Install the CommServe Software

Table of contents

Related Topics

Install Requirements

Install Procedure

Cluster Selection

Select Components for Installation

Install Remaining Cluster Nodes

Setup Complete

Post-Install Considerations

System Requirements

Verify that the computer in which you wish to install the software satisfies the System Requirements.

Install Requirements

The following procedure describes the steps involved in installing the CommServe on both clustered and non-clustered environment.

A Microsoft SQL Server 2008 database instance (Enterprise Edition) with the appropriate service pack will be automatically installed while installing the software.

Review the following Install Requirements before installing the software:

General

Cluster Specific

Install Procedure

1. Run Setup.exe from the Software Installation Disc.
2. Choose the language you want to use during installation. Click the down arrow and select the desired language from the drop-down list, and click Next to continue.
3. Select the option to install software on this computer.

NOTES

  • The options that appear on this screen depend on the computer in which the software is being installed.
4. Select I accept the terms in the license agreement.

Click Next.

Cluster Selection

If you are installing in clustered environment, follow the steps below. For non-clustered environment, skip to Select Components for Installation.
5. Select Configure a Virtual Server.

Click Next to continue.
6. Select the disk group in which the cluster group resides.

Click Next to continue.

Select Components for Installation
7. Select the following component(s) to install:
  • Expand CommServe Modules and click CommServe.
  • Clear SRM Server.
8. Click YES to install Microsoft .NET Framework package.

NOTES

  • This prompt is displayed only when Microsoft .NET Framework is not installed.
  • Once the Microsoft .NET Framework is installed, the software automatically installs the Microsoft Visual J# 2.0 and Visual C++ redistributable package.
9. Specify the SQL Server System Administrator password.

Click Next.

NOTES

  • This is the password for the administrator's account created by SQL during the installation.
10. Click Yes to set up a dedicated instance of Microsoft SQL Server for the CommServe Server.
11. Verify the Installation Path for the Database Engine.

Click Browse to change the default location.

Click Next.

NOTES

  • This is the location where you want to setup the Microsoft SQL Server System databases.
  • If you plan to perform VSS enabled backups on the CommServe computer, it is recommended that the CommServe database is not installed on the system drive. VSS restores could cause system state restore issues.
  • The install program installs the database instance.
12. Verify MSSQL Database Installation Path.

Click Browse to change the default location.

Click Next.

NOTES

  • This is the location where you want to install Microsoft SQL Server.
  • This step may take several minutes to complete.
13. If this message is displayed, click Reboot Now to continue. The install program will automatically resume from the point of failure after the reboot.

If the install program does not automatically resume after the reboot:

  • Click the Start button on the Windows task bar, and then click Run.
  • Browse to the installation disc drive, select Setup.exe, click Open, then click OK.

NOTES

  • Click the Skip Reboot option if it is displayed and continue with the installation. You can reboot at a later time if the option is displayed.
14. Click Next.

NOTES

The CommServe Client Name and CommServe Host Name are automatically populated.
15. Select Add programs to the Windows Firewall Exclusion List, to add CommCell programs and services to the Windows Firewall Exclusion List.

Click Next.

  This option enables CommCell operations across Windows firewall by adding CommCell programs and services to Windows firewall exclusion list.

It is recommended to select this option even if Windows firewall is disabled. This will allow the CommCell programs and services to function if the Windows firewall is enabled at a later time.
16. Verify the default location for software installation.

Click Browse to change the default location.

Click Next.

NOTES

  • Do not install the software to a mapped network drive.
  • Do not use the following characters when specifying the destination path:

     / : * ? " < > | #

    It is recommended that you use alphanumeric characters only.
17. Verify the location of the database.

Click Browse to change the default location.

Click Next.

NOTES

  • Do not specify a mapped network drive.
  • Ensure that the drive has at least 1GB of free space.
  • The directory file path selected should not be located on a FAT drive. A FAT drive cannot be supported as the location for this database because it does not allow a temporary sparse file to be generated when creating the database snapshot, which is required for data verification.
18. Select the Create a New Database option and click Next to continue.

NOTES

  • This screen may look different from the example shown.
19. Enter the network or local path where Disaster Recovery Backup files should be stored.

Click Next.

NOTES

  • If you selected Use Network Path, you must enter the Network share username and the Network share password.
    • The Network share username is the domain\username of the user that has administrative rights to the Disaster Recovery Backup destination path.
    • The Network share password is the password of the network share username.
20. Enter the CommCell Username and CommCell Password.

Click Next.
21. Select Setup Software Cache option to download the software updates automatically.

Select Schedule FTP Download of Automatic Updates option to schedule automatic FTP downloading of software updates.

Click Next.
22. Specify the path where the update files from the FTP site should be stored.

Click Next.

NOTES

  • This prompt will be displayed if the Setup Software Cache option was enabled.
23. Click Next.

NOTES

  • Schedule Install of Automatic Updates allows automatic installation of the necessary software updates on the computer on a single or weekly basis. If you do not select this option, you can schedule these updates later from the CommCell Console.
24. Click Yes to configure the CommCell Console for web administration, or Click No to continue without configuring the CommCell Console for web administration.

NOTES

  • The Internet Information Server (IIS) must be installed on this computer in order to configure for web administration.
  • Configuring this computer for web administration allows you to:
    • Access the CommCell Console and Books Online from a remote computer using a Web browser.
    • View CommCell reports via a Web browser.
    • Access Books Online by clicking the Help button (the icon with a ?) in the CommCell Console.
25. Click Next.

NOTES

  • The install program now starts copying the software to the computer. This step may take several minutes to complete.

Install Remaining Cluster Nodes

If you are installing in clustered environment, follow the steps below to install on remaining nodes of the cluster. For non-clustered environment, skip to Setup Complete.
26. To install/upgrade the software on the remaining nodes of the cluster, click Yes.

To complete the install for this node only, click No.
27. Select cluster nodes from the Preferred Nodes list and click the arrow button to move them to the Selected Nodes list.

NOTES

  • The list of Preferred Nodes displays all the nodes found in the cluster; from this list you should only select cluster nodes configured to host this cluster group server.
  • Do not select nodes that already have multiple instances installed. For more information, see Multi Instancing.

When you have completed your selections, click Next to continue.
28. Type the User Name and Password for the Domain Administrator account, so that the installer can perform the remote install/upgrade of the cluster nodes you selected in the previous step.

Click Next to continue.
29. The progress of the remote install for the cluster nodes is displayed; the install can be interrupted if necessary.

Click Stop to prevent installation to any nodes after the current ones complete.

Click Advanced Settings to specify any of the following:

  • Maximum number of nodes on which Setup can run simultaneously.
  • Time allocated for Setup to begin executing on each node, after which the install attempt will fail.
  • Time allocated for Setup to complete on each node, after which the install attempt will fail.

NOTES

  • If, during the remote install of a cluster node, setup fails to complete or is interrupted, you must perform a local install on that node. When you do, the install begins from where it left off, or from the beginning if necessary. For procedures, see Manually Installing the Software on a Passive Node.
30. Read the summary for remote installation to verify that all selected nodes were installed successfully.

NOTES

  • If any node installation fails, you must manually install the software on that node once the current installation is complete. (See Manually Installing the Software on a Passive Node for step-by-step instructions.)
  • The message displayed on your screen will reflect the status of the selected nodes, and may look different from the example.

Click Next to continue.

Setup Complete
31. Click Next.
32. Click Finish.
33. Proceed as follows, based on your installation configuration:
  • If you installed both the CommServe software and the CommServe database in the cluster group:
    1. If the passive node was not available while installing the software, you must manually install the software on the passive node now. (See Manually Installing the Software on a Passive Node for step-by-step instructions.)
    2. Fail over the disk group containing the CommServe to the passive nodes at least once, so that the configurations to the passive node occur. This must be done before installing any other software components. The install program updates the passive nodes on the cluster so that the virtual server can fail over. A program to create the CommServe Data Source Name (DSN) is launched automatically on each passive node.
    3. Fail back the nodes, then continue on to the MediaAgent installation.
    4. You must install the CommCell Console on a physical node of the cluster before proceeding. For instructions, see Install the CommCell Console - Windows.
  • If you installed the CommServe software on the active physical node, and the SQL database resides in the cluster group, you must now install the CommServe software on every passive node as well. For step-by-step instructions, see Manually Installing the Software on a Passive Node.

Post-Install Considerations

General

  • Review Install Considerations after installing the software.

  • Install post-release updates or Service Packs that may have been released after the release of the software. Alternatively, you can enable Automatic Updates for quick and easy installation of updates in the CommCell® console.

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