Software Edition Upgrades - How To

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Upgrade the Express Version to an Enterprise Version

OEM Update License

Activate Licenses

Upgrade the Express Version to an Enterprise Version

The following procedure describes the steps involved in updating a Express version to Enterprise version.

Before You Begin
Obtain the Enterprise license from your Software Provider.

To Upgrade the Express Version to an Enterprise Version
1. Copy the contents of the disk library (CV_MAGNETIC folder and its contents), if configured, to a safe location.

You can determine the path to disk library by viewing the mount path properties from the click Library & Drive Configuration dialog box.

 For step-by-step instructions see:
2. Verify that no jobs are in progress or scheduled to occur while the software is being upgraded. If jobs are in progress or other tasks (such as reports or updates) are scheduled, either perform the upgrade at another time or disable all activity or disable all scheduled tasks. For step by step instructions, see Enable or Disable Operations.
3. Using the Service Control Manager in the CommServe computer, stop all the services. See Stop Services on Windows  for step-by-step instructions.
4. From the Command prompt, detach the CommServe database. From the Start menu click Run and then type cmd.exe.
  1. Type the following command:

    osql -S <machinename>\<instancename> –E

    Replace machinename with the name of the CommServe computer and instancename with the SQL instance name (for example, BullCalypso). Note that the above command allows you to execute SQL commands.

  2. Type the following command:

    exec sp_detach_db 'CommServ', true

    go

Optionally, type the following command to confirm that the Commserv database is not listed in the list of available databases.

select name from sysdatabases

go

5. Copy the CommServe database folder to a safe location. The database folder may most likely reside in the following folder, if the software was initially installed in the default location:

Program Files\MSSQL2000\MSSQL$BullCalypso\Data\Commserve
6. Uninstall the Express software from the computer. See Uninstalling the Express Software for step-by-step instructions.
7. Uninstall the Microsoft SQL Server Desktop Engine (MSDE) from the CommServe computer. See the SQL documentation for information on uninstalling the software.
8. Install the Enterprise version of the CommServe software.

Do not install any other component.

 See Install the CommServe for step-by-step instructions.
9. Using the Service Control Manager in the CommServe computer, stop all the services. See Stop Services on Windows  for step-by-step instructions.
10. Using the SQL Server Enterprise Manager in the CommServe computer, detach the CommServe database.
  1. From the SQL Server Enterprise Manager  navigate to the following level:

    Console Root | Microsoft SQL Server | SQL Server Group | <computer name>\BullCalypso | Databases | CommServ

  2. Right click CommServ, click All Tasks and then click Detach Database.
11. Using the SQL Server Enterprise Manager in the CommServe computer, attach the CommServe database that was saved in Step 5.
  1. From the SQL Server Enterprise Manager  navigate to the following level:

    Console Root | Microsoft SQL Server | SQL Server Group | <computer name>\BullCalypso | Databases

  2. Right click Databases, click All Tasks and then click Attach Database.
  3. Choose the .mdf file from the CommServe database that was saved in Step 5.
12. Using the Service Control Manager in the CommServe computer, start all the services. See Start Services on Windows for step-by-step instructions.
13. Using the CommCell Console, apply the Enterprise licenses provided to you by your Software Provider. See Activate Licenses for step-by-step instructions.
14. Install the MediaAgent and File System iDataAgent on the computer. See Install the MediaAgent - Windows for step-by-step instructions.

See Install the Microsoft Windows File System iDataAgent  for step-by-step instructions.
15. Copy the contents of the disk library (which was saved in Step 1) to its original location.  

Post Upgrade Considerations
Perform a test backup and restore to make sure that the software functions correctly.

OEM Update License

The following procedure describes the steps to update OEM license from an Enterprise to Enterprise version or from an Express to Express version.

Required Capability: See Capabilities and Permitted Actions

wedge.gif (136 bytes)To update an OEM License:

  1. Obtain the necessary licenses and the software discs (including the latest Service Packs) from your software provider.
  2. Follow the steps described in Update Licenses.

Update Licenses

Before you Begin

Required Capability: See Capabilities and Permitted Actions

wedge.gif (136 bytes)To activate a license:

  1. Obtain the necessary license disk from your software provider.
  2. Insert the license disk into the CommServe computer or copy the license file to a network share.
  3. From the CommCell Browser, right-click the CommServe icon, click Control Panel, and then click License Administration. This opens the License Administration window.
  4. Select the Update License tab.
  5. Specify the location of the license file and then click Apply.
  6. The license is processed and the license information is updated in the License Administration dialog box.

If the operation is unsuccessful, a failure message is displayed in a pop-up window. Contact your software provider if the license update is unsuccessful.

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