SnapProtect™ Backup - Support

Table of Contents

Initial SnapProtect Setup

License Requirements

Supported Storage Arrays

Backup Types

Platforms

Supported Volume Managers

Multipath I/O Support

Initial SnapProtect Setup

Initial deployment and successful run of SnapProtect backup may take around 4 weeks due to the various environment dependencies. The following parameters are known to affect the deployment and initial run and hence need a thorough evaluation:

License Requirements

Supported Storage Arrays

The SnapProtect backup is designed to work in conjunction with the following storage arrays, which provide snapshot functionality for data protection operations:

Supported Hardware Arrays
Vendor Snapshot Version/Firmware Required Licensing Required Software Protocol Notes/Caveats

Dell Compellent

 Snapshot Storage Center 5.5.14 and above for 5.x and 6.2.2 and above for 6.x Snapshot Replay licensing None Fibre Channel

FCoE (Fibre Channel over Ethernet)*

iSCSI

 Supported on Windows, Linux and VMware.

No HyperV

Compellent Live Volume feature is not supported.

Dell EqualLogic

 Snapshot

Clone

 4.2.0 Included None iSCSI On Red Hat Linux computers using version 5.0, only 32-bit is supported.

No HyperV, or UNIX.

Boot from SAN volumes is not supported.

EMC CLARiiON

 SnapView Snap

SnapView Clone

CX500 / CX700

CX3-10 thru CX3-80

CX4-120 thru CX4-960

 SnapView Snapshot/Clone

Solutions Enabler Licensing

 Solutions Enabler 6.5.1 or higher on Client and Proxy

Navisphere CLI on Client and Proxy

NaviAgent on Client and Proxy

 Fibre Channel

FCoE (Fibre Channel over Ethernet)*

 No HyperV

Client Components (SYMCLI) are required only during the initial one-time configuration. Base Components (with SYMAPI) are necessary and required for all snap operations.

Not supported on HP-UX

EMC VNX

 SnapView Snap

SnapView Clone

VNX 5100, 5300, 5500, 5700, 7500 SnapView Snapshot/Clone

Solutions Enabler Licensing

 Solutions Enabler 7.1 or higher on Client and Proxy

Unisphere CLI on Client and Proxy

Unisphere Host Agent on Client and Proxy

 Fibre Channel

FCoE (Fibre Channel over Ethernet)*

iSCSI

 No HyperV

VMware with NFS datastores are not supported.

ISCSI PowerPath LUNs are not supported.

Client Components (SYMCLI) are required only during the initial one-time configuration. Base Components (with SYMAPI) are necessary and required for all snap operations.

For configuring a VNX array, refer to the step-by-step instructions provided for EMC Clariion.

Not supported on HP-UX

EMC Celerra

 SnapSure Snap DART 5.5 or Newer SnapSure Snap License

Solutions Enabler Licensing

 Solutions Enabler 6.5.1 or higher on Client and Proxy

Navisphere CLI on Client and Proxy

 NFS Supported on VMware 4.x.

No HyperV

Not supported on HP-UX

EMC Symmetrix

 TimeFinder Snap

TimeFinder Mirror

 DMX3 or Newer TimeFinder Snap, Mirror, Clone Licenses

Solutions Enabler Licensing

 Solutions Enabler 6.4 or higher on Client and Proxy Fibre Channel

FCoE (Fibre Channel over Ethernet)*

 No HyperV

Remote SymApi Server is not supported.

Client Components (SYMCLI) are required only during the initial one-time configuration. Base Components (with SYMAPI) are necessary and required for all snap operations.

EMC VMAX

 TimeFinder Snap, Mirror and Clone VMAX TimeFinder Snap, Mirror, Clone Licenses

Solutions Enabler Licensing

 Solutions Enabler 7.2 or higher on Client and Proxy Fibre Channel

FCoE (Fibre Channel over Ethernet)*

 No HyperV

Client Components (SYMCLI) are required only during the initial one-time configuration. Base Components (with SYMAPI) are necessary and required for all snap operations.

Fujitsu ETERNUS DX

 SnapOPC Snap

EC Clone

 Fujitsu ETERNUS DX V10L22-1000 or higher

ETERNUS DX S2 series - 80, 90, 410, 440, 8100, 8700

 Local Copy

Thin Provisioning

 None iSCSI

Fibre Channel

FCoE (Fibre Channel over Ethernet)*

 No HyperV

Revert is not supported.

Hitachi Data Systems AMS

 Copy-on-Write

Shadow Image

 AMS 100, 200, & 500

AMS 1000, 2100, 2300, & 2500

 Licenses for Copy-on-Write (COW) snapshot and Shadow Image Device Manager 7.1.1 (or higher) Agent installed on Client and Proxy

Device Manager Server 7.1.1 (or higher) installed on any computer

RAID Manager (01-25-03/05 or higher) installed on Client and Proxy

Fibre Channel

FCoE (Fibre Channel over Ethernet)*

 No HyperV

The Virtual Server iDataAgent must be installed on a physical server and not on a virtual machine.

The Virtual Machine HotAdd feature is not supported.

The Virtual Server iDataAgent supports  SnapProtect Backups when Hitachi Dynamic Link Manager (HDLM) plugin for VMWare is used for multipathing on the VMWare ESX Server.

Hitachi Data Systems USP/VSP

 Copy-on-Write

Shadow Image

 HDS USP, USPv, VSP Licenses for Copy-on-Write (COW) snapshot and Shadow Image Device Manager 7.1.1 (or higher) Agent installed on Client and Proxy

Device Manager Server 7.1.1 (or higher) installed on any computer

RAID Manager (01-25-03/05 or higher) installed on Client and Proxy

Fibre Channel

FCoE (Fibre Channel over Ethernet)*

 No HyperV

COW support for USP volumes.

COW and SI support for VSP volumes. Dynamic Provisioned volumes (DP-VOL) are also supported.

The Virtual Server iDataAgent must be installed on a physical server and not on a virtual machine.

The Virtual Machine HotAdd feature is not supported.

The Virtual Server iDataAgent supports  SnapProtect Backups when Hitachi Dynamic Link Manager (HDLM) plugin for VMWare is used for multipathing on the VMWare ESX Server.

 

Hitachi Data Systems HUS

 Copy-on-Write

Shadow Image

 HUS 100 series Licenses for Copy-on-Write (COW) snapshot and Shadow Image Device Manager 7.2.1 (or higher) Agent installed on Client and Proxy

Device Manager Server 7.2.1 (or higher) installed on any computer

RAID Manager (01-26-03/02 or higher) installed on Client

 Fibre Channel

FCoE (Fibre Channel over Ethernet)*

 No HyperV

The Virtual Server iDataAgent must be installed on a physical server and not on a virtual machine.

The Virtual Machine HotAdd feature is not supported.

The Virtual Server iDataAgent supports  SnapProtect Backups when Hitachi Dynamic Link Manager (HDLM) plugin for VMWare is used for multipathing on the VMWare ESX Server.

HP EVA

 EVA Business Copy Snapshot and Clone EVA HP Business Copy EVA feature HP SMI-S EVA on Server

Command View Version 9.1, 9.3, 10.0

 Fibre Channel

FCoE (Fibre Channel over Ethernet)*

iSCSI

 No HyperV 

HP (HDS OEM) XP, P9500 Arrays

 Copy-on-Write

Shadow Image

 XP 12000 – 24000

P9500

 Licenses for Copy-on-Write (COW) snapshot and Shadow Image HP StorageWorks Command View Advanced Edition Agent (Device Manager 7.1.1 or higher) installed on client and proxy computers

HP StorageWorks Command View Advanced Edition Server (Device Manager 7.1.1 or higher) installed on any computer.

HP StorageWorks RAID Manager installed on client and proxy computers.

 Fibre Channel

FCoE (Fibre Channel over Ethernet)*

 No HyperV The Virtual Machine HotAdd feature is not supported.

HP 3PAR

 Snapshot and Clone InServ F200 3.1.2 or higher Thin Provisioning (4096G)

Virtual Copy

 3PAR SMI-S on Server Fibre Channel

FCoE (Fibre Channel over Ethernet)*

iSCSI

 No HyperV

Also supports 2.3.1 (MU4) or higher except 3.1.1.342, 3.1.1 MU1 + Patch 10 and 3.1.1 (MU2)

IBM SVC

 Flash Copy

Space-efficient Flash Copy

 SVC / V7000 6.1.0.7 or higher FlashCopy IBM SMI-S on Server Fibre Channel

FCoE (Fibre Channel over Ethernet)*

iSCSI

 No HyperV

IBM XIV

 Snap ANY XIV Array Included IBM XCLI 2.3 or higher on Client and proxy Fibre Channel

FCoE (Fibre Channel over Ethernet)*

iSCSI

 No HyperV

NetApp E-Series (LSI arrays)

 Snapshot

VolumeCopy

 Dell MD Series – 3000(i), 3200(i), 3220(i)

IBM DS - 3200, 3300, 3400 - 3512, 3524, 3950, 4100, 4200, 4300, 4400, 4500 - 4700, 4800, 5020, 5100, 5300

SGI IS – 220, 350, 400, 4xxx, 5xxx

SGI TP – 9300(s), 9400(s), 9500(s)

Sun - 25xx, 61xx, 65xx, 6780, 9176, FLX210, FLX240, FLX280

 Snapshot

VolumeCopy

 LSI SMI-S on Server and server 10.10.6054 or higher Fibre Channel

FCoE (Fibre Channel over Ethernet)*

iSCSI

 No HyperV

SAN Transport mode with Virtual Server iDataAgent is not supported as snapshots cannot be mapped to two different host groups.

NetApp

 Snapshot ONTAP 7.3.5 or ONTAP 8.1.x (7-mode only) FlexClone

SnapRestore

SnapVault/Mirror for replication

 A server running NetApp DataFabric Manager server software 4.0.2 or later, or OnCommand UM 5.x is required. Fibre Channel

FCoE (Fibre Channel over Ethernet)*

iSCSI

NFS

 Supported on HP-UX running on Intel Itanium processors using Fibre Channel.

NIMBLE

 Snapshot 1.2.2.0-17686

1.3.0.0-22989

 Included None iSCSI Supported on x64-bit Windows platforms

 

Supported Hardware Arrays for Replicated Environments
Vendor Snapshot Version/Firmware Required Licensing Required Software Protocol Notes/Caveats

NetApp with SnapVault SnapMirror

 SnapVault SnapMirror ONTAP 7.3.5 or higher

ONTAP 8.0.1, 8.0.2 and 8.1.0 (7-mode supported)

 SnapVault/SnapMirror Primary and Secondary

FlexClone

SnapRestore

 DataFabric Manager version 4.0.2 (Apr 2011) or OnCommand 5.0 and 5.1 with ONTAP 8.1.0

Provisioning Manager, Protection Manager, & Operation Manager Licenses

 Fibre Channel

FCoE (Fibre Channel over Ethernet)*

iSCSI

NFS

 Supported on HP-UX running on Intel Itanium processors using Fibre Channel.

vFilers not supported as a destination.

For vFiler NAS iDataAgent clients, indexing snapshot data is only supported with ONTAP 8.1.1 or later or if the physical file server containing the vfiler is entered into Array Management.

*Supported through Field Certification. Contact your Software Provider or Professional Services to see if the specific FCoE can be supported.

Supported Software Snapshot Engines
Vendor Snapshot Version/Firmware Required Licensing Required Software Notes/Caveats

Data Replicator

 Not applicable Not applicable Local native snapshot license (Volume manager snapshot license or QSnap license)

Hardware Snap Engine or native snap or QSnap license

ContinuousDataReplicator  

LUNs should be from same storage array. LUNs from different storage arrays of same model/vendor or different models/vendors are not supported.

Dynamic Disks on Window Operating Systems are not supported.

When performing SnapProtect backup for a Windows MSCS Cluster, a separate proxy server (external to the cluster nodes) must be used for mount, backup and restore operations as disk signature conflicts may occur if these operations are performed from one of the servers in the cluster.

The use of iSCSI is not supported when performing SnapProtect operations on computers running Solaris.

Boot from SAN volumes is not supported.

When the client is running on a virtual machine, you can perform the SnapProtect backup of the Fibre channel RDM devices if they are located on the NetApp storage array. However, you cannot use Virtual Server iDataAgent to perform the SnapProtect backup in such scenario. You can use any other iDataAgent, such as File System iDataAgent or Exchange Database iDataAgent etc.

For information on the supported snapshot engines, see Hardware Snapshot Engine Compatibility Matrix.

Backup Types

The following table lists the Agents supporting the SnapProtect backup and provides information about the various options supported by each of these Agents.

Agents Full Backup Incremental Backup Differential Backup Notes

Virtual Server (VMware)

   Backup of VM Templates is not supported.

Virtual Server instances configured with ESX server are not supported. Instances should be configured using Virtual Center.

SRM is not supported.

Exchange Database

 SnapProtect backups are not supported on Exchange 2007 CCR Passive nodes.

DDR snapshots are not supported on Exchange 2010 DAG clients.

SRM is not supported.

Oracle

   Incremental backups are applicable for Backup copies.

See Backup Copy Operations for more information.

Microsoft SQL Server

   Transactional Log backups always use the traditional backup method. Log backups are stored in the Primary (classic) copy.

NAS

  

Virtual Server (Hyper-V)

     SnapProtect backups support online virtual machines with NetApp file servers.

Other storage array vendors use the traditional backup method. To perform a SnapProtect backup, the virtual machine must be offline.

SRM is not supported.

SAP for Oracle

      

DB2

    Backup of partial databases is not supported.

Log files always use the traditional backup method.

Unix File System

  

On Demand Backup Set is not supported for SnapProtect Backup.

Raw partitions in Unix are supported.

Mirrored Volume Manager/ZFS/ASM configuration is not supported.

Windows File System

On Demand Backup Set is not supported for SnapProtect Backup.

Platforms

The following table lists the platforms supported for SnapProtect backup. The latest updates should be installed on all the platforms.

For AIX and Solaris, SnapProtect backups are supported for clients using the 32-bit packages of Calypso.

IntelliSnap with Veritas Volume Manager requires ALUA compliant LUNs (primary and secondary). For non-compliant ALUA LUNs, a workaround is explained in this Symantec KB article.
Operating System Cluster Support File Systems Databases Applications

Windows 2003 and Higher

 MSCS NTFS SQL version 2005, 2008, 2012

Exchange 2003, 2007, 2010 – including DAG

  

VMWare ESX

   iSCSI/FC/NFS datastores ESX vSphere 4.x & vSphere 5.0  

AIX 5.3, 6.1, 7.1 (LPARS Supported, Virtual SCSI devices not supported)

 Veritas Cluster, HACMP JFS, JFS2, VxFS Oracle 10g R2, Oracle 11g R1 & R2, DB2 version 9 or higher SAP Brtools 7.0 & 7.1 on Oracle 10g R2, Oracle 11g R1 & R2

HP-UX 11 v2/v3 (PA-RISC and Itanium)

 Veritas Cluster, Service Guard HFS, VxFS, VxCFS Oracle 10g R2, Oracle 11g R1 & R2 DB2 version 9 or higher SAP Brtools 7.0 & 7.1 on Oracle 10g R2, Oracle 11g R1 & R2

Oracle Enterprise Linux 5.x and 6.x

   ext2, ext3, reiserfs, VxFS Oracle 10g R2, Oracle 11g R1 & R2, DB2 version 9 or higher SAP Brtools 7.0, 7.1 & 7.2 on Oracle 10g R2, Oracle 11g R1 & R2

Red Hat/CentOS Linux 4.x and 5.x

 Linux Cluster Veritas Cluster ext2, ext3, reiserfs, VxFS Oracle 10g R2, Oracle 11g R1 & R2, DB2 version 9 or higher SAP Brtools 7.0 & 7.1 on Oracle 10g R2, Oracle 11g R1 & R2

Red Hat/CentOS Linux 6.x

 Linux Cluster Veritas Cluster ext2, ext3, ext4, reiserfs, VxFS Oracle 10g R2, Oracle 11g R1 & R2, DB2 version 9 or higher SAP Brtools 7.0, 7.1 & 7.2 on Oracle 10g R2, Oracle 11g R1 & R2

Solaris 10 SPARC (Solaris Zones Supported)

 Sun Cluster Veritas Cluster UFS, VxFS, ZFS Oracle 10g R2, Oracle 11g R1 & R2, DB2 version 9 or higher SAP Brtools 7.0, 7.1 & 7.2 on Oracle 10g R2, Oracle 11g R1 & R2

Solaris 11 Express

   UFS, VxFS, ZFS    

SuSE Linux Enterprise Server 10.2 and 11

 Veritas Cluster ext2, ext3, ext4, reiserfs, VxFS Oracle 10g R2, Oracle 11g R1 & R2, DB2 version 9 or higher SAP Brtools 7.0 & 7.1 on Oracle 10g R2, Oracle 11g R1 & R2

The above list does not provide a comprehensive list of supported platforms for each agent. See System Requirements for information on the platforms supported by the individual Agents.

Supported Volume Managers

  • Logical Volume Manager
    • All versions supported on AIX and Linux
    • Versions 1.0 and 2.x supported on HP-UX
  • VERITAS Volume Manager (VxVM) 5.0 for AIX, Linux and Solaris
  • Solaris ZFS Mirror
  • Solaris Volume Manager
When using the Solaris Volume Manager, ensure that a complete disk is used for a metaset. Also, ensure that the metaset is owned by single host and the ownership of the metaset is attained before performing the SnapProtect backup operations.

Supported Configurations:

  • One Physical Volume containing one Logical Volume
  • One Physical Volume containing one or more Logical Volumes
  • Multiple Physical Volumes containing one Logical Volume
  • Multiple Physical Volumes containing one or more Logical Volume

The adjacent diagram summarizes the Volume Manager support for SnapProtect backup.

Multipath I/O Support