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The SRM Server is installed on the same computer in which the CommServe is installed. This page contains information on recovering the SRM Server and the CommServe.
Ensure that you have set up a disaster recovery plan for the CommServe and SRM Server computer. For more information see, Disaster Recovery Using a Hot-Site - Planning.
The SRM Server software stores metadata in the CommServe Database Engine and reports related information in the SQL Reporting Services. This metadata and data residing in the Reporting Services are automatically backed up when you perform a Disaster Recovery Backup. See Disaster Recovery Backup, for detailed information. For step-by-step instructions for performing a Disaster Recovery Backup, see Schedule a Disaster Recovery Backup or Start a Disaster Recovery Backup.
In the event of a disaster, the CommServe and SRM Server must be built together and can be rebuilt to the same computer with the same host name and IP address or to a new computer with a different host name and IP address.
You can also rebuild the computer as follows:
In this case, you have to perform a Data Collection and re-run the reports as the existing report snap history will be lost.
For step-by-step instruction, see Rebuild the CommServe and SRM Server - Non-Clustered to Clustered Computers or Vice-Versa or Cross Instance Restore.
If the client computer is damaged or destroyed, rebuild the hardware as it existed before and re-install the appropriate SRM Agent software in the client computer. For more information on installing a SRM Agent, see Deployment.