Troubleshoot - Microsoft Exchange Public Folder iDataAgent Restore

Restore a deleted public folder from a user's mailbox

In situations where a Public Folder created in a user’s mailbox (not the Administrator’s mailbox) is backed up and then deleted before it’s restored, the user won’t see the folder after the restore due to a change in ownership. For security reasons, the system assigns the ownership of the restored folder to the Administrator. Therefore, the user won’t see the restored folder unless the Administrator changes the permission back to the user. The Event Viewer will issue the following message to notify you of this condition:

"Warning: Please manually set folder [...] permission."

If you want the user to be able to view that folder after the restore, which would normally be the case, then the Administrator must manually set the folder permission back to the ownership of the user.

Recovering Data Associated with Deleted Clients and Storage Policies

The following procedure describes the steps involved in recovering data associated with the following entities:

• Deleted Storage Policy
• Deleted Client, Agent, Backup Set or Instance

Before you Begin

This procedure can be performed when the following are available:

• You have a Disaster Recovery Backup which contains information on the entity that you are trying to restore. For example, if you wish to recover a storage policy (and the data associated with the storage policy) that was accidentally deleted, you must have a copy of the disaster recovery backup which was performed before deleting the storage policy.
• Media containing the data you wish to recover is available and not overwritten.
• If a CommCell Migration license was available in the CommServe when the disaster recovery backup was performed, no additional licenses are required. If not, obtain the following licenses:
  • IP Address Change license
  • CommCell Migration license

  See License Administration for more details.

• A standby computer, which will be used temporarily to build a CommServe.

Recovering Deleted Data

1. Locate the latest Disaster Recovery Backup which contains the information on the entity (Storage Policy, Client, Agent, Backup Set or Instance) that you are trying to restore.
   • You can check the Phase 1 destination for the DR Set or use Restore by Jobs for CommServe DR Data to restore the data.
   • If the job was pruned and you know the media containing the Disaster Recovery Backup, you can move the media in the Overwrite Protect Media Pool. See Accessing Aged Data for more information. You can then restore the appropriate DR Set associated with the job as described in Restore by Jobs for CommServe DR Data.
   • If the job is pruned and you do not know the media containing the Disaster Recovery Backup, you can do one of the following:

     If you regularly run and have copies of the Data on Media and Aging Forecast report you can check them to see if the appropriate media is available.

2. On a standby computer, install the CommServe software. For more information on installing the CommServe, see CommServe Deployment.
3. Restore the CommServe database using the CommServe Disaster Recovery Tool from the Disaster Recovery Backup described in Step 1. (See Restore a Disaster Recovery Backup for step-by-step instructions.)
4. Verify and ensure that the Bull Calypso Client Event Manager Bull Calypso Communications Service (EvMgrS) is running.
5. If you did not have a CommCell Migration license available in the CommServe when the disaster recovery backup was performed, apply the IP Address Change license and the CommCell Migration license on the standby CommServe. See Activate Licenses for step-by-step instructions.
6. Export the data associated with the affected clients from the standby CommServe as described in Export Data from the Source CommCell.

   When you start the Command Line Interface to capture data, use the name of the standby CommServe in the -commcell argument.

7. Import the exported data to the main CommServe as described in Import Data on the Destination CommCell.

   This will bring back the entity in the CommServe database and the entity will now be visible in the CommCell Browser. (Press F5 to refresh the CommCell Browser if the entity is not displayed after a successful merge.)

8. If you have additional data that was backed up after the disaster recovery backup and before the deletion of the entity, use the procedure described in Import Metadata from a Tape or Optical Media to obtain the necessary information.
9. You can now browse and restore the data from the appropriate entity.

   As a precaution, mark media (tape and optical media) associated with the source CommCell as READ ONLY before performing a data recovery operation in the destination CommCell.