CommNet Alerts and Monitoring - How To

Topics | How To | Troubleshoot

Configure an Alert

Remove an Alert

Modify an Alert

Define the Mail Server

Define the Sender's Address

Define the Port for the SMTP Server

Configure an Alert

Required Capability: See Capabilities and Permitted Actions

To configure an alert:

1. Define a Mail Server, Sender's Address, and SMTP Port in the Configuration tab of the CommNet Properties dialog box.
2. From the CommNet tree, right-click the Alerts node, click either All Alerts or My Alerts, and then click Add from the All Alerts or My Alerts window.
3. In the General Information dialog box:
   • Enter the display name of the alert
   • Select the alert category and type.
   • Click Next.
4. In the Entities Selection dialog box, select the entities that will be associated with this alert. Click Next.
5. In the Threshold and Notification Criteria Selection dialog box, select the following options:
   • If the regular or escalated alert should be generated after a selected percentage or value has exceeded within the entity.
   • If the regular or escalated alert should be sent to the recipients immediately or after the condition persists for a certain length of time, if the alert should be repeated, and if the alert should be sent after the condition has cleared.
   • Click Next.
6. In the Notification Method(s) Selection dialog box, use the E-mail, Pager, SNMP, Event Viewer, and/or Run Command tabs to select the type of notification method. Click Next.
7. In the User(s) and User Group(s) Selection dialog box, select the users and/or user groups who will receive the alert. Click Next. 
8. The Summary screen lists the options you selected to configure the alert.
9. Click Finish.

Remove an Alert

Required Capability: See Capabilities and Permitted Actions

To remove an alert:

1. From the CommNet tree, right-click the Alerts node, click either All Alerts or My Alerts, select an alert from the All Alerts or My Alerts window, then click Remove.
2. Click Yes from the confirmation window.

Modify an Alert

Required Capability: See Capabilities and Permitted Actions

To modify an alert:

1. From the CommNet tree, right-click the Alerts node, click either All Alerts or My Alerts, select an alert from the All Alerts or My Alerts window, then click Modify.
2. Follow the steps from the Modify Alert Wizard.
3. Click Finish from the Summary window.

Define the Mail Server

Required Capability: See Capabilities and Permitted Actions

To define the Mail Server that is used to send alerts and scheduled tasks:

1. From the CommNet tree, right-click the CommNet Server node, and then click Properties.
2. From the CommNet Properties dialog box, enter the new mail server in the Mail Server box.
3. Click OK.

Define the Sender's Address

Required Capability: See Capabilities and Permitted Actions

To define the Sender's Address of all mail messages sent from the CommNet Server:

1. From the CommNet tree, right-click the CommNet Server node, and then click Properties.
2. From the CommNet Properties dialog box, enter the new sender's address in the Sender's Address box.
3. Click OK.

Define the Port for the SMTP Server

Required Capability: See Capabilities and Permitted Actions

To define the port at which the alert subsystem connects to the SMTP server:

1. From the CommNet tree, right-click the CommNet Server node, and then click Properties.
2. From the CommNet Properties dialog box, select an SMTP port from the SMTP Port box.
3. Click OK.