Troubleshoot - Microsoft Exchange Public Folder iDataAgent Backup

Filter data that consistently fails

Problem

Some items such as files or folders e.t.c., fail because they are locked by the operating system or application and cannot be opened at the time of the data protection operation. This items will be displayed in the "Items That Failed" list when Job History Report is run.

Solution

Filter the files that consistently appear in the "Items That Failed" list on the data protection Job History Report and exclude those files or folders during backup to avoid backup failure.