Install the Quick Recovery Agent - Windows

Table of Contents

Install Requirements

Before You Begin

Install Procedure

Getting Started

Cluster Selection

Select Components for Installation

Configuration of Other Installation Options

Download and Install Latest Packs

Client Group Selection

Schedule Automatic Update

Configure QSnap

Verify Summary of Install Options

Install Remaining Cluster Nodes

Setup Complete

Post-Install Considerations

Install Requirements

The following procedure describes the steps involved in installing the Quick Recovery Agent and QSnap on both cluster and non-cluster environment.

The Quick Recovery Agent is installed on the server for which you will be creating Quick Recovery volumes. (This computer is referred to as the Client computer in this install procedure.) In addition, you should also install any snapshot enablers you plan to use with the Agent.

Verify that the computer in which you wish to install the software satisfies the minimum requirements specified in System Requirements - Quick Recovery Agent.

Review the following Install Requirements before installing the software:

General

Cluster Specific

Before You Begin

Install Procedure

Getting Started

1. Place the Software Installation Disc for the Windows platform into the disc drive.

After a few seconds, the installation program is launched.

If the installation program does not launch automatically:

  • Click the Start button on the Windows task bar, and then click Run.
  • Browse to the installation disc drive, select Setup.exe, click Open, then click OK.

NOTES

  • If you are installing on Windows Server Core editions, mount to Software Installation Disc through command line, go to the AMD64 folder and run Setup.exe.
2. Choose the language you want to use during installation. Click the down arrow and select the desired language from the drop-down list, and click Next to continue.
3. Select the option to install software on this computer.

NOTES

  • The options that appear on this screen depend on the computer in which the software is being installed.
4. Read the Welcome screen.

Click Next to continue, if no other applications are running.
5. Read the virus scanning software warning.

Click OK to continue, if virus scanning software is disabled.
6. Read the license agreement, then select I accept the terms in the license agreement.

Click Next to continue.

Cluster Selection

If you are installing in clustered environment, follow the steps below. For non-clustered environment, skip to Select Components for Installation.
7. Select Configure a Virtual Server.

Click Next to continue.
8. Select the disk group in which the cluster group resides.

Click Next to continue.

Select Components for Installation
9. Select the component(s) to install.

NOTES

  • Your screen may look different from the example shown.
  • Components that either have already been installed, or which cannot be installed, will be dimmed. Hover over the component for additional details.
  • If you wish to install the agent software for restore only, select Install Agents for Restore Only checkbox. See Installing Restore Only Agents for more information.
  • The Special Registry Keys In Use field will be highlighted when GalaxyInstallerFlags registry key is enabled. Move the mouse pointer over this field to see a list of registry keys that have been created in this computer.

Click Next to continue.

To install the Quick Recovery Agent, expand the Client Modules folder and the Quick Recovery folder and select the following:

  • Quick Recovery Agent

When you select the Quick Recovery Agent for installation, QSnap is automatically selected for installation.

Select for installation any of the following components that you plan to use with the Quick Recovery Agent:

  • SnapView Enabler for Quick Recovery
  • VSS Enabler for Quick Recovery
  • SnapVault/SnapMirror ONTAP Enabler
  • SnapVault Open Systems Enabler

The SnapVault Open Systems Enabler and the NDMP Remote Server should not be installed on the same client. Only one of the enablers can be installed and can work on a given client.

If you intend to use the Quick Recovery Agent with an application agent for application level browse and recover, see Installation for the installation procedure for that agent.

Configuration of Other Installation Options
10. If this computer and the CommServe is separated by a firewall, select the Configure firewall services option and then click Next to continue.

For firewall options and configuration instructions, see Firewall Configuration and continue with the installation.

If firewall configuration is not required, click Next to continue.
11. Enter the fully qualified domain name of the CommServe Host Name. This should be TCP/IP network name. e.g., computer.company.com.

NOTES

  • The CommServe client name is the name of the computer.  This field is automatically populated.
  • Do not use space and the following characters when specifying a new name for the CommServe Host Name:

    \|`~!@#$%^&*()+=<>/?,[]{}:;'"

  • If a computer has already been installed, this screen will not be displayed; instead the installer will use the same Server Name as previously specified.
  • If you do not specify the CommServe Host Name, a window will be prompted to continue in decouple mode. Click Yes to continue to Decoupled Install. Click No to specify a CommServe Name and continue with the installation.

Click Next to continue.
12. Enter the username and password associated with an external domain user account or a CommCell user account to authorize the installation of this agent.

NOTES

  • This window will be displayed when the Require Authentication for Agent Installation option is selected in the CommCell Properties. For more information, see Authentication for Agent Installs.

Click Next to continue.
13. Enter the following:
  • The local (NetBIOS) name of the client computer.
  • The TCP/IP IP host name of the NIC that the client computer must use to communicate with the CommServe Server.

NOTES

  • Do not use spaces when specifying a new name for the Client.
  • The default network interface name of the client computer is displayed if the computer has only one network interface. If the computer has multiple network interfaces, enter the interface name that is preferred for communication with the CommServe Server.
  • If a component has already been installed, this screen will not be displayed; instead, the install program will use the same name as previously specified.

Click Next to continue.
14. Select Add programs to the Windows Firewall Exclusion List, if you wish to add CommCell programs and services to the Windows Firewall Exclusion List.

NOTES:

  • If Windows Firewall is enabled on the computer, this option is selected by default and must be enabled to proceed with the installation.
  • If Windows Firewall is disabled on the computer, you can select this option to add the programs and services to enabled CommCell operations across the firewall, if the firewall is enabled at a later time.

    You can either select this option during install or add the programs and services after installation. For adding the programs and services after installation, see Configure Windows Firewall to Allow CommCell Communication.

Click Next to continue.

Download and Install Latest Packs
15. Select Download latest update pack(s) to automatically download and install the latest service packs and/or post packs if applicable at the end of this agent install.

NOTES

  • Internet connectivity is required to download updates.
  • Updates are downloaded to the following directory: 
    <software installation>/Base/Temp/DownloadedPacks    .
    They are launched silently and installed automatically for the first instance.

Click Next to continue.
16. Specify the location where you want to install the software.

NOTES

  • Do not install the software to a mapped network drive.
  • Do not use the following characters when specifying the destination path:
     / : * ? " < > | #
    It is recommended that you use alphanumeric characters only.
  • If you intend to install other components on this computer, the selected installation directory will be automatically used for that software as well.
  • If a component is already installed in this computer, this screen may not be displayed. The software will be automatically installed in the same location that was previously specified.

Click Browse to change directories.

Click Next to continue.

Client Group Selection
17. Select a Client Group from the list.

Click Next to continue.

NOTES

  • This screen will be displayed if Client Groups are configured in the CommCell Console. For more information, see Client Computer Groups.

Schedule Automatic Update
18. If necessary, select this option to schedule an automatic installation of software updates.

NOTES

  • Schedule Install of Automatic Updates allows automatic installation of the necessary software updates on the computer on a single or weekly basis. If you do not select this option, you can schedule these updates later from the CommCell Console.
  • To avoid conflict, do not schedule the automatic installation of software updates to occur at the same time as the automatic FTP downloading of software updates.

  • If a component has already been installed, this screen will not be displayed; instead, the installer will use the same option as previously specified.

Click Next to continue.

Configure QSnap
19. From the drop-down list, select an NTFS partition that will be used as the default volume for bitmap file storage.

NOTES

  • For standard installation, you can select any available NTFS formatted drive as the default volume for bitmap file storage.
  • For cluster installation, the default location for storing the bitmap file is the corresponding shared volume. After the installation is complete, see Change the QSnap Bitmap Location for step-by-step instructions on changing the bitmap location.
  • Only NTFS volumes will be shown in the drop-down list.

Click Next to continue.

Verify Summary of Install Options
20. Verify the summary of selected options.

NOTES

  • The Summary on your screen should reflect the components you selected for install, and may look different from the example shown.

Click Next to continue or Back to change any of the options.

The install program now starts copying the software to the computer. This step may take several minutes to complete.
21. The System Reboot message may be displayed. If so, select one of the following:
  • Reboot Now
    If this option is displayed without the Skip Reboot option, the install program has found files required by the software that are in use and need to be replaced. If Reboot Now is displayed without the Skip Reboot option, reboot the computer at this point. The install program will automatically continue after the reboot.
  • Exit Setup
    If you want to exit the install program, click Exit Setup.

Install Remaining Cluster Nodes

If you are installing in clustered environment, follow the steps below to install on remaining nodes of the cluster. For non-clustered environment, skip to Setup Complete.
22. To install/upgrade the software on the remaining nodes of the cluster, click Yes.

To complete the install for this node only, click No.
23. Select cluster nodes from the Preferred Nodes list and click the arrow button to move them to the Selected Nodes list.

NOTES

  • The list of Preferred Nodes displays all the nodes found in the cluster; from this list you should only select cluster nodes configured to host this cluster group server.
  • Do not select nodes that already have multiple instances installed. For more information, see Multi Instancing.

When you have completed your selections, click Next to continue.
24. Type the User Name and Password for the Domain Administrator account, so that the installer can perform the remote install/upgrade of the cluster nodes you selected in the previous step.

Click Next to continue.
25. The progress of the remote install for the cluster nodes is displayed; the install can be interrupted if necessary.

Click Stop to prevent installation to any nodes after the current ones complete.

Click Advanced Settings to specify any of the following:

  • Maximum number of nodes on which Setup can run simultaneously.
  • Time allocated for Setup to begin executing on each node, after which the install attempt will fail.
  • Time allocated for Setup to complete on each node, after which the install attempt will fail.

NOTES

  • If, during the remote install of a cluster node, setup fails to complete or is interrupted, you must perform a local install on that node. When you do, the install begins from where it left off, or from the beginning if necessary. For procedures, see Manually Installing the Software on a Passive Node.
26. Read the summary for remote installation to verify that all selected nodes were installed successfully.

NOTES

  • If any node installation fails, you must manually install the software on that node once the current installation is complete. (See Manually Installing the Software on a Passive Node for step-by-step instructions.)
  • The message displayed on your screen will reflect the status of the selected nodes, and may look different from the example.

Click Next to continue.

Setup Complete
27. Click Next to continue.

NOTES

  • Schedules help ensure that the data protection operations for the Agent are automatically performed on a regular basis without user intervention. For more information, see Scheduling.
28. Select from the following:
  • If the Reboot Now button is displayed, a reboot is required before you can use the software. You can click this button to restart the computer now, or choose to perform the restart at another time. If the Reboot Now button is not displayed, it will not be necessary to restart the computer.
  • Click Finish to exit the program.

NOTES

  • The Setup Complete message displayed on your screen will reflect the components you installed/upgraded, and may look different from the example shown.
  • If you install an Agent with the CommCell Console open, you need to refresh the CommCell Console (F5) to see the new Agents.

This procedure is now complete.

Post-Install Considerations

General

  • Review Install Considerations after installing the software.

  • Install post-release updates or Service Packs that may have been released after the release of the software. When you are installing a Service Pack, ensure that it is the same version as the one installed in the CommServe Server. Alternatively, you can enable Automatic Updates for quick and easy installation of updates in the CommCell component.