CommNet Browser - How To
Topics | How To | Troubleshoot | Related Topics
Running the CommNet Browser
Run the CommNet Browser from
a Remote Computer - Windows
Run the CommNet
Browser from a Remote Computer - Linux
Run the
CommNet Browser as a Stand-Alone Application - Windows
Run the
CommNet Browser as a Stand-Alone Application - Macintosh
Configuring the CommNet Browser
Customize the CommNet
Dashboard
Change the URL Used for Launching
the CommNet Browser as a Remote Web-Based Application
Configure the Maximum Number of
CommNet Browsers that can be Opened
Modify the CommNet Browser Timeout Interval
Change the URL for launching the
CommCell Console/QSM Console for remote administration
Email Configuration
Define the Mail Server
Defining the Sender's Address
Define the Port for the SMTP Server
CommNet Browser Operations
Email CommNet Browser Components
View Troubleshooting Article(s)
Available from the Customer Support Website
Run the CommNet Browser as a Remote
Web-Based Application
- Windows
Before you Begin
To access
the CommNet Browser as a remote web-based application, you need the following:
- The CommNet Server computer must have
Microsoft Internet Information Service (IIS) 4 or higher Web Server
installed.
- The CommNet Server must be configured for web administration during the
CommNet Server installation.
- If you are using an alternate computer for web administration:
- Logon to the computer as an
Administrator or a member of the Administrator's group.
- Ensure that the computer has IIS installed and IIS Services are running.
(See Web Administration for more
information.)
- Install the CommNet Browser.
- You must have a Java-enabled web browser with the correct version of JRE
installed. (See
System
Requirements - CommNet Browser as a Remote Web-Based Application for more information.)
|
Remote access to the CommNet Server may not be available for computers running
outside of a firewall. To enable web access to the CommNet Server in this
scenario, you
must enable the firewall port specified in Microsoft Internet
Information Service (IIS) Web Server on the CommNet Server. (By default,
this port is 80.) |
To run
the CommNet Browser as a remote web-based application:
- Open a Java-enabled Web browser from any computer with which the CommNet
Server is accessible.
- If you are running the CommNet Browser as a remote web-based application
for the first time, type the URL of the CommNet Server into the browser. By default, the URL is:
http://<CommNet_Server_name>/<web_alias>
If you are using the IIS of an alternate computer, the default URL is:
http://<name
of computer with IIS installed>/<web_alias>.
- The first time you attempt to access the CommNet Server remotely, the system will check to see whether the
Java Web Start plug-in is installed. If it is not, you will be given the option to
download and install it.
- When prompted by the Java plug-in installation window, select the
desired
location and follow the instructions to download and install it.
- If prompted to use the Java plug-in as your default JRE version, click
Yes.
- Click Yes if you wish to create Desktop and Start menu shortcuts
for the CommNet Browser.
These shortcuts will allow you to subsequently access the CommNet Browser by
either clicking the Desktop icon or navigating to the software's folder in
the Start | Programs menu. If you do not wish to create these shortcuts, click
No. Note that this option will only appear the first time you remotely access
the CommNet Browser from that computer.
- In the Login dialog box, type the username, password, and
CommNet Server name.
In a few moments, the CommNet Browser will be displayed.
- If you chose to create Desktop and Start menu icons for the CommNet
Browser in Step 3, then you can subsequently access the
CommNet Browser by double-clicking the CommNet Browser icon and entering the
credentials described in Step 4.
Run the CommNet Browser as a
Remote Web-Based Application - Linux
Before you Begin
To access
the CommNet Browser from a remote Linux computer, you need the following:
To
run the CommNet Browser from a remote Linux computer:
- Create a symlink in the Java plug-in directory of the supported web
browser you plan to use.
- From any computer on the network, open the Java-enabled web browser.
- Type the URL of the CommNet Server in the browser.
By default, the URL is:
http://<CommNet_Server_name>/<web_alias>
- The first time you attempt to access the CommServe remotely, the software will check to see whether the
Java plug-in is installed. If it is not, you
will be given the option to download and install it.
- When prompted by the Java plug-in installation window, select the desired
location and then follow instructions to download and install it.
- If prompted to use the Java plug-in as your default JRE version, click Yes.
- n the Login dialog box, type the username, password, and
CommNet Server name.
In a few moments, the CommNet Browser will be displayed.
Run the CommNet Browser as a Stand-Alone Application - Windows
Before you Begin
- Ensure the CommNet services are running on the CommNet Server computer.
- Ensure that the version of the CommNet Browser you are using is the same
version as the CommNet Server.
- Ensure that you have a valid user account.
To run
the CommNet Browser as a stand-alone application:
- Launch the CommNet Browser from the Start | Programs menu, or by
clicking the CommNet Browser icon on your desktop.
- Enter the User Name, Password, and and the name of
the CommNet Server you wish to connect to.
Click OK to continue.
- If you have not activated the license yet, you will receive a reminder
prompt to do so.
Click OK to continue.
In a few moments, the CommNet Browser will open.
Run the CommNet Browser as a Stand-Alone
Application - Macintosh
Before you Begin
- Ensure the CommNet services are running on the CommNet Server computer.
- Ensure that the version of the CommNet Browser you are using is the same
version as the CommNet Server.
- Ensure that you have a valid user account.
To run
the CommNet Browser as a stand-alone application on a Macintosh computer:
- Log on as a root user to the Macintosh computer that has the CommCell Console
(stand-alone version) installed.
- From a Terminal window, enter the commnet command and press
Return. The Login window
is displayed.
- From the Login window,
type a valid user name and password for the CommCell in the
User Name and
Password fields. Then type the name of the CommCell in the
CommNet Server field. If you had previously
logged on to the CommNet Browser and are logging back in, select the
CommNet Server name from the appropriate list.
Click OK to log in.
In a few moments, the CommNet Browser will open.
Required Capability: See Capabilities and
Permitted Actions
To
customize the CommNet Dashboard:
- From the Settings menu, click Browser Options. The
Browser Options
dialog box is displayed.
- Select the Customize Dashboard tab.
- Arrange the available reports to display in the dashboard by dragging
each report into the appropriate space or right-click on a report space to
Add and/or Change a report from the popup menu. Available reports include:
- Last 7 Days Data Growth - Combined
- Last 7 Days Data Growth - Incremental
- Last 7 Days Data Growth - Full
- Last 7 Days DP Activity - Data Size
- Last 7 Days DP Activity - Job Detail
- Last 7 Days DP Coverage
- Last 7 Days Job Success
- Right-click on a space to remove a report from the dashboard.
- If desired, select options to include chart options or a chart table.
- Click OK.
Required Capability: See Capabilities and
Permitted Actions
To
change
the URL:
- From the CommNet tree, right-click the CommNet Server node, and then click Properties.
- From the
CommNet Properties
dialog box, enter the new URL in the URL box.
- Click OK.
Required Capability: See Capabilities and
Permitted Actions
To
change
the URL:
- From the CommNet tree, right-click the CommNet Server node, and then click Properties.
- From the
CommNet Properties
dialog box, enter the number in the Number of simultaneous GUI connections
allowed box.
- Click OK. The information is saved, and will take effect upon the
next login to the CommNet Server.
|
Use this parameter to increase or decrease the number of open CommNet Browsers,
depending on the hardware available in the computer in which the CommNet Server
is installed. |
Required Capability: See Capabilities and
Permitted Actions
To
modify the CommNet Browser Timeout Interval:
The CommNet Browser session is disconnected after being idle for a specified
period (the system default is 2 hours). The following procedure can be used to
modify the timeout interval.
- On the Setup menu, click Browser Options.
- From the Browser Options dialog box, verify that the Timeout
Enabled box
is selected.
- Choose the hours and
minutes, and then click OK.
Required Capability: See Capabilities and
Permitted Actions
To
change
the URL:
- On the Setup menu, click Cell
Configuration.
- From the Cell Configuration (General)
dialog box, type the new URL in the URL box.
- Click OK. The new URL is saved.
|
- You can edit the URL to use another IIS server which points
to the CommServe/QSM Server computer. Once saved, the CommNet Browser will
subsequently use the URL to
launch the appropriate Console, when you choose the Remote
Administration option from the appropriate Cell.
- If the correct
version of the CommCell Console is installed locally on the computer in which
the CommNet Browser is launched, then the CommCell Console will be launched as an
application instead of as a remote web-based application. This option is not available for
QSMCells and
is supported on Macintosh.
|
Required Capability: See
Capabilities and
Permitted Actions
To define the Mail Server that is used to send alerts and scheduled tasks:
- From the CommNet tree, right-click the CommNet Server node, and then click Properties.
- From the CommNet Properties
dialog box, enter the new mail server in the Mail Server box.
- Click OK.
|
If the Mail Server is not configured properly, alerts and
scheduled tasks will not be sent to their intended recipients. If these
are not sent properly, this information will be collected in the CommNet Server
database
and will not be sent until the Mail Server is configured properly. After
this information has been accumulated for 24 hours, the CommNet Server will start
pruning this information. |
Required Capability: See
Capabilities and
Permitted Actions
To define the Sender's Address of all mail messages sent from the CommNet Server:
- From the CommNet tree, right-click the CommNet Server node, and then click Properties.
- From the CommNet Properties
dialog box, enter the new sender's address in the Sender's Address box.
- Click OK.
|
If the Sender's Address is not configured properly, alerts and scheduled tasks will not be sent to their intended recipients. If these are not sent properly, this information will be collected in the CommNet
Server database and will not be sent until the Sender's Address is configured properly. After this information has been accumulated for 24 hours, the CommNet Server will
start pruning this information.
|
Required Capability: See
Capabilities and
Permitted Actions
To define the port at which the alert subsystem connects to the SMTP
server:
- From the CommNet tree, right-click the CommNet Server node, and then click Properties.
- From the CommNet Properties
dialog box, select an SMTP port from the
SMTP Port box.
- Click OK.
|
If the SMTP Port is not configured properly, alerts and
scheduled tasks will not be sent to their intended recipients. If these
are not sent properly, this information will be collected in the CommNet Server
database
and will not be sent until the SMTP Port is configured properly. After
this information has been accumulated for 24 hours, the CommNet Server will start
pruning this information.
|
Email CommNet Browser Components
Required Capability: See Capabilities and
Permitted Actions
Before you Begin:
- Ensure that the email server settings have been configured in the CommNet Properties
dialog box.
To
email CommNet Browser components:
- From the Standard Tool Bar, click the Email icon.
- Enter the appropriate e-mail addresses in the To: and From:
fields. Click the To: icon to launch the
Select
Recipients dialog box.
- Select a file type (.pdf or
.xls) into which the CommNet Browser
component will be converted.
- If desired, create a message in the Message field.
- Click Send.
The email and attached CommNet Browser component is sent.
View Troubleshooting Article(s) Available from the Customer Support Website
Required Capability: See Capabilities and
Permitted Actions
To view
the troubleshooting article(s) available from the customer support website:
- Generate the appropriate report as described in
Reports.
- Once the report has been generated, navigate to and double-click the failed
job. The
Job Details dialog box will appear.
- If an error code is available for that particular job, it will be displayed
in the Failure Reason field in the General tab of the
Job
Details dialog box.
- Click the error code hyperlink. This will launch the customer support website and display the related
troubleshooting article(s).
|
The Error Code field will only contain a code if a job has not completed
successfully. |