Frequently Asked Questions - Exchange Compliance Archiver Agent

How Do I Fix MAPI Issues?

If you experience MAPI issues, you should first do the following:

• Check the following:
  • The Exchange Services are running.
  • The databases are mounted.
  • Check the Windows Application Event logs on the Exchange Server for any errors.
  • For Exchange 2010, check the logs located in <Exchange Install Path>\v14\Logging\RPC Client Access) for any errors.
  • For Exchange 2010, the throttling policy is set:

    Click Start, All Programs, and then click Microsoft Exchange Server 2010.

    Click Exchange Management Shell.

    Type the following commands:

    1. New-ThrottlingPolicy –name “cvthrottlingpolicy”
    2. Set-ThrottlingPolicy –identity <service account> –RCAMaxConcurrency $null
    3. Set-Mailbox –Identity <service account> –ThrottlingPolicy “cvthrottlingpolicy”

    Where:

    <service account> is the Exchange Administrator Service Account

• If you are unable to open an existing Outlook profile, create a new profile.
• If you get a MAPI_E_FAIL_ON_PROVIDER (8004011d)error while running a backup, check if the Outlook profile is in the Cache Mode.

  See Troubleshoot - Exchange Mailbox iDataAgent Backup - MAPI_E_FAIL_ON_PROVIDER (8004011d) for more details.

• If Multiple backup jobs running in parallel are failing with profile errors, create CreateProcessSpecificProfile key.

  See Troubleshoot - Exchange Mailbox iDataAgent Backup - Multiple Jobs Failing with Profile Errors for more details. 

• To fix Service Account permission issues use ADSIEDIT for Exchange 2007 and set extended rights to Receive As for Exchange 2010.

  See Troubleshoot - Exchange Mailbox iDataAgent Backup - Service Account Permission Issues for more details. 

• For Outlook, if automatic profile creation is failing, make the service account name unique for the auto discovery process.

  See Troubleshoot - Exchange Mailbox iDataAgent Backup - Automatic Profile Creation is Failing for more details. 

• If you get MAPI_E_NETWORK_ERROR, for Exchange 2010 ensure there is connectivity to the Client Access Role Server. In case of Exchange 2007, ensure connectivity to Mailbox Role Server.
• In case you get the Cannot Open Folder for Mailbox “username” Error:MAPI_E_NOT_FOUND (0x8004010f) error message, verify that the extended rights on the service account have Receive As set on all database on the Exchange Server.

  See Troubleshoot - Exchange Mailbox iDataAgent Backup - Error:MAPI_E_NOT_FOUND(0x8004010f) for more details.

• In case you get the Could Not Open the Exchange Private Message Store with Profile ExchAdm (E_FAIL (0x80004005)) error message, verify that the extended rights on the service account have Receive As set on all database on the Exchange Server.

  See Troubleshoot - Exchange Mailbox iDataAgent Backup - Could Not Open the Exchange Private Message Store with Profile ExchAdm (E_FAIL (0x80004005)) for more details.

• In case you get the ERROR CODE [28:153]: The Mailbox Profile Used by this Product is Invalid error message, verify that the extended rights on the service account have Receive As set on all database on the Exchange Server.

  See Troubleshoot - Exchange Mailbox iDataAgent Backup - ERROR CODE [28:153] for more details.

• You may get a MAPI CDO error during installation because MAPI CDO is not compatible with any version of Microsoft Outlook or Microsoft Exchange Server 2003 or earlier. It is recommended to uninstall MAPI CDO and install MAPI.

  See Troubleshoot - Exchange Mailbox iDataAgent Backup - Error During Installation of MAPI CDO on Exchange 2003 for more details.

• If the backup process hangs during enabling/disabling of MAPI, create a new profile with Enable Referral option selected.

  See  Troubleshoot - Exchange Mailbox iDataAgent Backup - Process Hangs While Enabling/Disabling MAPI for more details.

• The process of profile creation may fail if the service account name is not unique. Also in case of Exchange Server 2010, verify that the Exchange Server name specified in agent properties has the Client Access Role installed.

  See Troubleshoot - Exchange Mailbox iDataAgent Backup - Unable to Log on to Microsoft Information Store/Profile Creation is Failing for more details.

• If the backup process hangs up with extask.cpp:HrInitialize(1342) Initializing MAPI subsystem error message, uninstall MAPI CDO and install MAPI.

  See Troubleshoot - Exchange Mailbox iDataAgent Backup - extask.cpp:HrInitialize(1342) Initializing MAPI subsystem error for more details.

How do I Assign Full Access to All mailboxes on a Server

For Exchange server 2010

• Ensure that the service account is a member of Organization Management group.
• Ensure that the mail-enabled user is a member of the Local Administrator Group and have rights to all mailboxes on the server.

To assign full access follow the steps given below:

• Using ADSIEDIT navigate to Configuration | Services | Microsoft Exchange.
• Right-click your organization name, click Properties | Securities and click the Advanced tab.
• Click Edit to modify the permissions set for Organization Management group.
• Click to select Full Control, Receive As and Send As permissions and wait for replication.
• Click the Effective Permission tab and Select the name of the backup account.
• The backup account should display the following as selected:

  Full Control

  All Extended Rights

  Send As

  Receive As

• Start the PowerShell and type the following to add the backup account so it has full control over all the databases:

Get-MailboxDatabase -server (server name) | Add-ADPermission -user "backup account" -ExtendedRights Receive-As

•  Navigate to the Exchange Management Console, right-click the <mailbox> and click Manage Full Access Permissions to view the mailbox listed under Full Access Permissions.

For Exchange server 2007

• Service account should be a member of Exchange Organization Administrators group.
• Ensure that the mail-enabled user is a member of the Local Administrator Group and have rights to all mailboxes on the server.

For Exchange server 2003

• The mail-enabled user is a member of the Local Administrator Group and have rights to all mailboxes on the server.
• Using the Exchange System Manager snap-in, right-click the organization object and delegate control.
• Using the Wizard, assign the MailboxAdmin user Exchange Full Administrator privileges.