Managed Backup Services - Service Provider

On boarding Tenants

The process for bringing tenants onboard to the system involves both providing a way for users to request access and a method to physically add users and computers to the CommServe. All these tasks can be achieved using the CommCell Console, however it is advisable to automate as much of this as possible.

How Users Request Access

Create a database table to store user account requests on a web server accessible to your target audience.

Here is a sample table schema used by the web pages and scripts that follow.

CREATE TABLE [dbo].[user_accounts](

[id] [int] IDENTITY(1,1) NOT NULL,

[login] [varchar](50) NULL,

[password] [varchar](50) NULL,

[custContact] [varchar](50) NULL,

[custContactEmail] [varchar](50) NULL,

[companyName] [varchar](50) NULL,

[requestDate] [datetime] NULL,

[approvedDate] [datetime] NULL,

[clientgroupname] [varchar](50) NULL,

[activated] [varchar](50) NULL )

ON [PRIMARY]

Create a web page having a form for user to fill in along with download links for the “seed” package created earlier.

Once the request is written to the database, the web page will send an email notification to the Service Provider Administrator informing them of the request.

You can create a similar webpage for your tenants using the downloadable form and configurations provided in the link here. Click to download the files and make necessary changes to host a web page for your tenants.

The administrator sees the request and updates the database indicating either approval or denial of the account request. This can be done though a simple web page as displayed on the right.

Click to download a sample page and make necessary changes to approve your tenants.

adding users to the system

After approving the user who signed up using the Signup form, follow the steps below to configure each tenant that will be allowed access to join the CommServe:

1.	Create a User Account. This user account will be used by tenant administrators who will administrate the tenant computers within their environment.	You may either use the CommCell Console or Command Line to create a User Account. See Create a User Account using CommCell Console. See Qcommands using Command Line.
2.	Create one Client Computer Group for each tenant.	You may either use the CommCell Console or Command Line to create a Client Computer Group. See Create a Client Computer Groups using CommCell Console. See CommServ.QS_CreateClientGroup.Readme.html to Create a Client Computer Group and see Qcommands for adding clients to the Client Computer Group using Command Line.
3.	Create a CommCell user group for each tenant and give it the following: ALL Capabilities. Association to their specific Client group. Make sure to assign the correct user account to the respective user group.	See Create a User Group for step-by-step instructions. A user group given association to the CommCell level will be able to perform all actions on the CommCell. In this case all functions in the Control Panel will be available to them. User groups who do not have association to the CommCell level but instead have associations to entities at lower levels will be able to perform all actions limited to the associated entities. These users will be able to perform functions in the Control Panel that do not affect the CommCell globally.
4.	If the signup request was denied, send an email to users informing them about it.
You may automate the above steps using the scripts provided on the right. Click to download the scripts for automation of the above process.

Adding computers to the system

1.	Once a tenant installs a computer to the CommServe (using the provided custom package), move it from the WaitingRoom group to the client group which belongs to that user. Also make sure to remove the client computer from the WaitingRoom group.	You may either use the CommCell Console or Command Line to change Client Computer Group. See Associating/Disassociating Clients using CommCell Console. See CommServ.QS_SetClientGroup.Readme.html using Command Line.
You can set up a script that looks up the owner of the installed computer and moves them to the appropriate client group automatically by creating a mapping file which defines the user belonging to their respective client groups. Click to download the scripts for automation of the above process.