SLA - How To

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Configure the SLA for the CommNet Server or a CommCell

Required Capability: See Capabilities and Permitted Actions

To set up the SLA for the CommNet Server or a CommCell:

1.

 From the CommNet menu bar, select the Setup menu, and click SLA Configuration.  

2.

 From the SLA Setup dialog box, select the CommNet Server or a specific CommCell.

Note that if you want parameters for the CommCell to be different from what is configured for the CommNet Server, then de-select the Inherit From CommNet Server field and select a CommCell from the drop-down tree.

3.

Assign a benchmark SLA level in the Admissible SLA field from 1 to 100.

Determine the coverage category weights for the short-term and long-term coverage category by sliding the percentage weight bar to the left or right. Based on the position of the slider, the percentage is assigned to each category totaling the percentage, e.g., if the short term is set at 60%, the coverage categories percentage will total 60%, and the long term categories would total 40%. Each category within the short term and long term coverage categories are weighted differently depending on their priority.  

 

3.

From the Short Term Coverage Category pane:
  • Select the categories to be included in the SLA calculation.
  • Select a number days for each coverage category.
  • Assign a relative weight priority from 1 to 9 for each coverage category. Based on this and the coverage category weight assigned, a weight percentage is assigned to each short term coverage category.

 

 

4.

 From the Long Term Coverage Category pane:
  • Select the categories to be included in the SLA calculation.
  • Select a number of weeks, months, or years for each coverage category.
  • Assign a relative weight priority from 1 to 9 for each coverage category. Based on this and the coverage category weight assigned, a weight percentage is assigned to each long term coverage category.

 

5.

 Click OK.  

Configure the SLA for a Client Computer

Required Capability: See Capabilities and Permitted Actions

To set up the SLA for a client:

1.

 From the CommNet menu bar, select the Setup menu, and click SLA Configuration.  

2.

 From the SLA Setup dialog box, right-click on User Defined, and select Create SLA.

Enter a Name for the User Defined SLA.

Note that if you want parameters for the Client to be the same as what is configured for the CommNet Server, then select the Inherit From CommNet Server field.

3.

Assign a benchmark SLA level in the Admissible SLA field from 1 to 100.

Determine the coverage category weights for the short-term and long-term coverage category by sliding the percentage weight bar to the left or right. Based on the position of the slider, the percentage is assigned to each category totaling the percentage, e.g., if the short term is set at 60%, the coverage categories percentage will total 60%, and the long term categories would total 40%. Each category within the short term and long term coverage categories are weighted differently depending on their priority.  

 

3.

From the Short Term Coverage Category pane:
  • Select the categories to be included in the SLA calculation.
  • Select a number days for each coverage category.
  • Assign a relative weight priority from 1 to 9 for each coverage category. Based on this and the coverage category weight assigned, a weight percentage is assigned to each short term coverage category.

 

 

4.

 From the Long Term Coverage Category pane:
  • Select the categories to be included in the SLA calculation.
  • Select a number of weeks, months, or years for each coverage category.
  • Assign a relative weight priority from 1 to 9 for each coverage category. Based on this and the coverage category weight assigned, a weight percentage is assigned to each long term coverage category.

Click OK.

 

5.

 The User Defined SLA will appear on the SLA Setup dialog. Click OK.

6.

 Run an SLA Report.

To use a user defined SLA rating:

Select the Override CommCell SLA option, and select the SLA you wish to use for the client.

In the CommCell Selection windowpane, select the client to run the report against.

Click Generate. The SLA report will be generated for the specified client.