If multiple components are installed on a computer, the upgrade will automatically upgrade all the components installed on a computer.
Verify that the computer in which you wish to upgrade the software satisfies the minimum requirements specified in System Requirements.
The following table provides a list of supported upgrade paths for the current software version. If the version currently installed on your computer is not listed here, contact your software provider for more information.
Installed Version |
Upgrade to Version 9.0.0 |
Information |
7.0.0 | Supported | Perform a direct upgrade to Version 9.0.0. |
8.0.0 | Not Supported | Perform a direct upgrade to
Version 10.0.0. Click here for more details. |
For database applications (Oracle, DB2 iDataAgent) on Windows, a reboot of a client is required when application services are running. It is recommended to install the updates when application services are not running. |
1. |
Place the software
installation disc for the Windows platform into the disc drive.
After a few seconds, the installation program is launched. If the installation program does not launch automatically:
NOTES
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2. | Choose the language you want to use during installation. Click the down arrow and select the desired language from the drop-down list, and click Next to continue. |
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3. |
Select the option to install software on this computer. NOTES
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4. |
Read the license agreement, then select I accept the terms
in the license agreement. Click Next to continue. |
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5. |
Select Configure the Physical node, and then click Next.
NOTES:
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6. |
Select the disk group in which the cluster group resides. Click Next to continue. NOTES:
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7. |
Click Next to continue with the upgrade. NOTES
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8. |
Click Yes to continue. NOTES
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Exchange Mailbox/Public Folder Archiver AgentsThis section is applicable if you are upgrading Exchange Mailbox/Public Folder Archiver Agents. Skip to Upgrade Remaining Cluster Nodes if you have not selected these components. |
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9. | A dialog will ask you to enter an alias that you will use to connect to the system via your web browser, for the purpose of recovering archived messages from stubs using Outlook Web Access (OWA). Type in the desired alias, then click Next to continue. |
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10. | If applicable, click Yes to overwrite the alias or No to continue without overwriting the alias. |
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11. | Manually restart the IIS Admin Service and click Yes to continue. |
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12. |
Verify the summary and Click Next to continue.
NOTES
The upgrade program now starts the upgrade process. This step may take several minutes to complete. |
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Upgrade Remaining Cluster NodesIf you are upgrading in a clustered environment, follow the steps below to upgrade on remaining nodes of the cluster. For non-clustered environment, skip to Setup Complete. |
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13. |
To install/upgrade the software on the remaining nodes of the cluster, click Yes. To complete the install for this node only, click No. |
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14. |
Select cluster nodes from the Preferred Nodes list and click the arrow
button to move them to the Selected Nodes list.
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When you have completed your selections, click Next to continue. |
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15. |
Type the User Name and Password for the Domain Administrator
account, so that the installer can perform the remote install/upgrade of the cluster
nodes you selected in the previous step.
Click Next to continue. |
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16. |
The progress of the remote upgrade for the cluster nodes is displayed; the
upgrade can be
interrupted if necessary.
Click Stop to prevent upgrade to any nodes after the current ones complete. Click Advanced Settings to specify any of the following:
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17. |
Read the result for the passive node upgrade to verify whether the passive
node upgrade was successful.
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Click Next to continue. |
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Setup Complete |
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18. |
Click Finish to complete the upgrade. NOTES
The upgrade is now complete. |
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Review Upgrade Considerations after upgrading the software.
Install post-release updates or Service Packs that may have been released after the release of the software. When you are installing a Service Pack, ensure that it is the same version as the one installed in the CommServe Server. Alternatively, you can enable Automatic Updates for quick and easy installation of updates in the CommCell component.