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The Data Protection SLA (Service Level Agreement) report displays the overall performance of backup operations across multiple clients and their respective entities based on the admissible SLA value configured in the CommNet Browser. This performance rating helps in detecting the acceptable levels of the data protection operations for CommCells, clients, applications, or subclients.
Based on this rating, you can then determine if you need to take any corrective action such as modifying the retention policies, schedule patterns, or by fixing problems that may exist in the network or hardware.
The SLA is calculated by taking various short-term and long-term data protection coverage data into account as defined in the SLA Setup dialog box.
The following coverage data categories are included:
You may also set a benchmark level called the admissible SLA. This is used to compare against the benchmark level when the SLA is calculated, to determine if the CommCells, Clients, or applications are adequately covered. An SLA above this benchmark reflects adequate data protection coverage, however an SLA below this benchmark reflects inadequate coverage.
The SLA for any entity at a level higher than a subclient is computed by taking the average of the SLAs for all associated subclients. If the SLA for a particular entity is below the benchmark level, then analyze all the associated subclients to determine if the problem is uniform across all subclients or a particular subclient.
SLA averages can be viewed from the Client SLA window and the Data Protection SLA Report.