Client Job History - How To

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View the Data Protection Job History of a Client

View the Data Recovery Job History of a Client

View the Job History of a Client Computer Group

View the Media or Mount Paths of a Job History

View Job History Details

View the Events of a Job History

View the Items That Were Protected During a Data Protection Operation

View the Items that Were Not Indexed During Content Indexing

View the Items that Were Successfully Content Indexed

View the Log Files of a Job History

View the Data Protection Job History of a Client

To view the data protection job history of a client:

1. From the CommCell Browser, right-click a client computer whose data protection history you want to view, click View, then click View Job History.
2. From the Job History Filter, select Backup, QR Volume Creation, and/or Archive/Compliance Archive from the Data Protection Operations pane, then click OK.
3. If you want to view more advanced options, from the Job History Filter window, select Backup and/or QR Volume Creation, then click Advanced.
4. From the Data Protection History Advanced Filter, select the type of backup you would like to view, as well as the type of QR Volume Creation operation. Click OK.
5. The system displays the options you selected in the Data Protection Job History window.
6. Click OK.

View the Data Recovery Job History of a Client

To view the history of data recovery operations:

1. From the CommCell Browser, right-click a client computer whose data recovery history you want to view, click View, then click to view a job history.
2. From the Job History Filter dialog box, select Restore, QR Volume Recovery, Recovery/Retrieve and/or Stub Recall from the Data Recovery Operations pane, then click OK.
   • If you want to view more advanced options for restores, from the Job History Filter, select Restore, then click Advanced.
   • From the Data Recovery History Advanced Filter select the destination client computer of the restores you would like to view, then click OK.
3. The system displays the results of the options you selected in the Data Recovery Job History window.

   If you selected Stub Recall as a job history filter option, the system displays the results of the options you selected in the Data Recovery Job History window's Stub Recall Jobs tab.

4. Click OK.

View the Job History of a Client Computer Group

To view the job history of a client computer group:

1. From the CommCell Browser, right-click a client computer whose job history you want to view, click View, and then click Job History.
2. From Job History Filter dialog box:
   • If you wish to view Data Protection Operations:
     • Click Backup, QR Volume Creation, and/or Archive/Compliance Archive from the Data Protection Operations pane, then click OK.
     • If you want to view more advanced options, from the Job History Filter window, select Backup and/or QR Volume Creation, then click Advanced.
     • From the Data Protection History Advanced Filter, select the type of backup you would like to view, as well as the type of QR Volume Creation operation. Click OK.
     • The system displays the options you selected in the Data Protection Job History window.
   • If you wish to view Data Recovery Operations:
     • Click either Restore, QR Volume Recovery, and/or Recovery/Retrieve from the Data Recovery Operations pane, then click OK.
     • If you want to view more advanced options for restores, from the Job History Filter, select Restore, then click Advanced.
     • From the Data Recovery History Advanced Filter select the destination client computer of the restores you would like to view, then click OK.
     • The system displays the options you selected in the Data Recovery Job History window. Click OK.

View the Media or Mount Paths of a Job History

To view media or mount paths associated with a job history:

1. From the CommCell Browser, right-click the entity (e.g., subclient, client computer, etc.) whose job history you want to view, click View, and then select the appropriate history.
2. From the Job History window select the filter options, if any, that you want to apply, and then click OK.
3. From the job history widow, right-click the backup whose media or mount paths you want to view, and then click View Media.
4. The Media Used By Job ID window displays a list of media or mount paths used by the operation.
5. Click OK.

View Job History Details

Required Capability: See Capabilities and Permitted Actions

To view the details of a job history:

1. From the CommCell Browser, right-click the entity (e.g., subclient, client computer, etc.) whose job history you want to view, click View, and then click job history.
2. From the Job History Filter dialog box, select the filter options that you want to apply and click OK.
3. From the Data Management Job History window, right-click the job whose job details you want to view, and then click View Job Details.
4. The Job Details dialog box appears, displaying detailed job history in General, Details, Phase Details and Attempts tabs for the selected job.
5. Click OK.

If viewing the details of a job with a pending or failed status, the Reason for Job Delay field will contain an Error Code, which, if clicked, will launch the customer support website displaying troubleshooting article(s) related to the specific issue.

View the Events of a Job History

Required Capability: See Capabilities and Permitted Actions

To view the events associated with a job:

1. From the CommCell Browser, right-click the entity (e.g., subclient, client computer, etc.) whose job history you want to view, click View, and then click Job History.
2. From the Job History Filter dialog box, select the filter options that you want to apply and click OK.
3. From the Data Management Job History window, right-click the job whose job details you want to view, and then click View Events.
4. The All Found Events window gets displayed. If no events where found for the back up, a message is displayed to that effect.
5. Click Close.

View the Items That Were Protected During a Data Protection Operation

This option is available for File System-like agents.

Required Capability: none required

To view the list of items that were protected during a data protection operation.

1. From the CommCell Browser, right-click the entity whose history of data protection operations you want to view, click View, and then click the necessary options to view a job history.
2. From the Job History Filter dialog box, select the filter options, if any, that you want to apply, and then click OK.
3. From the Job History window, right-click the operation whose list of protected items you want to view, and then select View backup file list/View Backed Up Messages. The Backup file List window displays a list of the backed up files/messages that were included in the backup job. You can use the Search option to find items in the window.
4. Click File -> Exit.
5. Click Close from the Job History window.

View the Items that Failed to Content Index

This option is available for operations that performed content indexing.

To view the list of items that failed to content index:

1. From the CommCell Browser, right-click the entity whose operations you want to view, click View, and then click the necessary options to view a job history.
2. From the Job History Filter dialog box, select the filter options, if any, that you want to apply, and then click OK.
3. From the Job History window, right-click the job for which you want to view the list of items failed to content index, select View Content Index, and click Failed Items.
4. Click Close.
5. Click Close from the Job History window.

View the Items that Were Successfully Content Indexed

This option is available for operations that performed content indexing.

To view the list items that were not indexed during content indexing:

1. From the CommCell Browser, right-click the entity whose operations you want to view, click View, and then click the necessary options to view a job history.
2. From the Job History Filter dialog box, select the filter options, if any, that you want to apply, and then click OK.
3. From the Job History window, right-click the job for which you want to view the successfully content indexed items, select View Content Index, and click Successful Items.
4. Click Close.
5. Click Close from the Job History window.

View the Log Files of a Job History

Required Capability: See Capabilities and Permitted Actions

To view the log files of a Job History:

1. From the CommCell Browser, right-click the entity whose job history you want to view, and then click to view a job history.
2. From the job history filter window select the filter options, if any, that you want to apply, and then click OK.
3. From the job history window, right-click the job whose log files you want to view, and then click View Logs.
4. The contents of the log file related to the selected job history are displayed in the Log File for Job n window.

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