraries configured in the MediaAgent.
  4. Open each of the Client Computer Properties, Activity Control tab and disable the jobs. (See Enable or Disable Operations for more information.)
  5. Stop the services in the CommServe.
  6. Uninstall your MediaAgent. (For more information on uninstalling the MediaAgent software, see MediaAgent Deployment.)
    WARNING

    Do not deconfigure the libraries (tape/optical/magnetic libraries, etc.) when you uninstall the MediaAgent software.
  7. If the uninstall does not succeed, contact your Software Provider for assistance.
  8. Start the services on the CommServe.
  9. Install the MediaAgent. (For more information on installing the MediaAgent software, see MediaAgent Deployment and follow the appropriate procedure.)
  10. If this MediaAgent is used as a resource in an alternate data path, configure the index cache directory to access the same network share and the same folder within this network share used by the other MediaAgents in the CommCell used as a resource in the alternate data path. You can set the index cache location in the CommCell Console, from the Index Cache tab of MediaAgent Properties.

  11. After the MediaAgent installation, open the CommCell Console and then open the Library and Drive Configuration window. The status for the libraries and drives connected to this MediaAgent computer will be displayed as configured and detected. Right-click each library and click Configure.

    If you have a magnetic library, make sure that the mount path is pointing to the appropriate location. If necessary move the mount path to the appropriate location and then change the location of the mount path as described in Move a Mount Path.

  12. Enable the MediaAgent and all jobs accessing the libraries attached to the MediaAgent. 

This completes the procedure for rebuilding the MediaAgent software.

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Restoring the MediaAgent to a Different Computer - Method 1 

The following section describes the steps involved in restoring a MediaAgent to a different computer. This method does not require an additional license for the new MediaAgent.

Before you Begin

To restore the MediaAgent to a Different Computer: 

  1. Change the name of the old MediaAgent in the CommServe database using the CommCell Console. See Change the Name of Client/MediaAgent Computers for more information.
  2. Detach the library from the old MediaAgent and attach it to the New MediaAgent. Make sure that the necessary drivers for the libraries and drives are installed and that devices are seen by the Operating System. See Driver Configurations for more information on verifying the driver configurations.
  3. Install the MediaAgent on the computer containing the new name. (For more information on installing the MediaAgent software, see MediaAgent Deployment and follow the appropriate procedure.)
  4. Install the latest Service Pack.

  5. After the MediaAgent installation, open the CommCell Console and then open the Library and Drive Configuration window. The status for the libraries and drives connected to this MediaAgent computer will be displayed as configured and detected. Right-click each library and click Configure.

    If you have a magnetic library, make sure that the mount path is pointing to the appropriate location. If necessary move the mount path to the appropriate location and then change the location of the mount path as described in Move a Mount Path.

  6. If this MediaAgent is used as a resource in an alternate data path, configure the index cache directory to access the same network share and the same folder within this network share used by the other MediaAgents in the CommCell used as alternate data paths. You can set the index cache location in the CommCell Console, from the Index Cache tab of MediaAgent Properties.
  7. If you have a magnetic library, make sure that the mount path is pointing to the appropriate location. If necessary move the mount path to the appropriate location and then change the location of the mount path as described in Move a Mount Path.

This completes the procedures for restoring the MediaAgent to a different computer.

Restoring the MediaAgent to a Different Computer - Method 2

The following section describes the steps involved in restoring a MediaAgent to a different computer. This method requires an additional license for the MediaAgent.

The following flowchart provides a broad overview of restoring a MediaAgent to a computer with a different name.

Before you Begin

To restore the MediaAgent to a Different Computer:

  1. Establish the necessary hardware for the MediaAgent. Make sure that you have a library with compatible drives, or connect the library attached to the old MediaAgent.
  2. Install the operating system and the necessary device drivers.
  3. Install the MediaAgent software. (For more information on installing the MediaAgent software, see MediaAgent Deployment and follow the appropriate procedure.)
  4. Install the latest Service Pack.
  5. If this MediaAgent is used as a resource as an alternate data path, configure the index cache directory to access the same network share and the same folder within this network share used by the other MediaAgents in the CommCell used as a resource as an alternate data path. You can set the index cache location in the CommCell Console, from the Index Cache tab of MediaAgent Properties.
  6. After the MediaAgent installation, open the CommCell Console and then open the Library and Drive Configuration window. Configure the libraries and drives.
    If you are using the same library that was configured in the old MediaAgent, a pop-up message will be displayed asking you whether this library is the same library that was configured in the old MediaAgent. Click No to continue.
  7. If this is a new library, transfer the media from the old library to the new library.
  8. If the barcodes are read differently in the new library, update the media barcodes to use the media in the library.
  9. If you have a magnetic library, make sure that the mount path is pointing to the appropriate location. If necessary move the mount path to the appropriate location and then change the location of the mount path as described in Move a Mount Path.
  10. In the CommCell Console, perform Change Data Path operation from the storage policy copies in the old MediaAgent to the new MediaAgent with appropriate library and drive pool. This will logically transfer the media from the old library to the new library. ( See Change Data Path for more information.)
  11. Perform a Full Scan operation in the library. (For more information, see Perform a Full Scan.)

This completes the procedures for restoring the MediaAgent to a different computer.

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