Auxiliary Copy - Troubleshoot

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Automatic Copy Not Copying as per Schedule When there is New Data to be Copied

Auxiliary Copy Job Failure

Automatic Copy Not Copying as per Schedule When there is New Data to be Copied

Cause:

You may have configured the Selective Copy as a Do not Automatically Select jobs copy, and there are no jobs manually selected to be copied. When scheduling the auxiliary copy job with an automatic copy schedule, you also selected the option Select Most Recent Full Backup when Auxiliary Copy Starts.

Solution:

When scheduling the auxiliary copy job, do not select an automatic copy schedule. Instead, create a standard schedule with desired interval. For more information, see Create a Job Schedule.

Auxiliary Copy Job Failure

Symptom

Auxiliary Copy job failed with the following error message:

Loss of Control Process for AuxcopyMgr.exe

Solution

If you have scheduled large number of Auxiliary Copy jobs (e.g., more than 100 jobs) to run on CommServe and if the job fails with loss of control error message due to system memory limit, then perform the following to solve the issue:

1. Apply latest service pack on CommServe computer.
2. On the CommServe computer, modify the Windows Desktop Memory settings by editing the following registry key:
   • Click Start, click Run, type regedit, and then click OK.
   • Navigate to the following directory:

     HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\SubSystems

   • Right click the Windows and click Modify.
   • In the Value data, modify the value 768 in SharedSection to 2048 (2 MB)

     For example, if the value of SharedSection is defined as 1024, 20480, 768 modify 768 value to 2048. After modification the value will appear as 1024, 20480, 2048.

   • Click OK.
3. Reboot the CommServe computer.

For more information on memory issues, refer to Microsoft article at http://support.microsoft.com/kb/126962