Can I Convert a Client Computer into a Virtual Machine?
Yes. When a CommServe is connected to an ESX server, you can convert convert
a physical machine (computer) into a virtual machine using the 1-Touch backup
data. You can also modify the hardware and network configuration of the client
while converting it into a virtual machine. For more information, refer to
Virtualize Me -
Getting Started.
Can I Convert A Virtual machine into a Physical Machine?
Yes. Follow the steps given below to convert a virtual machine into a
physical machine:
Ensure that you have enabled 1-Touch backup on the virtual machine and
you have performed atleast one full backup.
Create a response file for the virtual machine and perform the Non-Interactive Restore using the response file.
For more information about creating response file for a Windows machine,
refer to
Non-Interactive Restore.
For more information about creating response file for a Linux machine,
refer to
Non-Interactive Restore.
During Non interactive restore, copy the response file on a USB drive and connect the USB drive to a
physical machine.
How to add 1-Touch ISO image to a PXE Server
Create the 1-Touch ISO image using the 1-Touch Boot CD Wizard.
Configure the PXE Server and add the 1-TOUCH ISO image to it.
Use a remote monitoring console to start the client and select a PXE
boot.
Change the CMOS boot sequence to boot from the
hard disk.
Perform the Offline or Online Restore.
Once the restore completes, set the CMOS back to PXE or the preferred
boot method.
How to add the Broadcom NetXtreme II Driver to an Answer File
Gather the following Broadcom Netxtreme II NIC drivers:
bxnd52x.sys (for the Windows
install)
bxvbdx.sys (for the Windows install)
b06nd51x.sys (for the 1-Touch boot
CD and RIS Driver)
Add any Mass Storage Drivers needed for the Windows installation
to the answer file. For example: percsas.sys or
mraid32.sys.
Add the following NIC Drivers to the answer file:
BXBVD.INF
BXND.INF
Create a batch file with the following contents for the NetxTremeII
driver:
c:\onetouchtmp\netset c:\onetouchtmp\unattend.txt
When you run this batch file, NetxTremeII driver will be able to set
static IP addresses during installation
Create a master batch file that contains the following batch file names
and paths:
Master.bat:
Call "C:\OneTouchTmp\netxtremeII2.bat"
Call "C:\OneTouchTmp\mapshare.bat"
Call "C:\OneTouchTmp\afterBoot.bat"
Add the name and path of the master batch file in the
unattend.txt file
located at
Clientfiles\%clientname%. The contents of
the unattend.txt file
will look as follows:
[GuiRunOnce]
Command0="C:\OneTouchTmp\MASTER.bat"
Copy the following files to
Clientfiles\%clientname%\$OEM$\$1\OneTouchTmp:
netXtremeII2.bat
netset.exe (provided by Microsoft)
unattend.txt (from
Clientfiles\%clientname%)
Add NetXtreme II RIS driver (B06ND.INF) to the 1-Touch ISO image.
When you are importing the RIS driver to the Boot CD Image, remove any Broadcom non-RIS drivers from the image. Otherwise, the
non-RIS driver will be found at the boot and it will not connect.
How Can I manually add software updates to 1-Touch Server CaCHE?
Login to 1-Touch Server.
Navigate to <software_install_directory>/Base/
Double-click CopyToCache.exe.
Enter or Browse to the location where updates are
available.
Select Copy to Cache to copy the updates to CommServe Updates
Cache
Select Copy to 1-Touch to copy the updates to 1-Touch Server
Updates Cache.
Click Copy to start the copying process.
After performing 1-Touch backup, I upgraded the Calypso
version. Can I use the backup performed before the upgrade for 1-Touch Recovery?
If the Calypso version or update level on the client computer
is different from that for the Calypso software on the backup
date, then consider the following before performing the 1-Touch recovery:
Online Restore –You must exclude the Calypso folder while
performing the Online Restore. This will prevent any older versions of the
binaries from being restored.
Interactive Restore – You must perform the backup on the client computer
after the upgrade and then perform the Interactive Restore.
Can I Use Client Preparation Wizard to add service packs to Windows Vista
and Windows 2008?
No. You cannot add service packs to Windows Vista and Windows 2008 using
Client Preparation Wizard. For unsupported deployment scenarios, Microsoft KB
recommends to obtain the Windows Service Pack media directly from Microsoft.
Refer to
http://support.microsoft.com/default.aspx/kb/951035/
Can I install Windows on any drive of the client computer?
1-Touch recovery may fail if the client computer has following
configurations:
Windows XP or Windows 2003 is installed on a drive other than the C
drive.
Drive letters up to and including Windows drive are not in order. For
example:
C:, E:\Windows; D:
C:, F:, G:\Windows
Drive letters up to and including the Windows (boot) drive are in order, but
one letter is assigned to the installation disk drive. For example:
C:, D:(Installation Disk); E:\Windows\
Drive letters up to and including the Windows (boot) drive are in order, but
Windows is installed on a disk other than the first disk that is controlled by a
second disk controller. For example:
d1 controller1 C:, D:, E:,
d2 controller2 F:\Windows
A maximum of 19 partitions per computer can be used. Also, drive letters W:,
X:, Y:, and Z: must not be assigned within the computer.
Can I perform 1-Touch Recovery of a Windows XP client which has dynamic
disks?
You can perform the 1-Touch recovery of the Windows XP client if the system
disk is not a dynamic disk. If the system drive is on a dynamic disk, perform
one of the following:
Select Recreate all disks option during 1-Touch Recovery. This option
will recreate and restore the disk type as basic. All simple volumes on the
disk will be created as basic partitions.
Select Dissimilar Disk Mapping option during 1-Touch Recovery.
Initialize the disk and map the partitions and disk as basic. The data will
restore to a basic disk.
After the 1-Touch recovery is complete, the data is restored and the computer
is restarted, use Disk Manager in Windows to manually convert the basic disk to
dynamic. Basic partitions will be converted to simple once the disk is converted
from basic to dynamic.
1-Touch recovery is not supported if the dynamic system disk has additional
RAID volumes on the system disk. RAID volumes must be mapped as basic partitions
after converting system disks to dynamic disks.
Can I select Format System Drive option during Online or Interactive
Restore?
You can select the Format System Drive option during the Online or
Interactive Restore. Before selection this option, ensure that Calypso
is installed on the system drive. If Calypso is installed on any
drive other than the system drive, select the Similar Disk Mapping or
Dissimilar Disk Mapping option.
No. You cannot perform 1-Touch Recovery
(Interactive, Non-Interactive, or Online Restore) when firewall is
configured between the client and the CommServe.
No. You cannot perform 1-Touch Recovery (Interactive,
Non-Interactive, or Online Restore) when there is a port restriction between the
client computer and the MediaAgent.
Can I Perform 1-Touch Recovery of a client computer with UEFI?
No. 1-Touch Recovery is not supported if the client computer is configured
with UEFI or EFI BIOS.
Can I perform 1-Touch recovery of the data which is encrypted using the
McAfee Endpoint Encryption?
No. If the data on a client computer is is encrypted using the McAfee
Endpoint Encryption, 1-Touch recovery is not supported.
Which Subclient can be used to perform the backup of the machine?
If you want to perform the non-interactive restore, you must use default subclient in the default backupset to perform the
1-Touch or system state backup of the client computer. Any other subclient or backup set
is not supported for Non-Interactive Restore.
