Review the following before upgrading the software:General
- Review the
Upgrade
Strategy before upgrading the software.
- Verify that no jobs are in progress or scheduled to occur while the
software is being upgraded on the client. If jobs are scheduled, either
perform the upgrade at another time or disable all jobs in the client using
the Activity Control tab from the Client Computer Properties
dialog box in the CommCell Console.
Once the upgrade is completed, you can enable the jobs from this dialog box.
- Verify that the CommServe computer is accessible and all services
on the CommServe and the MediaAgent in which you wish to perform the
upgrade are running.
- Verify that the SQL Server instance used by the CommServe is running on the
CommServe computer.
- Verify that all applications (CommCell Console, Service
Control Manager) are
closed.
- Close all applications and disable any programs that run automatically,
including antivirus, screen savers and system utilities. Some programs,
including antivirus software, may be running as a service. Stop and disable
all non-essential services before you begin. You can re-enable them after
the upgrade.
- The files and folders associated with CommCell components should not
be opened by other applications (for example, Windows Explorer, FTP, etc.) on this
computer or from other computers during the upgrade.
- Verify that you have the
software
installation disc that is appropriate to the destination computer’s
operating system.
Make sure that you have the latest
software
installation disc before
you start to install the software. If you are not sure, contact your
software provider.
- The CommServe must be upgraded before performing silent upgrades
on any of the clients in the CommCell.
- If the CommServe, MediaAgent, and/or clients are communicating across
one or more firewalls, ensure that ports 8400 through 8403 are allowed
connections through the firewall for these computers.
Macintosh
- For Macintosh, before installing/upgrading the product, log on to the client as a valid user.
In the terminal window, issue the su - root command to substitute
your user identity with that for the root user. Then enter the
valid root user password.
- For Macintosh, create user groups with permissions to help with the install/upgrade as
follows:
- From the Finder,
go to the NetInfo
Manager utility by selecting Applications > Utilities > NetInfo Manager .
-
Select Security >
Authenticate.
-
In the pop-up screen,
enter a user name and password with administration privileges.
-
Highlight Groups.
-
Select Directory >
New Subdirectory > Get “New_Directory”.
-
Change
“New_Directory” to a user-defined directory name.
-
Select Directory >
New Properties.
-
Assign the property
name GID and property value 777.
-
Save the changes and
update the copy.
- For Macintosh File System, ensure that the hashed form of the login
password (for example, AK4yMgoTZCWYQ) will be used. To this
purpose, follow these steps:
- From the client computer, enter a command that allows you to check
if the root password is in hashed form (alternatively, you can use the
Mac NetInfo GUI utility). For example:
root# nireport / /users name passwd | grep root
If the password is not in hashed form, go to the next step.
- Get the hashed password. For
example:
root# openssl passwd -crypt
-salt value cv_slam
where value can be any alphanumeric value (e.g.
yz)
- Replace the root password with the hashed
form of this password (e.g., yzijgGETFnb/E) in the NetInfo
database (alternatively, you can use the Mac NetInfo GUI utility).
For example:
root# niutil
-createprop / /users/root passwd yzijgGETFnb/E
- For Macintosh File System, enable the rexec protocol before starting the
remote install. For systems running on Mac OSX 10.4.x version, you need to
create a file called "exec" under /etc/xinetd.d with the following content:
service exec
{
disable = no
socket_type = stream
wait = no
user = root
server = /usr/libexec/rexecd
groups = yes
flags = REUSE
log_type = SYSLOG daemon debug
}
Remote Install using rexec protocol will not work without this file being
present. Once this file is created, xinetd may automatically start up on the
system. If this does not happen, either start the xinetd service manually
or, if necessary, reboot the machine.
-
For Macintosh File System, if the CommCell Console is already installed along
with the iDataAgent on the "remote" client being upgraded, the upgrade
will fail with a message similar to the following:
"Unable to upgrade Calypso on remote host dunk.company.com. There are
some Calypso SubSystems installed there which cannot be upgraded via push (or silent)
install (CVGxGUI)"
As a workaround, do the following:
- Uninstall the CommCell Console.
- Perform the upgrade.
- Reinstall the CommCell Console.
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