Client SLA

Use this window to determine if you have adequate data protection coverage by comparing calculated SLA averages for this client (and its applications and subclients) against the admissible SLA.

If the average SLA does not meet this benchmark, the following items in this window allow you to quickly determine the reasons why, and this will help you in planning for more adequate data protection coverage in the future:

• Admissible SLA.
• Average SLA per client.
• Average SLA per application.
• A SLA per Application pie chart which allows you to see how many subclients were above and below the Admissible SLA.
• Lists each subclient per application, and displays a red icon if that subclient was below or a green icon if that subclient was above the Admissible SLA, for each short-term and/or long-term category, using what was defined in the SLA Setup dialog box, for this CommCell or the CommNet Server.
• For the any column other than the Short-term No DP Failures <n> day(s) column, click any red or green icon to see a Data Protection Coverage Report. From the Data Protection Coverage Report, you can access the Data Protection Detail Report, which provides you with more specific information as to why the SLA for a subclient was low, such as job failure reasons. In this report, you can double-click any entry to access the Job Detail screen, which provides more space for Failure Reason, Attempt and Copy information to be displayed. For the Short-term No DP Failures <n> day(s) column, click any icon to view the Data Protection Detail Report.