Topics | How To
Notes on OS and Application Upgrades
This section contains guidelines and procedures for upgrading the operating system or application(s) on a computer with CommServe, MediaAgent, and/or Agent software. No new or additional licenses should be required when upgrading the operation system or application.
Operating system upgrades are only supported when upgrading from one version of an OS to a different version of the same OS (e.g., Solaris 8 to Solaris 9), and two methods of upgrading are supported:
Whichever path you select to upgrade the OS, all backup data and histories will be preserved and available after the upgrade. For Full OS Replacement, the client computer must be configured to have the CommServe, MediaAgent, and/or Client software re-installed to the same location, the same Fully Qualified Domain Name or short domain name, the same partitions, disk drive format (FAT, NTFS, et. al.), and IP configuration as previously.
WARNING: If it is necessary to remove Agent software to facilitate an operating system or application upgrade, do not delete the icon for the Agent from the CommCell Console, or all associated backed up data will be lost. Refer to the following for information about uninstalling and installing CommServe, MediaAgent, and/or Agent software: |
Use the following strategy to upgrade the operating system software:
Notes are provided in the table below for each component where upgrade of the operating system or application software is supported.
Common Technology Engine |
Notes |
CommServe | For instructions, see CommServe - Upgrade the Windows Operating System. |
MediaAgent | For instructions, see MediaAgent - Upgrade the Operating System. |
Backup & Recovery |
Notes |
Active Directory | Active Directory is part of the Windows operating system; see Books Online. |
DB2 | Seamless upgrade is supported
for all DB2 versions listed in
System Requirements - DB2
iDataAgent. After upgrading DB2, it is recommended that you relink the instance(s). After upgrading the version of DB2, the instance properties will continue to reflect the old version of DB2 until the first backup is run. |
Image Level | For Image Level on Windows, see
Microsoft Windows File Systems. For Image Level on UNIX, see QSnap. |
Image Level ProxyHost | For Image Level ProxyHost on Windows,
see
Microsoft Windows File Systems. For Image Level ProxyHost on UNIX, see QSnap. |
Informix | Before upgrading the Informix
software, the Informix iDataAgent
must be uninstalled. After the Informix software is upgraded, reinstall
the Informix iDataAgent. After upgrading the version of Informix, the instance properties will continue to reflect the old version of Informix until the first backup is run. |
Lotus Notes / Domino Server | Seamless Upgrade is supported for all Lotus Domino Server versions listed in System Requirements - Lotus Notes/Domino Server iDataAgents. |
Macintosh File System | Seamless Upgrade is supported
for all Mac OS X versions listed in
System Requirements -
Macintosh File System iDataAgent. For instructions, see Macintosh File System - Upgrade the Operating System. |
Microsoft Data Protection Manager | See Microsoft Windows File Systems. |
Microsoft Exchange Server | Before upgrading the Microsoft Exchange 2000 application to Exchange 2003, the Exchange iDataAgents must be uninstalled. After the Microsoft Exchange 2000 application is upgraded, install the Exchange 2003 iDataAgents. |
Microsoft SharePoint Server | Seamless upgrade is supported
for SharePoint Server agents.
For SharePoint Database
For SharePoint Document
For SharePoint Archiver Agent
|
Microsoft SQL Server | Seamless upgrade is supported
for all SQL Server versions listed in
System Requirements - Microsoft
SQL Server iDataAgent. After upgrading the version of SQL Server, the instance properties will continue to reflect the old version of SQL until the first backup is run. |
Microsoft Windows File Systems | When upgrading from one version
of Microsoft Windows to another version listed in
System Requirements - Microsoft
Windows File System iDataAgent,
you must uninstall all iDataAgent
software, upgrade the OS, then reinstall the
iDataAgent software. For instructions, see Windows File System - Upgrade the Operating System. |
MySQL | After upgrading the MySQL Server to a new version, the Instance Properties (General) tab for the MySQL iDataAgent instance will continue to reflect the previous database version until the first backup is run. |
NAS NDMP | Seamless upgrade is supported
for all NAS file server OS versions listed in System Requirements. After upgrading the NAS file server OS, the database will continue to reflect the previous OS version until the first backup is run, or a detect is performed. |
NetWare Server | When upgrading from one version
of NetWare to another version listed in
System Requirements - NetWare
Server iDataAgents, you must
uninstall the iDataAgent software,
upgrade the OS, then reinstall the iDataAgent
software. For instructions, see NetWare Server - Upgrade the Operating System. |
Novell GroupWise | Seamless upgrade is supported for all GroupWise versions listed in System Requirements - Novell GroupWise iDataAgent. |
OES File System | The OES File System cannot be upgraded at this time. |
Oracle | After upgrading the Oracle database to a new version, the Instance Properties (General) tab for the Oracle iDataAgent instance will continue to reflect the previous database version until the first backup is run. |
Oracle RAC | See Oracle. |
ProxyHost | For ProxyHost on Windows, see
Microsoft Windows File Systems. For ProxyHost on UNIX, see Unix File Systems. |
SAP for Oracle | If you want to upgrade both Oracle
and SAP, be sure to upgrade the Oracle application software first and then
the SAP application software. To upgrade the Oracle application software:
To upgrade the SAP application software:
|
Sybase | Seamless upgrade is supported
for all Sybase versions listed in
System Requirements - Sybase
iDataAgent. After upgrading Sybase, it is recommended that you relink the instance(s). After upgrading the version of Sybase, the instance properties will continue to reflect the old version of Sybase until the first backup is run. |
Unix File Systems | For instructions, see Unix File System - Upgrade the Operating System. |
1-Touch | For 1-Touch on Windows, see
Microsoft Windows File Systems. For 1-Touch on UNIX, see Unix File Systems. |
QuickRecovery |
Notes |
QuickRecovery Agent | For QR on Windows, see
Microsoft Windows File Systems. For QR on UNIX, see QSnap. |
Recovery Director | For Recovery Director on Windows,
see
Microsoft Windows File Systems. For Recovery Director on UNIX, see QSnap. |
QSnap | For QSnap on Windows, see
Microsoft Windows File Systems. For QSnap on UNIX, you must uninstall QSnap and any Agents that use it before upgrading the operating system, then reinstall QSnap and the Agent software. For Agents that perform backups using QSnap, the next backup will be a full backup. |
Archive Management |
Notes |
Domino Mailbox Archiver | See Lotus Notes/Domino Server. |
Exchange Archiver Agents | See
Microsoft Exchange Server. In addition, if the Exchange application is upgraded to Microsoft Exchange Server 2003, Windows 2003 is required. |
Exchange Compliance Archiver | See Microsoft Exchange Server. |
File Archiver Agents | For File Archiver on NetWare,
see NetWare Server. For File Archiver on Windows, see Microsoft Windows File Systems. For File Archiver on UNIX, see Unix File Systems. |
File Share Archiver | See Microsoft Windows File Systems. |
SharePoint Archiver | See Microsoft SharePoint Server. |
ContinuousDataReplicator |
Notes |
ContinuousDataReplicator | For CDR on Windows, see
Microsoft Windows File Systems. For CDR on UNIX, see Unix File Systems |
SRM |
Notes |
SRM Exchange Agent | Seamless upgrade is supported for all Operating Systems listed in System Requirements - SRM Exchange Agent. |
SRM NAS Agent | Seamless upgrade is supported for all Operating Systems listed in System Requirements - SRM NAS Agent. |
SRM NetWare Agent | Seamless upgrade is supported for all Operating Systems listed in System Requirements - SRM NetWare Agent. |
SRM Oracle Agent | Seamless upgrade is supported for all Operating Systems listed in System Requirements - SRM Oracle Agent. |
SRM SharePoint Agent | Seamless upgrade is supported for all Operating Systems listed in System Requirements - SRM SharePoint Agent. |
SRM SQL Agent | Seamless upgrade is supported for all Operating Systems listed in System Requirements - SRM SQL Agent. |
SRM Unix File System Agent | Seamless upgrade is supported for all Operating Systems listed in System Requirements - SRM UNIX File System Agent. |
SRM Windows File System Agent | Seamless upgrade is supported for all Operating Systems listed in System Requirements - SRM Windows File System Agent. |