Upgrade QSnap - Windows and Unix

QSnap is never upgraded by itself; it is upgraded automatically when you upgrade the iDataAgent you are using with it. This applies to Windows and Unix platforms in clustered and non-clustered environments. Consider the information on this page when you are upgrading an iDataAgent that uses QSnap.

• When QSnap is upgraded with any associated iDataAgent, the system requires rebooting near the end of the upgrade process. See Reboot or Log Off Requirements.
• Note the following if you are doing a remote upgrade of systems that have Windows File System and QSnap installed:

  Because QSnap is being upgraded, users in the remote locations must reboot after the Upgrade Summary screen appears. In addition, the remote users must then log on locally to their machines (with the same account used in the remote upgrade) before the upgrade can be completed.

Windows Non-Cluster

For upgrade procedures for QSnap and its associated iDataAgent on Windows in a non-cluster environment, see the upgrade procedure for the associated iDataAgent:

• Upgrade the Image Level iDataAgent - Windows
• Upgrade the Image Level ProxyHost iDataAgent - Windows
• Upgrade the Windows File System iDataAgent
• Upgrade the Quick Recovery Agent - Windows
• Upgrade Recovery Director

Windows Cluster

For upgrade procedures for QSnap and its associated iDataAgent on Windows in a cluster environment, see the upgrade procedure for the associated iDataAgent:

• Upgrade the Image Level iDataAgent - Windows - Clustered Environment
• Upgrade the Image Level ProxyHost iDataAgent - Windows - Clustered Environment - Virtual Server
• Upgrade the Windows File System iDataAgent -  Clustered Environment
• Upgrade the Quick Recovery Agent - Windows - Clustered Environment
• Upgrade Recovery Director - Clustered Environment - Virtual Server

Unix

For upgrade procedures for QSnap and its associated iDataAgent on Unix in a non-cluster environment, see the upgrade procedure for the associated iDataAgent:

• Upgrade the Quick Recovery Agent - Unix
• Upgrade the Image Level ProxyHost - Unix
• Upgrade Recovery Director - Unix

NOTES

• When QSnap is upgraded with any associated iDataAgent, the system requires rebooting near the end of the upgrade process. See Reboot or Log Off Requirements.
• Contact your software provider for information on upgrading QSnap Unix with the following Agents: Image Level, Image Level Proxyhost.

General

• Install post-release updates or Service Packs that may have been released after the release of the software. If you are installing a Service Pack, verify and ensure that it is the same version as the one installed in the CommServe Server. Alternatively, you can enable Automatic Updates for quick and easy installation of updates in the CommCell component.