Run the CommCell Console as a Remote Web-Based Application - Windows

Before you Begin

To access the CommCell Console as a Remote Web-Based Application, you need the following:

• The CommServe computer must have Microsoft Internet Information Service (IIS) 4 or higher Web Server installed.
  • The CommServe must be configured for web administration during the CommServe installation.
  • If you are using an alternate computer for web administration:
    • Logon to the computer as an Administrator or a member of the Administrator's group.
    • Ensure that the computer has IIS installed and IIS Services are running. (See Setting Up the IIS Server for Web Administration for more information.)
    • Install the CommCell Console.
    • Configure the IIS Server settings in the CommCell Console from the Control Panel to use the alternate computer's IIS Server.
• You must have a Java-enabled web browser with the correct version of JRE installed. (See System Requirements - CommCell Console as a Remote Web-Based Application for more information.)

  Remote access to the CommServe may not be available for computers running outside of a firewall. To enable web access to the CommServe in this scenario, you must enable the firewall port specified in Microsoft Internet Information Service (IIS) Web Server on the CommNet Server. (By default, this port is 80.) The Java Web Start application may fail to launch if the Java cache contains corrupted files. To resolve this issue. open the Java Control Panel (located in the Windows Control Panel) and delete all Temporary Internet Files. Then, close and relaunch the CommCell Console.

To manually run the CommCell Console as a Remote Web-Based Application:

1. Open a Java-enabled web browser from any computer with which the CommServe is accessible.
2. Type the URL of the CommServe in the browser.

   By default, the URL is: http://<CommServe_name>/<web_alias>.

   If you are using the IIS of an alternate computer, the default URL is http://<name of computer with IIS installed>/<web_alias>.

   Note that the alternate computer must have IIS and the CommCell Console installed and the IIS Server settings must be configured to use the alternate computer's IIS server.

3. The first time you attempt to access the CommServe remotely, the system will check to see whether the Java plug-in is installed. If it is not, you will be given the option to download and install it. 
4. When prompted by the Java plug-in installation window, select the desired location and then follow the instructions to download and install it. 
5. If prompted to use the Java plug-in as your default JRE, click Yes.

   In a few moments, the Connect To CommCell window appears. 

To run the CommCell Console as a Remote Web-Based Application using Java Web Start:

1. Open a Java-enabled web browser from any computer with which the CommServe is accessible.
2. Type the URL of the CommServe in the browser.

   By default, the URL is: http://<CommServe_name>/<web_alias>

   If you are using the IIS of an alternate computer, the default URL is http://<name of computer with IIS installed>/<web_alias>.

   Note that the alternate computer must have IIS and the CommCell Console installed and the IIS Server settings must be configured to use the alternate computer's IIS server.

3. Click Yes if you wish to create Desktop and Start menu shortcuts for the CommCell Console.

   These shortcuts will allow you to subsequently access the CommCell Console by either clicking the Desktop icon or navigating to the software's folder in the Start | Programs menu.

   If you do not wish to create these shortcuts, click No.

   Note that this option will only appear the first time you remotely access the CommCell Console from that computer.

4. In the Welcome dialog box, type the username, password, and CommServe name.

   In a few moments, the CommCell Console will be displayed.